Walking Your Talk | Culture Change & Leadership

32: Customer-centricity series - Indispensable is the benchmark - does your business hit this?

Dec 9, 2019
Explore the importance of all roles in a customer-centric organization, including non-customer-facing positions. Learn about the value of understanding client perspectives and transforming business to be truly customer-centric.
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Episode notes
1
Introduction
00:00 • 3min
2
Embracing Customer-Centricity in Non-Customer-Facing Roles
02:50 • 3min
3
A Lesson in Humility and Understanding Client Perspectives
05:32 • 3min
4
Transforming Business to be Customer-Centric
08:04 • 4min