Walking Your Talk | Culture Change & Leadership cover image

32: Customer-centricity series - Indispensable is the benchmark - does your business hit this?

Walking Your Talk | Culture Change & Leadership

CHAPTER

Embracing Customer-Centricity in Non-Customer-Facing Roles

Highlighting the significance of non-customer-facing roles in understanding and meeting customer needs, through examples ranging from design considerations to finance and HR alignment. Includes a personal transformation journey inspired by a negative customer encounter.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner