Creating the World's Best Client Experience

Health and fitness professionals go into our field to help others lead their best lives.That includes helping them feel good and whole in their own skin, literally.Rachel Lavin is a health and wellness coach and former personal trainer and shares her story in this episode and how she helps clients own and embrace who they are.Basically she wants to help other women feel good about their bodies regardless of how they look because she knows what it’s like.GUEST LINKS:Home - Rachel Lavin WellnessPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

Retreats are an amazing way to deliver a client experience.In fact, I would argue that it’s one of the most complete and unique methods to wrap deep work, challenges, fun and community and transformation.We always run retreats in May in Key West and this year, I’m leading two.I decided to do this for a couple of reasons, and it affected my planning and changes I made in my program. Having a skill set to flex, adapt and move things without a lot of fanfare and work is essential as retreat leaders and for our businesses especially as we grow and develop our methodology.Tune to this episode as I fill in more about how I came to this decision, how I planned out the content and activities and the way I framed our latest Key West Experience.We kick off retreat 2 here May 18th!PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

What is ‘Authentic Living’ and what does it involve?Andrew Rowe is a coach and spiritual mentor and refers to himself as an ‘authenticity expert’.  He’s created a business where he is the product of his product a manageable and doable path to living authentically AS you are.Find out more about him and how he creates client experiences to authenticity in this episode.GUEST LINKS:Andrew’s Site:  http://www.andrew-rowe.co.uk/Andrew’s IG:  @andrewrowe111  PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

We talk all about the EXPERIENCE of our work with clients on our second show.We position our retreats like experiences.  Because they are.But in order to really do them in a way that works as a REAL experience for your business–you need to think about it from a much larger viewpoint.Retreats can give you endless opportunities to create real change and transformation for clients–but they can also serve as a starting point, and a follow up point too.In this episode, I share more about my creation process for retreats and events as a client experience.PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

In last week’s episode, I shared a little about my philosophy of follow up.So many businesses treat follow up like it’s transactional.Follow up though, can be and should be laid down from the START of an experience not at the end.In this episode, I share more about the 3 kinds of follow up and examples from my work and where they fall.PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

So what do you consider to be follow up?Is it staying in touch?Is it an offer of continued support?Or is it just accountability?Follow up on the surface just seems like a message or 2, or keeping a client on our radar.In sales we are taught that the fruit is in the follow up.  Do you agree?Follow up can take on many forms and the KEY is to seed it from the start of a client experience, not at the end.In this episode, the first of two on this subject, I share my take on follow up in three areas:  Opportunity, Addressing problems, and expressing gratitude.PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

As a coach or business owner, more than anything, you want your clients to succeed.Our WHY is ground in helping show our clients what’s possible.In last week’s episode, I shared what I believe are 3 big challenges in the transformative process.This week’s episode I’ll look at some of the wins.Clients come to us because they believe in what we do, and that we hold the solution for them within our process.Wins can be many and perspective is essential.In this episode, I’ll pull back the curtain and share some of my thoughts around achieving wins.The ULTIMATE podcastsPODCAST WEBSITE & LINKS:Get Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

Clients look to us to help them create real change–change that has eluded them.But with achieving transformation comes challenges–some can completely be unplanned.If you are in the business of offering client experiences, this episode takes a closer look at some of the challenges I have faced in offering client experiences and some of the challenges some of my clients have had in the process.With every challenge there is always an opportunity though-so give this one a listen.PODCAST WEBSITE & LINKS:Get Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

Transformation.It’s what people look for in a client experience. The bill of goods IS around creating a new path forward.But what REALLY is it?  And what goes into it?In this episode, I go into what are key steps in client transformation and how your experience with them can literally pave the way.PODCAST WEBSITE & LINKS:Get Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

Safety.  What does it mean?For one, it means different things to different people.  And in business that is also true.The definition of safety reads ‘protection from failure’.But in business and in working with customers and clients you MUST create an environment of belonging, trust and safety.Our new show focus is centering around CREATING amazing client experiences–and one of the KEY ingredients is developing and fostering a feeling of safety.Listen to this episode as I share what I believe safety means and entails my thoughts on how to create it in your client experiences.PODCAST WEBSITE & LINKS:Get Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS