Creating the World's Best Client Experience The Ignite Your Boldness Retreat Experience with Jaclyn Strominger
In this episode of Creating the World's Best Client Experiences, I dive deep into the intricacies of client engagement with my guest, Jaclyn Strominger, a high-performance coach and transformational leader.
Jaclyn and I discuss how she defines the client experience through her work, specifically touching on her upcoming retreat, "Ignite Your Boldness: Unlock Your Potential, Drive Your Future," set in the breathtaking backdrop of Lake Tahoe this fall. The retreat is an opportunity for participants to redefine their personal and professional missions and learn how to implement strategies for growth through her LEAP framework: Leveling Up Communication, Energy, Action, and Performance.
We explore the significance of aligning personal values with business goals, emphasizing the importance of having a clear achievement code—an internal compass that guides decision-making and interaction with clients. Jaclyn shares her philosophy on why communication with oneself is equally as vital as with clients. We touch on the profound effects of maintaining a positive internal dialogue and its correlation to how one operates within their business. It's evident that how we perceive ourselves plays a considerable role in how we present our businesses and how clients perceive us.
A central theme of our discussion is the necessity of continual evolution in business practices. We highlight the concept of "MMA"—Measure, Monitor, Adjust—as a pivotal method for navigating the post-pandemic landscape where businesses can easily find themselves either stagnating or thriving. Many entrepreneurs are caught in the trap of scarcity mentality, leading to overworking without tangible results. I advocate for recognizing the power of networking and continual engagement as a means of propelling business forward.
HIGHLIGHTS:
13:06 Maintaining Business Momentum
17:07 The Importance of Networking
20:17 The Ignite Your Boldness Retreat
23:48 Designing the Retreat Experience
26:32 Understanding the Achievement Code
30:17 Transforming Businesses with Clarity
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