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32: Customer-centricity series - Indispensable is the benchmark - does your business hit this?
Walking Your Talk | Culture Change & Leadership
Transforming Business to be Customer-Centric
Exploring the journey of transforming a business to focus on meeting client needs through aligning products, hiring client-focused staff, simplifying processes, and reshaping contracts. The shift highlights the importance of serving clients' growth and being indispensable to them.
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