Creating the World's Best Client Experience

In this short but powerful episode, Alison chats with entrepreneur Young Han about enhancing client experiences through customer value and successful outcomes. Young shares his journey from watching his father's liquor store to launching his own ventures and emphasizes the importance of reaching the first million dollars as a milestone for growth and strategic planning.They discuss overcoming misconceptions about prioritizing immediate needs and the significance of effective systems for scaling. Young introduces the Owners Club, a platform designed to help small business owners implement operational strategies. This episode offers actionable insights for entrepreneurs seeking to improve client experiences and achieve success.HIGHLIGHTS:9:16 Key Takeaways for Small Businesses13:20 Understanding the Owners Club13:32 Embracing Life Integration15:59 Closing Thoughts and Adviceconnect with Young:business coaching: https://www.alwayshan.comThe Owners Club: https://www.owners.clubSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution

In this episode, Alison engages with Deevo Tindall, founder of The Brand Storyteller, to explore the vital role of personal stories in branding and client relationships. The two discuss how effective branding transcends logos and colors, creating emotional connections through authenticity and transparency.Deevo shares insights on the importance of aligning one’s brand with core values and the necessity of adapting to consumer demands for personalized experiences. Their conversation highlights practical steps for business owners to revitalize stagnant branding and the power of self-reflection in maintaining relevance.Alison and Deevo also delve into the relationship between personal development and professional success, showcasing how transformation can stem from understanding one’s narrative. As they wrap up, they encourage listeners to consider the significance of community and collaboration in their entrepreneurial journeys, reinforcing that our stories are fundamental to creating authentic client experiences.HIGHLIGHTS:3:28 The Importance of Your Story5:35 Understanding Branding in Today's Market6:51 The Connection Between Brand and Business9:09 The Personal Journey of Branding15:18 The Coaching Model Explained19:08 Tailored Approaches to Branding22:38 Overcoming Personal Barriers26:08 The Role of Coaches in Growth28:24 Success Stories of Transformation32:44 Importance of Revisiting Your Brand35:38 Navigating Personal Relationships39:42 Final Thoughts on Branding and Communityconnect with Deevo:website: https://www.thebrandstoryteller.comSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution

Alison talks with Phil McGilvray about the critical link between financial management and client value. Phil shares insights from his grandmother's budgeting method and highlights the emotional challenges entrepreneurs face with finances.They discuss the misconceptions of focusing solely on revenue, the importance of tracking key financial metrics, and building financial stability. Phil introduces his "financial cascade" approach and offers practical tips for overwhelmed business owners, emphasizing that effective financial management is vital for achieving business success and personal goals.HIGHLIGHTS:13:20 Financial Roadblocks Uncovered15:36 Five Essential Numbers to Track17:36 The Financial Cascade Explained25:54 Turning Business Success into Personal Wealth27:18 Closing Thoughts and Resourcesconnect with Phil:website: www.philmcgilvray.comLinkedin: https://www.linkedin.com/in/phil-mcgilvray-3036572SPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution

Alison examines key strategies for creating an exceptional client experience as the year ends, focusing on enhancing customer value and innovative business models. She highlights the upcoming Retreat Industry Forum in May 2026 and advocates for hybrid models that blend in-person and online services.Alison proposes bite-sized offers to build trust with clients and emphasizes the need for authenticity amid a growing consumer trust gap. As we seek more personal connections in a digital world, Alison discusses the importance of integrating in-person touchpoints to foster lasting relationships and ensure business success.Retreat Industry Forum Info & RegistrationHIGHLIGHTS:15:40 The Future of the Hybrid Model18:32 Monetizing Your Personal Brand21:43 The Rise of Bite-Sized Offers25:08 Importance of In-Person Connection28:21 Key Trends for Future SuccessSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution

Joining Alison is Rob Tracz, a speaker, strategist and coach focused on helping entrepreneurs combat burnout. They discuss his journey from strength coach to business coach and the importance of aligning career with personal values. Rob shares insights on burnout, the power of community through his "Team Triangle" framework, and introduces the "Prime Performance Process" to build resilience and clarity. Their conversation emphasizes that true success is defined by the quality of experiences and connections we create.HIGHLIGHTS:22:45 Navigating Business Challenges32:12 Framework for Client Success33:55 Actionable Strategies for Entrepreneursconnect with Rob:website: https://robtracz.comLinkedin: https://www.linkedin.com/in/robtraczSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution

Alison recounts the journey of her international retreat, "La Dolce Vita in Movimento," in Italy—a pivotal moment for her business and personal growth. She shares insights into the planning process, logistical challenges, and how adaptability was key during their week on the Amalfi Coast.Notable activities fostered connection among participants, leading to profound shared experiences and valuable lessons. Alison reflects on the importance of individual growth within group dynamics and her excitement for future retreats, encouraging listeners to pursue their aspirations and embrace transformation from challenges.Get on the waitlist to be the first to know about 2026 retreats! https://thealisonk.com/2026-retreat-waitlistHIGHLIGHTS:6:15 The Amalfi Coast Adventure Begins12:11 The Importance of Location14:16 First Day Highlights15:38 Exploring Pompeii20:17 A Day of Flexibility21:26 Insights from Group Dynamics26:02 Culinary Experiences in Sorrento27:47 Reflecting on the Last Day35:44 Lessons Learned as a Leader42:20 Closing Thoughts on TransformationSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution

Alison speaks with Matt Quinones, founder of Admin Solutions, about the essential support behind retreat management for entrepreneurs. Leveraging his extensive event planning experience, Matt explains how his concierge services free retreat leaders to focus on their missions while ensuring seamless logistics and tailored client care.He shares anecdotes that illustrate his proactive approach to potential challenges and offers key insights on the benefits of investing in business support to enhance both well-being and client experiences. Listen in for a chance at a free digital billboard in Times Square!HIGHLIGHTS:18:29 Support Behind the Scenes20:31 Evaluating Client Delivery23:33 The Importance of In-Person Connections24:39 Unique Advertising Opportunity29:13 Final Thoughts and Adviceconnect with Matt:website: https://www.admin-solutions.coSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution

Alison chats with Haylee Gernert, an experienced online business manager and author of the Virtual Life Newsletter, to explore the essential elements of scaling businesses. They discuss how the right support can empower CEOs to focus on their strengths while navigating the complexities of entrepreneurship.Haylee shares her transition from a traditional administrative role to her current impactful position, highlighting the importance of adaptability and strategic delegation. Alison and Haylee delve into operational strategies that streamline processes, emphasizing collaboration and clear communication within teams. Haylee also offers practical advice for business owners hesitant to seek help, advocating for gradual integration of support to enhance productivity and client relationships.Ultimately, the goal is to encourage business owners to view seeking assistance as a strategic move that fosters growth in their entrepreneurial journey.HIGHLIGHTS:17:43 The Importance of Support in Business31:40 Finding the Right Support33:43 Connecting with Haley Gernertconnect with Haylee:website: https://www.the-virtual-life.comSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution

In this episode, Alison details the intricate preparation process behind transformative retreats, drawing on her experiences as a fitness innovator and business mentor. She emphasizes the importance of crafting impactful client experiences that go beyond the transactional, highlighting her meticulous planning for the La Dolce Vita in Movimento retreat on the Amalfi Coast.Alison reflects on her personal growth as a leader, the necessity of setting clear intentions, and maintaining energy management throughout the planning and execution phases. She shares three core strategies that guide her preparation: intention-setting, flexible planning, and prioritizing her well-being.As Alison anticipates guiding a diverse group of participants, she invites listeners to consider these insights for their own journeys in creating memorable and enriching experiences.SPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution

In this special, re-broadcast episode of the Retreat Leaders podcast, Alison joins the host along with another retreat leader colleague, as they unveil a groundbreaking initiative poised to transform the retreat industry. This announcement has been in the making for several months, with the seeds of inspiration planted during their initial meetings in Champagne, France.They dive deep into the common misconceptions surrounding retreats, particularly the prevalent scarcity mindset in the wellness and spiritual sectors. Erin, with her background in business coaching, opens a conversation about how profitability is often wrongly viewed as contentious with genuine impact. Instead, they argue that profit and positive transformation can coexist and, in fact, fuel each other. Their discussion highlights the need for a paradigm shift within the industry, acknowledging that retreats extend far beyond the wellness realm and into corporate and special interest domains.As the dialogue unfolds, they reveal the details of the Retreat Industry Forum—a three-day immersive gathering scheduled for May 14th through 17th in Colorado. This forum aims to elevate the retreat industry by providing attendees with actionable strategies for turning their operations into sustainable, profitable ventures. They emphasize that their collective experiences of hosting over 150 retreats has equipped them with vital insights into the retreat landscape.Throughout the conversation, the idea that networking and collaboration generate monumental shifts in business models is continuously reinforced. They acknowledge that their shared experiences have proven that attending the right events can spark collaborations that lead to game-changing opportunities. This forum is designed for everyone in the retreat industry, from aspiring leaders to established entrepreneurs, emphasizing inclusivity across niches and backgrounds.WWW.RETREATINDUSTRYFORUM.COM TO JOIN THE RETREAT LIST!HIGHLIGHTS:1:53 How We Met4:11 The Retreat Business Landscape6:23 Shifting Perspectives on Profit and Impact9:40 Expanding Beyond Wellness Retreats11:04 Announcing the Retreat Industry Forum12:14 Details and What to Expect16:07 The Power of Collaboration17:39 Join the Movement for ChangeSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution