#16159
Mentioned in 2 episodes
Crucial Confrontations
Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Book • 2004
Crucial Confrontations provides tools and methodologies for dealing with difficult interpersonal situations effectively.
The book, based on over 10,000 hours of real-life observations and research, teaches how to turn interpersonal crises into opportunities for win-win cooperation.
It outlines steps to take before, during, and after crucial confrontations to solve problems and enhance relationships.
The authors, all experienced in organizational behavior and corporate training, offer practical advice on handling failed promises, missed deadlines, and bad behavior in a way that promotes accountability and maintains relationships.
The book, based on over 10,000 hours of real-life observations and research, teaches how to turn interpersonal crises into opportunities for win-win cooperation.
It outlines steps to take before, during, and after crucial confrontations to solve problems and enhance relationships.
The authors, all experienced in organizational behavior and corporate training, offer practical advice on handling failed promises, missed deadlines, and bad behavior in a way that promotes accountability and maintains relationships.
Mentioned by
Mentioned in 2 episodes
Mentioned by 
Rachel Provan
Giving Negative Feedback Without Destroying Morale
Mentioned by ![undefined]()
Kate Anderson
105 - Top Shelf Replay: How to Deal with Stupid Executive Asks
