Creating the World's Best Client Experience
Alison Katschkowsky
What really goes into a Client Experience?
This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!
This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!
Episodes
Mentioned books
Dec 25, 2025 • 39min
My Insights & Lessons from 2025 in Business (part 2 of 2)
In the final episode of the 2025 season of Creating the World's Best Client Experience, Alison reflects on the pivotal theme of "expansion" that guided her year in CU Fitness and the Alison K Agency. She shares the "One Word Challenge," encouraging listeners to select a word that shapes their growth.Highlighting the resurgence of in-person experiences and the importance of personal branding, Alison discusses innovations in membership models and the need for flexibility in strategies. She shares her thoughts on 3 things she noticed that worked well in 2025 and 3 that didn't work so well.Alison wraps up her final thoughts by emphasizing the value of embracing uncertainty for growth and excitement for the upcoming developments in 2026.HIGHLIGHTS:0:49 Year-End Reflections19:31 The Membership Model's Comeback22:02 What Didn't Work This Year29:46 Key Insights for 202637:12 Lessons Learned and Future StepsSPONSOR:Cellev8Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
Dec 18, 2025 • 29min
My Thoughts on the Mini Experience in Your Business (part 1 of 2)
In this episode, Alison introduces the "mini experience" concept, tailored to help you innovate your business strategies as we approach 2026. She emphasizes the importance of reflection on past successes and the exploration of fresh ideas to engage your audience. The mini experience offers a low-commitment way for potential clients to engage with your services, alleviating fears about new offerings while respecting the existing business framework. With nearly three decades of experience in the coaching and health and fitness sector, Alison discusses how this model not only meets shifting consumer expectations but also nurtures client relationships through smaller, actionable experiences.She shares success stories from clients who have utilized this approach effectively, and invites you to think creatively about how to implement similar experiences in your own practice. In next week's episode, Alison brings you part 2 where she'll explore emerging trends for 2026 and the lessons learned this past year that can guide your business growth.HIGHLIGHTS:13:12 The Mini Experience Explained26:53 Success Stories and Future InsightsSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
Dec 11, 2025 • 17min
The Owners Club with Young Han
In this short but powerful episode, Alison chats with entrepreneur Young Han about enhancing client experiences through customer value and successful outcomes. Young shares his journey from watching his father's liquor store to launching his own ventures and emphasizes the importance of reaching the first million dollars as a milestone for growth and strategic planning.They discuss overcoming misconceptions about prioritizing immediate needs and the significance of effective systems for scaling. Young introduces the Owners Club, a platform designed to help small business owners implement operational strategies. This episode offers actionable insights for entrepreneurs seeking to improve client experiences and achieve success.HIGHLIGHTS:9:16 Key Takeaways for Small Businesses13:20 Understanding the Owners Club13:32 Embracing Life Integration15:59 Closing Thoughts and Adviceconnect with Young:business coaching: https://www.alwayshan.comThe Owners Club: https://www.owners.clubSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
Dec 4, 2025 • 42min
The Brand Storyteller Experience with Deevo Tindall
In this episode, Alison engages with Deevo Tindall, founder of The Brand Storyteller, to explore the vital role of personal stories in branding and client relationships. The two discuss how effective branding transcends logos and colors, creating emotional connections through authenticity and transparency.Deevo shares insights on the importance of aligning one’s brand with core values and the necessity of adapting to consumer demands for personalized experiences. Their conversation highlights practical steps for business owners to revitalize stagnant branding and the power of self-reflection in maintaining relevance.Alison and Deevo also delve into the relationship between personal development and professional success, showcasing how transformation can stem from understanding one’s narrative. As they wrap up, they encourage listeners to consider the significance of community and collaboration in their entrepreneurial journeys, reinforcing that our stories are fundamental to creating authentic client experiences.HIGHLIGHTS:3:28 The Importance of Your Story5:35 Understanding Branding in Today's Market6:51 The Connection Between Brand and Business9:09 The Personal Journey of Branding15:18 The Coaching Model Explained19:08 Tailored Approaches to Branding22:38 Overcoming Personal Barriers26:08 The Role of Coaches in Growth28:24 Success Stories of Transformation32:44 Importance of Revisiting Your Brand35:38 Navigating Personal Relationships39:42 Final Thoughts on Branding and Communityconnect with Deevo:website: https://www.thebrandstoryteller.comSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
Nov 27, 2025 • 29min
Glass Jars & Budgeting in Your Business with Phil McGilvray
Alison talks with Phil McGilvray about the critical link between financial management and client value. Phil shares insights from his grandmother's budgeting method and highlights the emotional challenges entrepreneurs face with finances.They discuss the misconceptions of focusing solely on revenue, the importance of tracking key financial metrics, and building financial stability. Phil introduces his "financial cascade" approach and offers practical tips for overwhelmed business owners, emphasizing that effective financial management is vital for achieving business success and personal goals.HIGHLIGHTS:13:20 Financial Roadblocks Uncovered15:36 Five Essential Numbers to Track17:36 The Financial Cascade Explained25:54 Turning Business Success into Personal Wealth27:18 Closing Thoughts and Resourcesconnect with Phil:website: www.philmcgilvray.comLinkedin: https://www.linkedin.com/in/phil-mcgilvray-3036572SPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
Nov 20, 2025 • 31min
Behind the Scenes: Where the Hybrid Model is Going for the Future
Alison examines key strategies for creating an exceptional client experience as the year ends, focusing on enhancing customer value and innovative business models. She highlights the upcoming Retreat Industry Forum in May 2026 and advocates for hybrid models that blend in-person and online services.Alison proposes bite-sized offers to build trust with clients and emphasizes the need for authenticity amid a growing consumer trust gap. As we seek more personal connections in a digital world, Alison discusses the importance of integrating in-person touchpoints to foster lasting relationships and ensure business success.Retreat Industry Forum Info & RegistrationHIGHLIGHTS:15:40 The Future of the Hybrid Model18:32 Monetizing Your Personal Brand21:43 The Rise of Bite-Sized Offers25:08 Importance of In-Person Connection28:21 Key Trends for Future SuccessSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
Nov 13, 2025 • 41min
Prime Performance Coaching with Rob Tracz
Joining Alison is Rob Tracz, a speaker, strategist and coach focused on helping entrepreneurs combat burnout. They discuss his journey from strength coach to business coach and the importance of aligning career with personal values. Rob shares insights on burnout, the power of community through his "Team Triangle" framework, and introduces the "Prime Performance Process" to build resilience and clarity. Their conversation emphasizes that true success is defined by the quality of experiences and connections we create.HIGHLIGHTS:22:45 Navigating Business Challenges32:12 Framework for Client Success33:55 Actionable Strategies for Entrepreneursconnect with Rob:website: https://robtracz.comLinkedin: https://www.linkedin.com/in/robtraczSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
Nov 6, 2025 • 44min
Reflections From Our Italy Retreat Experience
Alison recounts the journey of her international retreat, "La Dolce Vita in Movimento," in Italy—a pivotal moment for her business and personal growth. She shares insights into the planning process, logistical challenges, and how adaptability was key during their week on the Amalfi Coast.Notable activities fostered connection among participants, leading to profound shared experiences and valuable lessons. Alison reflects on the importance of individual growth within group dynamics and her excitement for future retreats, encouraging listeners to pursue their aspirations and embrace transformation from challenges.Get on the waitlist to be the first to know about 2026 retreats! https://thealisonk.com/2026-retreat-waitlistHIGHLIGHTS:6:15 The Amalfi Coast Adventure Begins12:11 The Importance of Location14:16 First Day Highlights15:38 Exploring Pompeii20:17 A Day of Flexibility21:26 Insights from Group Dynamics26:02 Culinary Experiences in Sorrento27:47 Reflecting on the Last Day35:44 Lessons Learned as a Leader42:20 Closing Thoughts on TransformationSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
Oct 30, 2025 • 32min
Behind the Scenes of a Client Experience: The Job of a Retreat Concierge with Matt Quinones
Alison speaks with Matt Quinones, founder of Admin Solutions, about the essential support behind retreat management for entrepreneurs. Leveraging his extensive event planning experience, Matt explains how his concierge services free retreat leaders to focus on their missions while ensuring seamless logistics and tailored client care.He shares anecdotes that illustrate his proactive approach to potential challenges and offers key insights on the benefits of investing in business support to enhance both well-being and client experiences. Listen in for a chance at a free digital billboard in Times Square!HIGHLIGHTS:18:29 Support Behind the Scenes20:31 Evaluating Client Delivery23:33 The Importance of In-Person Connections24:39 Unique Advertising Opportunity29:13 Final Thoughts and Adviceconnect with Matt:website: https://www.admin-solutions.coSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
Oct 23, 2025 • 37min
Behind the Scenes of a Client Experience: From Employee to CEO with Haylee Gernert
Alison chats with Haylee Gernert, an experienced online business manager and author of the Virtual Life Newsletter, to explore the essential elements of scaling businesses. They discuss how the right support can empower CEOs to focus on their strengths while navigating the complexities of entrepreneurship.Haylee shares her transition from a traditional administrative role to her current impactful position, highlighting the importance of adaptability and strategic delegation. Alison and Haylee delve into operational strategies that streamline processes, emphasizing collaboration and clear communication within teams. Haylee also offers practical advice for business owners hesitant to seek help, advocating for gradual integration of support to enhance productivity and client relationships.Ultimately, the goal is to encourage business owners to view seeking assistance as a strategic move that fosters growth in their entrepreneurial journey.HIGHLIGHTS:17:43 The Importance of Support in Business31:40 Finding the Right Support33:43 Connecting with Haley Gernertconnect with Haylee:website: https://www.the-virtual-life.comSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramJOIN The 360 CLUBGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution
