33: Customer-centricity series - When bad news avoidance meets conflict avoidance
Walking Your Talk | Culture Change & Leadership
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Addressing Bad News and Conflict Avoidance in Customer Relationships
This chapter explores the necessity of tackling bad news and conflict avoidance in customer relationships. It stresses the need to confront customer concerns head-on for retention and to enhance customer-centricity, emphasizing the importance of actively engaging with feedback.
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