Psychology of Customer Success
Rachel Provan
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.
Top mentioned books
Here are the most frequently recommended books on the Psychology of Customer Success podcast:
#1 Mentioned in 2 episodes
Influence
The Psychology of Persuasion
Robert Cialdini
#2 Mentioned in 1 episodes
Dare to lead
Brave Work. Tough Conversations. Whole Hearts.
Brené Brown
#3 Mentioned in 1 episodes
The Psychology of Advice
Dan Smaida
#4 Mentioned in 1 episodes
Never Split the Difference
Negotiating As If Your Life Depended On It
Tahl Raz
Chris Voss
VOSS/RAZ
#5 Mentioned in 1 episodes
Crucial Confrontations
Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
David Maxfield
Joseph Grenny
Ron McMillan
Al Switzler
Kerry Patterson
#6 Mentioned in 1 episodes
Carrots and Sticks
Jonathan S. Leonard
#7 Mentioned in 1 episodes
Crucial Conversations
Tools for Talking When Stakes are High
Joseph Grenny
Stephen R Covey
Al Switzler
Ron McMillan
Kerry Patterson
#8 Mentioned in 1 episodes
The Making of a Manager
Julie Zhuo
