The Professional Services Pursuit Ep. 65 - Building a Culture of Transparency and Trust w/ Matt O’Dette
Apr 18, 2024
38:17
On this episode Brent is joined by Matt O’Dette, Vice President of Operations and Talent Management at Cramer. They discuss how Cramer puts their people and values first in everything they do in order to build a culture that encourages collaboration, creativity, trust and financial responsibility. They also discuss how they have built and fostered that culture over time and the steps and tools they used to get there.
Other topics include:
- The importance of transparent leadership
- Finding balance between doing the right thing for your employees, clients and business
- Empowering teams to make decisions autonomously
- Utilizing “healthy conflict” and post mortems to collectively understand successes and failures
- How they use data and technology to enhance their culture of transparency and collaboration
- Why it's critical to never lose sight of the people doing the work, listen to their needs and make sure they understand what success looks like
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