For those listening in GCC and Turkey, this episode is sponsored by XM: https://bit.ly/FintechCopyTrade

About this episode:

Host Laura Watkins, Director of Media & Marketing, 11:FS is joined by a fantastic panel of guests as we dive into some of the biggest stories from the worlds of fintech, banking, and wider financial services this week.

Stories covered on the podcast:

Revolut is currently developing a new points-based credit card. South African fintech Stitch has just raised USD 55 million to expand and optimise its unified payments platform across the country. Wise has announced a new full-stack hub in Hyderabad. Earned wage access platform Tapcheck has raised USD 225 million. About 60% of attendees used Coachella's ticket payment plan to spread out the cost of their USD 499 general admission ticket. The founder of Nate, an AI-powered shopping app, has been charged with fraud after it was revealed that the app's checkout process was actually powered by human workers, not AI.

This week's guests:

Sam Maule - Head of Business Development at Moov
Kiaan Pillay - CEO and Co-Founder of Stitch Money
Veronica Glab - Independent Fintech Consultant

Timestamps/stories:

Intro - (00:00:00)

Revolut to take on American Express with move into reward credit cards - (02:30:28)

Stitch secures $55m in new funding round - (15:18:25)

Wise making big tech moves in India - (30:55:00)

Tapcheck Raises $225 Million in Equity and Debt Funding to Redefine Payday for America’s Workforce - (40:40:12)

Many Coachella Attendees Are Buying Tickets Through BNPL - (52:27:09)

Nate founder charged with fraud over 'AI' shopping app secretly powered by humans - (55:02:04)

Links to check out:

Join our WhatsApp community, where you can get the inside track on all all things 11:FS, as well as having your say on the things we should be paying attention to.

https://chat.whatsapp.com/KpA4gFbbWDlLFm7kx39raf

About Fintech Insider:

Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services.

Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space.

Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance.

Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you.

If you enjoyed this episode, don’t forget to subscribe and leave a review!

Got a question for us? Email podcasts@11fs.com!

Learn more about your ad choices. Visit megaphone.fm/adchoices

30: Customer-centricity series - Beware self-absorption, it kills empathy

Walking Your Talk | Culture Change & Leadership

Embracing Customer-Centricity Through Personalized Engagement

Remember Everything You Learn from Podcasts