Walking Your Talk | Culture Change & Leadership 33: Customer-centricity series - When bad news avoidance meets conflict avoidance
5 snips
Dec 16, 2019 Exploring the clash between conflict avoidance and honesty in customer-centric interactions, emphasizing the importance of addressing bad news to attract and retain customers. Delving into strategies for deep customer understanding and confronting uncomfortable truths for better relationships. Highlighting the necessity of actively engaging with feedback for enhanced customer-centricity.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 2min
Exploring Conflict Avoidance and Customer Retention Strategies
02:03 • 4min
Importance of Deep Customer Understanding and Embracing Bad News Avoidance for Customer-Centricity
06:10 • 2min
Confronting Bad News and Conflict Avoidance Techniques
08:39 • 2min
Addressing Bad News and Conflict Avoidance in Customer Relationships
11:03 • 3min