Ken Ringdahl, Chief Technology Officer at Kantata, joins Banoo on the podcast to discuss AI and its impact on professional services. They dive deep into the benefits and key opportunities that GenAI is creating for PS firms through operational efficiency, how to get started using a phased approach, and how to ultimately use AI to enhance customer and employee experiences.
Other topics include:
- The Gartner GenAI hype cycle and how AI can benefit PS organizations
- The primary focus areas for development and planning in PS
- The impact on employee and talent experience
- The risk associated with not adopting an AI forward strategy
- The importance of clean data sources to maximize AI effectiveness
- How Kantata is utilizing AI to help our customers to be more efficient
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The Professional Services Pursuit