Expert in onboarding for SaaS founders, Jane Portman, shares insights on why guided tours don't work, the legacy of Clippy, and more personalized drip campaigns in this episode. The speakers also discuss the importance of inspiring users in onboarding and the significance of email communication for building connections with users.

Josh Miller from The Browser Company joins Mark and Adam to discuss how to make a better web browser in 2020. The conversation ranges from user agency in software to architecture to social capital to end-user programming. Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes Josh Miller @joshm The Browser Company Branch Nate Parrott Einstein quote beginner’s mind Evan Williams Brownian motion The Roots of Progress Jobs to be Done David Adjaye Museum of African American History and Culture Americans with Disabilities Act (ADA) HVAC Bjarke Ingels Abstract A Pattern Language: Towns, Buildings, Construction Snap S1 Snapcodes Evan Spiegel Norton Commander Electron sociology web browser as Figma canvas CERN and the birth of the web Taxi Magic timing matters / Adam’s Heroku values Robert D. Putnam Bowling Alone Scott Heiferman Greasemonkey Rust

Andy Matuschak joins Mark and Adam to talk about rituals for deep thought, how to develop an inkling over time, and the public goods problem of research. Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes Andy Matuschak: homepage Twitter Patreon How can we develop transformative tools for thought? Michael Nielsen Bret Victor on representation of thought Quantum Country spaced repetition Anki IDEO iBooks deliberate practice Solitude and Leadership LiquidText evergreen notes exponential backoff Heroku haiku names positivism and existentialism deontological ethics intelligent tutoring systems ALEKS Working in Public: The Making and Maintenance of Open Source Software Ivan Sutherland / Sketchpad Palladium Magazine mechanical keyboards on Reddit Pricing niche products: Why sell a mechanical keyboard kit for $1,668? tech transfer Genentech and recombinant DNA Dolby Pixar Why does DARPA work?

Lisa Enckell joins Mark and Adam to talk about picking a category, aspirational creativity, and the purpose of product launches. Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes Lisa Enckell Antler episode with Max Schoening Patrick McKenzie on North Star podcast Platform-as-a-Service containerization dynos serverless Positioning: The Battle for Your Mind Points of Parity, Points of Difference purple cow N26 Circles.Life silhouette iPod ads Signaling as a Service hey.com library of Trinity College Dublin The Substance of Style Marie Kondo Marc Benioff “It’s not when people notice you’re there that they pay attention; it’s when they notice you’re still there." DreamForce, Google I/O Ubuntu release cycle Wrapp 23andMe DNA Day

The rich history of tools for thought stretches back to the 1960s. Adam and Mark talk about how today’s computing, from iPads to Twitch to AI, might help us gain knoweldge and develop novel ideas. Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes Tools For Thought How can we develop transformative tools for thought? bicycle for the mind Doug Engelbart Alan Kay Vannevar Bush As We May Think the two-step process for developing ideas Roam Research Thinking, Fast and Slow industrial-strength noise-canceling headphones white-noise generators in a Muse email update GPT-3 Deep Thinking: Where Machine Intelligence Ends and Human Creativity Begins generative design Twitch Discord

This modern Information Age can make it challenging for a creative professional to keep their focus. At the same time, there are many benefits to being plugged in. Mark and Adam discuss. Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes A Mind at Play: How Claude Shannon Invented the Information Age the Information Age The end of mobile The Information Pathology The Slot Machine in Your Pocket digital detox the Industrial Revolution The Rise and Fall of American Growth Thinking About Attention RescueTime Screen Time Hooked: How to Build Habit-Forming Products Digital Minimalism: Choosing a Focused Life in a Noisy World Center for Humane Technology Gell-Mann Amnesia The Revolt of the Public and the Crisis of Authority

Max Schoening of GitHub joins Mark and Adam to talk about principled design, authentic marketing, tools for thought, and more. Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes Max Schoening @mschoening end-user programming tools for thought SQLite US Library of Congress recommended storage formats Read the Fabulous Manual composability The Twelve-Factor App GitHub Actions ivory tower Trello / card aging Zen of Palm Google Chrome launch comic Things OmniFocus Exponent / Principle Stacks unix / everything is a text stream Overcast Marco Arment free and open podcasts Brave Signal Telegram Fathom Analytics the year of Linux on the desktop flame war khaki pants Daring Fireball Muse email updates no spinners Situated Software

Lachlan Campbell of Hack Club joins Mark and Adam to talk about path from research prototype to released product. Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes Lachlan Campbell Hack Club interactive media arts at NYU Real web development on iPad Fonts on iPad GoodNotes iA Writer Shortcuts usability tests Minimum Viable Product Notion software release life cycle Gmail beta lasted five years excerpting and wormholes shelf TestFlight The Long Now Steam Early Access Kickstarter Patreon Future Fonts Heroku Labs Gmail Labs iA Writer / Settings

HCI (Human-Computer Interaction) studies how people relate to their digital tools. Mark and Adam discuss their journey into HCI, how others can get into the field, and its influence on Muse. Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes You and Your Research The Art and Science of Doing Engineering Stripe Press Human-Computer Interaction Ink & Switch Xerox PARC Microsoft Research MeetAlive: Room-Scale Omni-Directional Display System CHI 2019 proceedings Peripheral Notifications in Large Displays Sensing Posture-Aware Pen+Touch Interactions on Tablets A Small Matter of Programming Strategies in Creative Professionals’ Use of Digital Tools The Science of Managing Our Digital Stuff Associative memory Ben Reinhardt and innovation orgs Brett Victor and Dynamicland Andy Matuschak and a new mnemonic medium Johnathon blow and Braid, Jai programming language Rich Hickey’s Hammock Driven Development Dan Luu and Computer latency Martin Kleppmann and Local-First Software

Developing an iPad app with a rich gesture space and unique spatial-zooming visual model is technically challenging. Julia joins Mark and Adam to break down the software engineering behind Muse. Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes Xcode iOS Simulator Swift Core Data Firebase Zoom privacy issue with Facebook SDK Ruby Postgres Heroku Choose Boring Technology Dataclips Gestures as defined by Apple’s Human Interface Guidelines Shannon Hughes / Detangling Gesture Recognizers The Omni Group GestureVisualization UIGestureRecognizer two-finger scrolling in Muse Muse design goals card-carry maneuver the inbox view hierarchy loading screens open-world games stylus swipe from screen edge to switch tools UIScreenEdgePanGestureRecognizer unix terminal ctrl-C to interrupt a program in unix state machine