Secrets To Scaling Your Ecommerce Brand

Send us a textThe customers in your VIP groups already trust and love your brand. They talk back and forth about your products. It may be a great time to take them to the next level-- an ambassador program.In this episode, Jordan talks about how to set up an ambassador program, the best way to launch it, and what service can go about helping you set this up.Listen and enjoy this episode!KEY TAKEAWAYS FROM THIS EPISODEAn ambassador program is the next level to take your best customers from your VIP group to.Try to start the program without giving customers cash. You can give them special discounts instead.House your ambassadors in a community using software or an app instead of just using email blasts.You can team up with other brands to do giveaways of their products.Make your ambassadors feel special.Connect with Jordan here:LinkedIn: https://www.linkedin.com/in/jordan-west-marketer/Book quick wins appointment here:https://www.mindfulmarketing.co/quickwinsWe love our podcast community and listeners so much that we have decided to offer a free eCommerce Growth Plan for your brand! To learn more and how we can help, click here:upgrowthcommerce.com/growIf you've been paying attention and your brand is ready to GROW, apply now to be the one new brand we take on this month!https://upgrowthcommerce.com/apply

Send us a textExpanding into Europe can open up massive revenue but you’ve got to be prepared to invest your resources. Taking on risk is only part of the winning formula, it’s also important to be guided by the right people with the right principles.In this episode, Jordan interviews Andy Hooper, the CEO of Global E-commerce Experts. He discusses the key steps you need to take to expand into Europe and increase your revenue exponentially.Listen and learn in this episode!KEY TAKEAWAYS FROM THIS EPISODEEach country has its own leading marketplace.The key steps you need to take to expand  into Europe successfully:1. Do market research.2. Know business and product compliance.3. Find the right marketplace.4. Have your logistics sorted.5. Promote your product.6. Build a website.7. Grow into retail and exit the business.Know what your product is and the best strategy to deliver that.Consider launching in the UK, Germany, and Netherlands.It is important to take risks and know the necessary systems and processes.Recommended App: Trellohttps://www.trello.com Recommended Books:Measure What Matters by John Doerrhttps://www.whatmatters.com PT Barnum: America's Greatest Showman by Philip B. Kunhardt IIIhttps://www.amazon.com/P-T-Barnum-Americas-Greatest/dp/0679435743 Today’s Guest:Andy Hooper is the CEO of Global E-commerce Experts.Global E-commerce Experts is an international consultancy that provides a complete e-commerce management solution for those wishing to trade in Europe.Connect and learn more about Andy and GEE here:LinkedIn: https://uk.linkedin.com/in/andyghooper Website: https://globale-commerceexperts.com YouTube: https://www.youtube.com/channel/UCN2MLaT121Quux1jOVAJ_jQ We love our podcast community and listeners so much that we have decided to offer a free eCommerce Growth Plan for your brand! To learn more and how we can help, click here:upgrowthcommerce.com/growIf you've been paying attention and your brand is ready to GROW, apply now to be the one new brand we take on this month!https://upgrowthcommerce.com/apply

Send us a textIs Shopify Audiences the solution to IOS 14.5? Can they help decrease conversion costs while enhancing top-of-the-funnel targeting? In this episode, Jordan talks all about Shopify Audiences and how they can be a game-changer for your business. He also discusses which businesses they’ll work for and who can access this new feature.Listen and learn in this episode!KEY TAKEAWAYS FROM THIS EPISODEShopify AudiencesClaim: Shopify Audiences will improve all of your prospecting and top-of-funnel audiences.Set-up: Using aggregated conversion data around which people bought a certain merchant's product, taking into account all opted-in merchants on Shopify to create a custom audience for a given merchant's product.If you have a product that doesn’t have direct competition, Shopify Audiences isn't going to work for you. If you are selling something that other people are selling, this will work for you.Shopify Audiences will be an essential part of the go-forward campaign to combat this cookieless world.You have to try Shopify Audiences multiple times.Connect with Jordan here:LinkedIn: https://www.linkedin.com/in/jordan-west-marketer/Book quick wins appointment here:https://www.mindfulmarketing.co/quickwinsWe love our podcast community and listeners so much that we have decided to offer a free eCommerce Growth Plan for your brand! To learn more and how we can help, click here:upgrowthcommerce.com/growIf you've been paying attention and your brand is ready to GROW, apply now to be the one new brand we take on this month!https://upgrowthcommerce.com/apply

Send us a textMore and more people are getting into NFTs because of their many benefits and we’re barely scratching the surface of what’s possible. So how do you get started in this space?In this episode, Jordan talks with Tracy Greenan of Aurelia + Icarus all about NFTs. She shares some tips for everyone who wants to enter the metaverse and start with NFTs.Listen and learn in this episode!KEY TAKEAWAYS FROM THIS EPISODEThere is sustainability and environmental benefit to NFTs. You can create and explore different styles without so much waste.There's no shipping involved when you're selling NFTs so you can have your business anywhere in the world.NFTs give customers who cannot afford your brand the opportunity to own a bit of it.You can start selling on digital platforms where there's already a customer base who understand the benefits and value of NFTs until it becomes more understandable for others.What's great about having a digital wallet is that you can see the NFTs in people's wallets and see how you can connect your products with their collections.Join different events to look for collaborations.Go to LinkedIn to network with a lot of metaverse communities there.Make sure that you're authentic to your brand and your customers.Think about how you are going to position yourself in the metaverse.Think about your brand identity.Always innovate, stay ahead of the game, and collaborate with as many people as possible.Recommended Books: The Women's Guide to Successful Investing by Nancy Tanglerhttps://www.amazon.com/Womens-Guide-Successful-Investing-Achieving-ebook/dp/B00O2AC85Y The NFT Handbook: How to Create, Sell, and Buy Non-Fungible Tokens by Matt Fortnow and QuHarrison Terryhttps://www.amazon.com/NFT-Handbook-Create-Non-Fungible-Tokens/dp/111983838X Deep Tech: Demystifying the Breakthrough Technologies that will Revolutionize Everything by Eric Redmondhttps://www.amazon.com/Deep-Tech-Demystifying-Breakthrough-Revolutionize/dp/1544518951 Today’s Guest:Tracy Greenan is the founder and CEO of Aurelia + Icarus.Aurelia + Icarus is a fine jewelry house offering physical and digital wearable NFT jewelries for real life and the metaverse.Connect and learn more about Tracy and Aurelia + Icarus here:Website: https://www.shoptheai.com LinkedIn: https://www.linkedin.com/in/tracygreenan This month's sponsor is Triple Whale.  Triple Whale's powerful analytics platform clarifies your ad performance across channels, keeping you instantly in the know. Hit https://www.triplewhale.com/upgrowth and use promo code Upgrowth for 15% off today. *** PROMO CODEUpgrowthWe love our podcast community and listeners so much that we have decided to offer a free eCommerce Growth Plan for your brand! To learn more and how we can help, click here:upgrowthcommerce.com/growIf you've been paying attention and your brand is ready to GROW, apply now to be the one new brand we take on this month!https:/

Send us a textIt is often difficult to take a step back and see if what you are currently doing for your business is actually working. In this episode, Jordan talks about how to audit your e-commerce business, particularly your Facebook advertising. He shares what’s done at Upgrowth Commerce and how they help people get a third-party perspective on what’s going on in their business. Listen and learn in this episode!KEY TAKEAWAYS FROM THIS EPISODEGuidelines to audit your business advertising:Does your funnel include relevant ads?Does your funnel include a retargeting campaign for cross-selling to purchasers?Have you clarified what's unique about your products and offer?                                              Tools you can use: Lifetimely or Triple WhaleDoes the ad copy call out your audience?Does the ad copy identify a pain point and does it offer the solution?Are your images optimized for all placements?Are you testing images and videos?Are you using the unicorn system?Is there enough variety in your audience targeting?KPIs to look at:PurchasesAverage order valueAverage cost per acquisitionReturn on ad spend Customer LTVCost per acquisition for a new customerConnect with Jordan here:LinkedIn: https://www.linkedin.com/in/jordan-west-marketer/Book quick wins appointment here:https://www.mindfulmarketing.co/quickwinsThis month's sponsor is Triple Whale.  Triple Whale's powerful analytics platform clarifies your ad performance across channels, keeping you instantly in the know. Hit https://www.triplewhale.com/upgrowth and use promo code Upgrowth for 15% off today. *** PROMO CODEUpgrowthWe love our podcast community and listeners so much that we have decided to offer a free eCommerce Growth Plan for your brand! To learn more and how we can help, click here:upgrowthcommerce.com/growIf you've been paying attention and your brand is ready to GROW, apply now to be the one new brand we take on this month!https://upgrowthcommerce.com/apply

Send us a textIt’s important to be consistent with growing awareness and get your brand out to your consumers. But what if you can’t advertise through conventional means?In this episode, Travis Ferguson of Lead and Arrow Media talks about what brands should do to grow when they are being handcuffed and unable to advertise on major platforms.Listen and learn in this episode!KEY TAKEAWAYS FROM THIS EPISODEContinue to be consistent with what you're doing on social media. Capturing e-mailsKeeping your website e-commerce and mobile-friendlyCapturing all these into one platformCycle through different platforms and marketing programs.It is important to send email reminders and automate these reminders to go out efficiently.In starting and keeping a brand it’s important to do research, react, and respond.The lifeblood of every brand is the new products and services you are offering and how you get those out to your consumer.Recommended Tool: LinkedIn https://www.linkedin.com Recommended Audiobook: The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruizhttps://www.miguelruiz.com/the-four-agreements Today’s Guest:Travis Ferguson is the CEO of Lead and Arrow MediaLead and Arrow Media is a management consulting group that provides branding strategies services.Connect and learn more about Travis and Lead and Arrow Media here:Website: https://www.leadandarrow.com LinkedIn: https://www.linkedin.com/in/travisfergusontsr Instagram: https://www.instagram.com/leadarrowmedia Facebook: https://www.facebook.com/leadandarrowmedia E-mail Address: travis@leadandarrow.comThis month's sponsor is Triple Whale.  Triple Whale's powerful analytics platform clarifies your ad performance across channels, keeping you instantly in the know. Hit https://www.triplewhale.com/upgrowth and use promo code Upgrowth for 15% off today. *** PROMO CODEUpgrowthWe love our podcast community and listeners so much that we have decided to offer a free eCommerce Growth Plan for your brand! To learn more and how we can help, click here:upgrowthcommerce.com/growIf you've been paying attention and your brand is ready to GROW, apply now to be the one new brand we take on this month!https://upgrowthcommerce.com/apply

Send us a textCustomer reviews are important in building trust for your brand. You can even take advantage of bad reviews to let customers see how you respond to them.In this episode, Jordan gives some quick tips on how and why to add your review feed to your Google Shopping campaigns.Listen and learn in this episode!KEY TAKEAWAYS FROM THIS EPISODEYou have to use a third-party app that will aggregate all of your reviews and be able to bring them over to the Google Merchant Center which will then link to your Google Ad.(To register for the program: Go to Google Merchant Center > Growth > Manage your programs > Customer reviews)Have all of your reviews come through even if they're bad so that people can see how you respond. Run Google Shopping promotions.[Google Merchant Center > Marketing Tab > Create a promotion (Name your promotion without much details.)]Connect with Jordan here:LinkedIn: https://www.linkedin.com/in/jordan-west-marketer/Book quick wins appointment here:https://www.mindfulmarketing.co/quickwinsThis month's sponsor is Triple Whale.  Triple Whale's powerful analytics platform clarifies your ad performance across channels, keeping you instantly in the know. Hit https://www.triplewhale.com/upgrowth and use promo code Upgrowth for 15% off today. *** PROMO CODEUpgrowthWe love our podcast community and listeners so much that we have decided to offer a free eCommerce Growth Plan for your brand! To learn more and how we can help, click here:upgrowthcommerce.com/growIf you've been paying attention and your brand is ready to GROW, apply now to be the one new brand we take on this month!https://upgrowthcommerce.com/apply

Send us a textFacing a lot of changes in your e-commerce journey is inevitable but it’s always important to continue to find innovative strategies that drive growth in your business. In this episode, Meng Li, formerly from Native and the founder of Huhu, talks about the different growth levers that they used pre and post-IOS 14.5. She also shares her start-up brand and a ton of actionable tips for business owners.Listen and learn in this episode!KEY TAKEAWAYS FROM THIS EPISODEThe three biggest action items that drove Native's growth:1.) Launching into new categories 2.) Scaling out quickly into other marketing channels3.) Launching into retailIt's proof of legitimacy if a big retailer puts your products on their shelf.Performance marketing is measured through both an acquisition cost standpoint and cost per acquisition, while Brand Marketing is more on impressions and reach.Figure out if you're putting your time and effort into the right places.Decide on what you should do yourself internally and what you should hand off and work with someone else on.Building an audience from zero is hard. You have to continue to hustle and find people.  Build out your team thoughtfully and properly. Be clear on what they will be doing and give them autonomy and empower them to make decisions.   You have to move quickly, especially in the DTC space. Recommended Tool: Notionhttps://www.notion.so Recommended Podcast: The Fluently Forward Podcasthttps://www.fluentlyforward.com/podcast Today’s Guest:Meng Li is the former VP of Marketing at Native and the founder of Huhu.Native provides personal care products from naturally derived and cruelty-free ingredients.Huhu is a brand of functional and well-designed gender-neutral diaper bag backpack. Connect and learn more about Meng Li and Huhu here:Website: https://www.meethuhu.com LinkedIn: https://www.linkedin.com/in/mengli2 Twitter: https://www.twitter.com/hellothisismeng This month's sponsor is Triple Whale.  Triple Whale's powerful analytics platform clarifies your ad performance across channels, keeping you instantly in the know. Hit https://www.triplewhale.com/upgrowth and use promo code Upgrowth for 15% off today. *** PROMO CODEUpgrowthWe love our podcast community and listeners so much that we have decided to offer a free eCommerce Growth Plan for your brand! To learn more and how we can help, click here:upgrowthcommerce.com/growIf you've been paying attention and your brand is ready to GROW, apply now to be the one new brand we take on this month!https://upgrowthcommerce.com/apply

Send us a textHaving an innovative product is an advantage but having a plan and putting time and effort into executing it is what will make your brand scale.In this episode, Adam Klosowiak of Klos Guitars shares their innovative products and how their brand grew from mainly a DTC brand in 2015 into other sales channels that helped to explode their brand. Listen and enjoy this episode!KEY TAKEAWAYS FROM THIS EPISODEWe are moving into an era where people are okay with buying everything online. With good customer service and a good customer experience, you can solve a lot of those customer hesitations and make them more comfortable buying your product.When you have an innovative product and nothing to lose as a new brand, utilizing the tools that other companies are not using is an easy way to get a lot of traction.2021 was a year of sales channel diversification. In 2022, being in more stores is going to improve both store sales and e-commerce sales because you have a more positive feedback loop from both of these channels.You may have been DTC first, but you are a brand getting out there trying to grow in whatever way you can.It's not about raw intelligence, creativity, or something unattainable, it is about having a plan and putting in a lot of time to execute it.Recommended Tool:  Pipe Drivehttps://www.pipedrive.com Recommended Podcast: How I Built This with Guy Razhttps://www.guyraz.com/#podcasts Today’s Guest:Adam Klosowiak is a co-founder and the CEO of Klos Guitars.Klos Guitars designs and manufactures durable and great-sounding carbon fiber instruments.Connect and learn more about  Adam and Klos Guitars here:Website: https://www.klosguitars.com E-mail Address: adam@klosguitars.comThis month's sponsor is Triple Whale.  Triple Whale's powerful analytics platform clarifies your ad performance across channels, keeping you instantly in the know. Hit https://www.triplewhale.com/upgrowth and use promo code Upgrowth for 15% off today. *** PROMO CODEUpgrowthWe love our podcast community and listeners so much that we have decided to offer a free eCommerce Growth Plan for your brand! To learn more and how we can help, click here:upgrowthcommerce.com/growIf you've been paying attention and your brand is ready to GROW, apply now to be the one new brand we take on this month!https://upgrowthcommerce.com/apply

Send us a textAside from having a product that people would want to share, it is also important to know that working with affiliates and influencers is about building good relationships. In this episode, Eric Sterling, CEO of Brio Product Group, shares his company’s strategy for successfully working with influencers and affiliates. Learn how to identify them, where they are, and what to give them. Listen and enjoy this episode!KEY TAKEAWAYS FROM THIS EPISODEThere's always room for improvement with product categories.It's easy to hear a strategy but try and understand how that's going to work for your brand because each brand and company is so different.To test if affiliate or influencer marketing will work for your product, you can give someone your product and if you get positive feedback from them, it will probably work for influencer and affiliate marketing.Trust is the highest form of currency when it comes to influencer partnerships.Outreaching with influencers must be personalized. You've got to have a reason for connecting with them and show them how they are going to benefit from the relationship. You have to give influencers some direction regarding talking points and explain your brand and brand values. Give yourself as many chances as you possibly can.Recommended Tool:  Enquire Labshttps://www.enquirelabs.com Recommended Book: Mindset by Carol Dweckhttps://www.amazon.com/Mindset-Phychology-Carol-S-Dweck/dp/0345472322 Today’s Guest:Eric Steckling  is the CEO of Brio Product GroupBrio Product Group creates personal care products for health and wellness.Connect and learn more about Eric and Brio Product Group here:Website: https://www.briopg.com E-mail Address: eric@briopg.comThis month's sponsor is Triple Whale.  Triple Whale's powerful analytics platform clarifies your ad performance across channels, keeping you instantly in the know. Hit https://www.triplewhale.com/upgrowth and use promo code Upgrowth for 15% off today. *** PROMO CODEUpgrowthWe love our podcast community and listeners so much that we have decided to offer a free eCommerce Growth Plan for your brand! To learn more and how we can help, click here:upgrowthcommerce.com/growIf you've been paying attention and your brand is ready to GROW, apply now to be the one new brand we take on this month!https://upgrowthcommerce.com/apply