Creating the World's Best Client Experience
Alison Katschkowsky
What really goes into a Client Experience?
This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!
This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!
Episodes
Mentioned books
Jul 24, 2025 • 36min
How to Reach Out and Connect Online Without Feeling Sleazy - My Thoughts
Picking up where episode 120 ends, with in-person events and networking, Alison continues in this episode with sharing strategies for effective client outreach that prioritize authentic connections over cold pitching.Drawing from her industry experience, Alison highlights the importance of enhancing customer value and fostering genuine relationships. Alison presents a five-step approach for meaningful outreach, starting with thorough preparation and personalized engagement, followed by focusing on the potential client's work and offering value without strings attached.Through personal anecdotes and lessons from awkward interactions, she emphasizes the need for a long-term perspective in building relationships that transcend immediate business goals. This conversation encourages business owners to embrace authentic outreach, creating a network of supportive connections that promote growth and collaboration.HIGHLIGHTS:18:26 Mastering Genuine Reach Outs20:43 Five Strategies for Effective Reach Outs33:45 Summary of Key TipsSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
Jul 17, 2025 • 40min
The SMT Method with Dr. Joseph Drolshagen
In this episode of "Creating the World's Best Client Experiences," Alison speaks with Dr. Joey Drolshagen about his journey from a challenging upbringing in Detroit to becoming a successful business strategist and coach. Dr. Joey shares insights on overcoming limiting beliefs, emphasizing that internal mindset shifts are crucial for achieving success.He introduces his SMT (Success Mindset Transformation) method, designed to align subconscious programming with personal and business goals. The discussion underscores the importance of self-reflection and recognizing unique strengths for entrepreneurial growth. Dr. Joey offers a supportive year-long coaching model and invites listeners to a free consultation, highlighting the role of self-discovery in transformation.HIGHLIGHTS:18:26 Shifting Mindset for Success20:37 Programming and Perception27:08 The Road to Growth27:50 Challenges in Business32:32 Embracing Change and Opportunity34:04 Actionable Tips for Growthconnect with Dr Joey:Website | free connect callSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
Jul 10, 2025 • 32min
La Dolce Vita in Movimento Retreat with Alison and Andrea Caprio
In this special episode, Alison explores the concept of transformative client experiences through a unique retreat on the Amalfi Coast of Italy, co-hosted with Andrea Caprio. They discuss their motivations behind creating a space that transcends traditional retreats, focusing on personal growth and cultural immersion.Drawing from their own journeys, they share the itinerary's highlights, including a boat tour with intention-setting exercises and an insightful visit to Pompeii, designed to facilitate reflection and future envisioning. Both Alison and Andrea emphasize the balance between structured activities and personal leisure, fostering connections among participants while celebrating the local culture through experiential culinary activities.Their message is clear: true transformation often requires stepping out of one’s comfort zone, and invite those seeking change to join them on this journey of self-discovery.CLICK HERE for Retreat InformationHIGHLIGHTS:16:09 The Past, Present, and Future18:05 Embracing the Journey23:02 Experiencing Italian Culture30:06 Invitation to Join the Retreatconnect with Andrea:Website | Facebook | InstagramSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
5 snips
Jul 3, 2025 • 39min
In-Person Events & Networking: How To Do It Right
Explore the art of in-person networking as insights from nearly 30 years of entrepreneurship come to life. Discover how to build genuine relationships rather than just making superficial connections. Learn practical tips like asking open-ended questions for deeper conversations and creating micro-commitments. The discussion highlights the value of meaningful interactions and emphasizes the importance of engagement without distractions. Transform your networking skills and foster authentic connections for both personal and professional growth!
Jun 26, 2025 • 36min
My Thoughts About Collaborations: The DOs and DON'Ts
Delve into the art of strategic collaborations that enhance client experiences in the retreat industry. Discover how authentic relationship-building surpasses traditional marketing tactics. Learn the insightful 'rule of three' framework for engaging with potential partners while avoiding common pitfalls. Alison shares practical do's and don'ts for collaboration success and encourages reflection on previous experiences to foster collective achievements. Uncover the hidden potential of meaningful partnerships to transform your business!
Jun 19, 2025 • 53min
The Profitable Entrepreneur with Billy Hofacker
Alison sits down with Billy Hofacker, a fitness industry expert who has shifted from gym ownership to guiding fellow professionals in financial management. They explore how enhancing customer value and financial awareness can transform a business.Billy shares his personal journey, highlighting a wake-up call that prompted a financial turnaround leading to the creation of his business, Profit Coaching. He addresses common financial misconceptions among fitness professionals, emphasizing the need for a mindset shift and proactive financial strategies.Billy outlines his tailored coaching services aimed at fostering meaningful client relationships and encourages actionable steps for financial clarity and independence in the health and wellness sector.HIGHLIGHTS:4:53 Billy's Journey in Fitness14:01 A Wake-Up Call26:39 Mistakes in Financial Planning31:07 The Importance of Review36:27 Learning from Mistakes40:39 Customizing Financial Guidanceconnect with Billy:Website | Instagram | Facebook | LinkedIn | PodcastFitness Profits (free book download)Book a free Q&A Call with Billysponsor:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
Jun 12, 2025 • 26min
The 360 CLUB: What I've Learned About Value Creation
In this episode, Alison introduces the Innovation Avenue 360 Club, a new membership platform aimed at enhancing client experiences through strategic simplicity and value creation. She reflects on the principles that guided this initiative, emphasizing the importance of focusing on clear pathways to results rather than overwhelming clients with excessive information.The club offers three levels of membership, each designed to cater to varying needs—from foundational fitness support to advanced business strategies. The Club also prioritizes personal connections with members, including one-on-one sessions and exclusive retreats, to foster accountability and tailored support. As Alison discusses ongoing developments, including practical tools for wellness optimization, her goal is to inspire a meaningful integration of self-care and business success.Check out all the details of The 360 Club HERE!HIGHLIGHTS:12:38 Inside the Club: Offerings and Structure15:51 Levels of Membership Explained18:03 Key Points on Value CreationSPONSOR:Cellev8 Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
Jun 5, 2025 • 53min
From Clutter to Clarity with Kerry Thomas
Alison talks with Kerry Thomas, a consultant and productive environment specialist, about organizing and creating efficient systems in personal and business settings. They discuss how addressing clutter enhances client experiences and explore the concept of clutter as "postponed decisions."Kerry shares practical strategies for auditing systems and overcoming emotional challenges related to organization, emphasizing that small changes can lead to significant improvements. Listeners can connect with Kerry through her website for additional resources on boosting productivity.HIGHLIGHTS:2:17 Carrie's Journey as a Consultant4:56 Understanding Clutter14:23 Clutter's Impact on Business Growth23:05 The Nine-Step Framework28:46 Client Processes and Systems36:57 Embracing Change in Business42:37 Overcoming Resistance to Help44:50 Quick Tips for Declutteringconnect with Kerry:Clutter to Clarity websiteLess Clutter More Peace FB groupFrom Clutter to Clarity TEDxsponsor:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
May 29, 2025 • 40min
My Experience as a Retreat Participant
In this episode, Alison shares insights from a transformative business retreat hosted in France, focusing on personal branding and client transformations. She discusses the importance of retreats for personal growth and creative rejuvenation, countering the notion that constant busyness equates to success.Alison highlights the value of building relationships prior to the retreat and how structured activities foster personal connections. Her key takeaways include the power of disconnection, the role of relationships in driving revenue, and the importance of participating as a means of personal development. Alison encourages business owners to incorporate retreats into their schedules for enhanced client services and growth.HIGHLIGHTS:22:29 Key Takeaways from the Retreat Experience35:39 The Unique Value of Retreats37:29 Upcoming Retreat OpportunitiesMENTIONED IN THE EPISODE:Free Pocket Retreat (June 4/25)Speak to Profit (Aug 2025)Italy Retreat (Oct 2025)SPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
May 22, 2025 • 39min
The Soul Awakening Retreat in the Sahara & What You Can Expect with Lesley Martin
In this episode, Alison sits down with Leslie Martin, a mental health professional, to explore the challenges faced by modern business owners, especially the constant pressure to maximize productivity. They uncover a troubling mindset where entrepreneurs often equate excessive work with success, while neglecting self-care and balance. Leslie shares her insights on the importance of reconnecting with personal values to foster creativity and joy.Their conversation highlights her transformative experience in the Sahara Desert, which serves as a metaphor for introspection and purpose. Lesley discusses her upcoming retreat in Morocco, designed to facilitate personal growth and self-discovery through wellness practices and intimate engagement. With limited participants for a more personalized experience, she emphasizes the retreat as an essential opportunity for renewal and reconnection with one's true essence.HIGHLIGHTS:20:59 Philosophy of Client Engagement27:43 Unveiling the Moroccan Retreat35:28 Closing Thoughts and Next StepsCONNECT WITH LESLEY:Website | Facebook | Instagram | LinkedInSahara Soul Awakening RetreatSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
