Creating the World's Best Client Experience

So when you work with a coach, or are looking for a coach, what are you looking for really?Many people focus on looking for an outcome, or to have their problem solved.But along the way thinking about the best means of support you need is EVERYTHING.  Its’ why coaches are not only needed, but why they aren’t going anywhere anytime soon.When making changes in a routine, it’s important to remember HOW you are doing things–it’s always the best place to begin when making changes.Mackenzie Holzknecht (aka ‘Coach Mack’) teaches this very practice in her programs. A former college athlete and coach, she preaches HOW you are doing health and fitness every day is the best place to begin, and to figure out what ‘guard rails’ you need for success.In this episode, we talk about her journey and how she does this very thing for her clients.GUEST LINKS:Coach Mack’s site:  www.runningwithbacon.comIG:  @running.with.baconPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

How you execute your client experience should be a reflection of you and your business.Things like your leadership style, your mission and values, company promise, and the unique skill set you bring to the table are all important so you help your clients get the results they desire.But when you break all of that down–underneath–it’s really about your BRAND.In this episode, I offer some insights into how you bring your BRAND into your experience based on my own experience.  PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

Many of the issues that keep people stuck, and companies from reaching their goals stem from a lack of communication.We focus on the tasks involved and what we want to take away rather than the actual process itself.The biggest difference in getting your message and point across is HOW you are being in the process of communicating. When you zone in on the ‘communication super powers’ you increase the likelihood of getting your desired outcome  more. These include creating and having empathy, clarity in your message and the energy you display with it.Antoni Lacinai is an international speaker and consultant and helps his clients strengthen their communication super powers within a customized experience.Listen to find out how to get a FREE copy of one of Antoni Lacinai's books!GUEST LINKS:Antoni's WebsiteAntoni on LinkedInPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

The most important part of any Client Experience centers around the value delivered.Value delivered usually brings results and ultimately transformation.But there is a tricky thought and idea around ‘value’ in that it is misunderstood and associated with offering MORE stuff.More isn’t always better and bringing value means you approach it differently.Listen to this episode and I offer 3 key thoughts to help you approach bringing MORE value to your client experiences.RESOURCES MENTIONED:Visionary Leaders Event ChecklistPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

When working with clients, even before the work begins–you must understand where they are, and how they communicate.People perceive their challenges differently and we must understand that and be able to speak to them in way that resonates, not just talk at them with talking points.Carly Pepin is a behavioral specialist, coach and speaker and in this episode, we break down her philosophy and approach.GUEST LINKS:Carly’s site:  www.carlypepin.comPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

People buy programs but what they really want is an outcome, or desired result.In business, focus is placed on the variables that help people make informed decisions and that move them to buy.But in a client experience the focus needs to shift to delivering the outcome they desire.What is the best way to do this?Over my years in business, I have observed both sides of this question and share some of my top take-ways and insights as business has evolved to present day.  PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

Everyone is a writer. Why is that?Because everyone is a writer of their story, their mission and their life and purpose.Sue Kennedy is a book coach, and in this episode we chat about her author process and why the chapters of your life tell your story.CONNECT WITH SUE:Author AcademyPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

In a client experience, how do you know you have ‘enough’?Better yet, how much to offer is too much?More often than not, coaches and business owners put more in an experience thinking that that is needed in order to get the best value. We should always want to provide the best value, but offering more isn’t always the best idea.Striking the right balance of activities, space and processing and coaching time is KEY for real transformation no matter what your business or niche is.In this episode, I share my thoughts on creating an experience that paces well and better sets you up for success.PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

What’s the best strategy for living a thriving life?It’s a subject which could potentially have many different answers depending on who you talk to.But for one coach, it took a ‘quarter life crisis’ to figure this out for herself. Now she teaches other women to live by their purpose and best performance.Trang Nguyen is a speaker and mentor for other women and decided to pivot careers early in her life.Listen to this episode to hear about her ‘thriving 3’ facets and how she teaches other women to do the same.GUEST LINKS:Trang’s site:  www.alignedperformance.com.auHer podcast:  Aligned Performance IG: @trangcessnguyen   Her email:  trang@alignedperformance.com.au PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

In person can be magical for a client experience.There just is no substitute for it–not on a computer screen, the phone, or any other means.For the first time this year, I did two destination retreats inside of a month with two different groups of people and each one was unique. Earlier this month I broke down how I made some changes to my signature experience I always lead in Key West.This week, I wrapped up the second and it was very different. So much so I created a small add on experience which was offered at the end.In this episode, I share my thought process around how to make your in person experiences unique and some of my thoughts around recalibrating my energy around them this month.PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS