The Professional Services Pursuit

On this episode Banoo interviews Tim Tutt, CEO and Cofounder of Night Shift Development, Inc. They discuss how Tim created “Analytics for Humans”, his 7 key data strategies, and how to leverage predictive analytics to better serve your clients. Other topics covered in this episode include:The importance of data quality and managing your dataset cohesivelyDefining your outcomes to understand what is needed from your data and making it more accurate How PS orgs can use predictive analytics to improve their understanding of their own business to better serve their clientsTim’s 7 key data strategiesThe problem with dashboardsYou can follow Tim’s blog here:https://timtutt.com/ Hosted on Acast. See acast.com/privacy for more information.

On this episode of The Professional Services Pursuit, Orrin Klopper, CEO of Netsurit, joins us to talk about his company’s unique approach to creating a people-centric culture that ensures employees and clients are engaged, happy and productive. Their Dreams Program helps team members identify their top 10 personal and professional goals each year – and helps to turn them into a reality. We discuss what a ‘Dream Book’ is, and Orrin shares how this concept changed, not only his business, but his life as well.Other topics discussed in this episode include:The inspiration behind Netsurit’s driving force - supporting the dreams of the doersWhy good leaders need to be good coaches and know what their teams aspirations areThe importance of aligning your cultures when going through mergers and acquisitionsWhy it is critical to make connecting (in-person or virtually) a priority for your teams How the authenticity of your culture improves your customer experience Hosted on Acast. See acast.com/privacy for more information.

On this episode of The Professional Services Pursuit Banoo is joined by Kantata’s CEO, Michael Speranza. They discuss the dramatic shifts that have taken place in the professional services industry over the past 12 months and the pressure that's placed on businesses.  They also dive into how vertical SaaS solutions are reshaping the future of PS and helping organizations to overcome the arduous task of achieving more with less.Other key topics include:The trends and rate of change the industry has experienced in the last 12 monthsTechnologies role in adapting to major changesThe fundamental difference between the PS Cloud and legacy PSA toolsHow PS Cloud technology goes beyond project success and financialsThe cost of avoiding change Hosted on Acast. See acast.com/privacy for more information.

On this episode of The Professional Services Pursuit Brent talks to Ingo Roemer, Chief Operating Officer and Senior Solution Architect at Solvit. They dig into the topic of merger and acquisition change management and discuss best practices, common pitfalls, and where to focus your efforts for the best outcomes.Other topics discussed in this episode include:The right time to engage with an implementation partner when going through the M&A processA sequence of actions for merged companies to optimize their operations6 best practices to follow and pitfalls to avoidThe importance of involving the right people at the right timesImplementing a phased approach to get the most out of your systems and process Hosted on Acast. See acast.com/privacy for more information.

Welcome back to another exciting podcast episode of Professional Services Pursuit! In this episode, Andrew Cohen, Managing Director at Netsurit, joins us to talk about their value based go-to-market commercial delivery model and how they are bringing innovation into the world of IT services and digital transformation. Other topics discussed in this episode include:Project-based work vs. services-based workDefining automation and innovation opportunities within companiesThe benefits of productizing servicesDigital transformation and perpetual innovationConnect with Andrew on LinkedIn:https://www.linkedin.com/in/andrew-cohen-91945a4/ Learn more about Netsurit:https://netsurit.com/en-us/ Hosted on Acast. See acast.com/privacy for more information.

In this episode Banoo and Kristi Faltorusso, CCO at ClientSuccess, dig into the importance of trust and how we can all be better at building and establishing trust for better business outcomes. Kristi also provides her top tips for optimizing cross-functional relationships to improve your corporate culture and customer success. Other topics discussed in this episode include:The 5 elements to building trust and credibilityCompetence vs. confidence and understanding your own limitationsThe implications of trust betrayal and how to recoverNurturing trust for better corporate cultureThe importance of failing forwardReducing friction among services teams Learn more about Kristi and access more insights here:https://www.linkedin.com/in/kristiserrano/https://www.kristifaltorusso.com/ Hosted on Acast. See acast.com/privacy for more information.

Welcome back, to another exciting episode of the Professional Services Pursuit podcast! On this episode business transformation expert Niels Haagsman joins us to talk about current trends in mergers and acquisitions and how service organizations can mitigate common headwinds when accessing and adopting new technology.  Other topics included in this podcast include:The 4 biggest post-acquisition challenges and how to solve for themHow to rationalize and standardize your tech stackDecision factors that go into selecting new technology after a mergerBeyond ROI, assessing the impact technology selection has on retention, adoption and overall business performance Hosted on Acast. See acast.com/privacy for more information.

On this latest episode of The Professional Services Pursuit, we are joined by the President of Koehn Consulting, Brad Koehn. Brad takes us through the tools and frameworks he coaches leaders on so they can better tackle management and technology challenges in their business.Other topics we also discussed on this episode include:How the downturn is impacting employees in their mid 30’s who might be experiencing this type of downturn for the first timeEmbracing the right level of changeThe framework for change - the 4 R’sBalancing the human dynamics of change managementDownload a copy of ‘The 4 R’s’ here: https://leadership-engineering.com/kantata Hosted on Acast. See acast.com/privacy for more information.

On this episode of the Professional Services Pursuit podcast we bring you a special recording from a recent webinar with Michael Farmer, Management Consultant and owner of Farmer & Company. Join us as we dive into Michael’s book, Madison Avenue Makeover: The Transformation of Huge and the Redefinition of the Ad Agency Business, which provides unique insight into how one company changed in order to survive, and at the same time, redefined the advertising agency business.Other topics covered in this episode include:The key to long term agency success despite pressures from holding companiesAI’s impact on agency SOW’s and revenue Pivoting from labor based billable workImproving client performance and how Huge productized their agency offeringsThe importance of improving the dialogue during the scope setting processFor more information, you can find an article about Michael’s book here:https://lnkd.in/eHVHTm2PGrab a copy of Michael’s book here: https://amzn.to/3FIkAjW Hosted on Acast. See acast.com/privacy for more information.

Welcome back for part two of our episode with Simon England, Partner at the specialist advisory firm Garwood Solutions. The conversation continues between Simon and our host Banoo Behboodi as they discuss how new technologies are impacting business processes. Simon also touches on some important factors to consider during the selection and implementation stages of software buying.Other topics covered in this episode include:The benefit of utilizing technology to manage talent pools and resourcesImportant considerations when optimizing an organization’s tech stackComplexities of software implementation and the need to adapt Hosted on Acast. See acast.com/privacy for more information.