

Happy heuristics: Shock-resistant leader routines and rules of thumb for a complex world.
Jeff Grimshaw & Jamie Flinchbaugh
It's hard to be human. Our biology constrains our brains' computational power. We can only "chew" on so many decisions each day. That makes it tough to lead in complex environments. But if we're equipped with reliable heuristics (or "rules of thumb"), we can make good decisions about a whole bunch of stuff without having to think too hard about it. That frees up our finite brain power for the challenges and opportunities that require it most!
Hosted by Jamie Flinchbaugh (author and co-founder JFlinch) and Jeff Grimshaw (author and principal at MGStrategy).
Hosted by Jamie Flinchbaugh (author and co-founder JFlinch) and Jeff Grimshaw (author and principal at MGStrategy).
Episodes
Mentioned books

Jun 6, 2022 • 22min
Value for the money
How much you deliver and what you charge for it: Two variables it's important to get right! What are some reliable heuristics to guide your decisions? In this episode, Jamie and Jeff tackle that question.
Rough (automated) Transcript
BTW, Jamie has a new book: People Solve Problems. Check it out!
Find out more about Jeff Grimshaw here and MG Strategy here
Find out more about Jamie Flinchbaugh here and JFlinch here

May 3, 2022 • 30min
Gordon Gekko was half right
This discussion delves into the intriguing concept of self-interest, questioning how time horizons influence decision-making. The hosts explore the idea of being 'long-term greedy' and how it can reshape tough conversations. They emphasize that self-interest isn't just financial—happiness and legacy matter, too. The impact of short-term pressures is analyzed, particularly in sectors like healthcare. Listeners will also learn practical tips, like delaying angry messages to enhance communication. It's a fresh perspective on leadership and decision-making strategy.

Apr 4, 2022 • 24min
Theory versus practice
The hosts dive into the debate between theory and practice, showcasing practical heuristics for uncertain decision-making. They highlight the value of flawed prototypes, emphasizing how imperfect products foster genuine learning. Jamie warns of the limits of testing, especially when some experiments can't be undone. The conversation touches on the influence of time and luck in evaluating concepts like Bitcoin and NFTs. Ultimately, they argue for clear learning goals and the effectiveness of unconventional habits, proving that real-world results often trump theoretical elegance.

Mar 1, 2022 • 32min
Reserving the right to get smarter
Explore the transformative journey from a 'know-it-all' to a 'learn-it-all' mindset. Discover why lifelong learning can propel both careers and organizations forward. Hear how personal decisions can prioritize learning over money, and learn to value mistakes as intellectual assets. The hosts share innovative ways to normalize errors in work environments and highlight the importance of continuous learning, even from successes. Plus, enjoy a lighthearted metaphor about baking for simple yet impactful improvements.

Feb 1, 2022 • 33min
Attention: Non-Urgent!
Dive into decision-making strategies with Jamie and Jeff as they explore 'happy heuristics' for effective time management. Discover how to block time for important tasks and make the most of unexpected free moments. Learn to prioritize your daily routines and protect your emotional state from overwhelming emails. They also unpack the importance of managing notifications and building meaningful relationships. Plus, catch a fun bonus on driving safety tips to keep your commute smooth!

Jan 4, 2022 • 26min
In praise of procrastination and flip-floppery
Explore the art of decision-making with fascinating insights on when to commit and when to pivot. Jeff emphasizes the importance of staying adaptable as new information arises, while Jamie outlines how delaying decisions can enhance learning opportunities. They share real-world examples demonstrating the pitfalls of premature choices and the value of maintaining strategic flexibility. Gain rules of thumb for creating agile teams and avoiding common mistakes, plus a humorous bonus tip on email etiquette!

Dec 6, 2021 • 30min
Control freaks
Hosts Jamie and Jeff explore decision-making heuristics vital for effective leadership. They discuss the importance of making decisions closest to the action and how frontline experience enhances outcomes. The contrast between surveys and genuine decision authority highlights empowering employees. Listeners learn about the significance of strategic intent over rigid plans while recognizing when centralized control is essential. The session encourages adopting these heuristics to navigate complexity and improve leadership effectiveness.

Nov 5, 2021 • 32min
Cheap insurance
Explore the fascinating world of decision-making heuristics with Jamie and Jeff. They discuss the importance of slowing down when unsure, using the 'pause when unsure' principle to navigate risk. Practical examples illustrate how to apply these heuristics in daily life, from meetings to everyday choices. The hosts also tackle the fine line between pausing and paralysis, emphasizing the value of thoughtful deliberation. Discover how to improve decision-making quality amid uncertainty, using insights from thought leaders like Annie Duke and Nassim Taleb.

Aug 19, 2021 • 4min
Happy Heuristics: Preview
Jeff and Jamie answer three important questions:
Why the hell does the world need another podcast?
What the hell is a heuristic?
Why should you care?
Check out this short preview of the podcast series and subscribe!
About the hosts:
As the Founder of JFlinch, lean thought-leader Jamie Flinchbaugh helps teams lift performance. In 2006, he co-authored the lean bestseller, The Hitchhiker’s Guide to Lean: Lessons from the Road, and he has worked with over 300 clients spanning manufacturing, healthcare, utilities, technology, government, and professional services, including Harley-Davidson, Intel, Mars, Amazon, Crayola, Fidelity, Whirlpool, among others. His next book, People Solve Problems, will be published this fall.
Jeff Grimshaw has worked with senior leaders for more than 25 years. Along the way he’s helped hundreds of executives—across six continents—to align people, strategy, and culture in support of important business outcomes. Jeff is the co-author of Leadership Without Excuses: How to Create Accountability and High Performance (Instead of Just Talking about It) (McGraw-Hill) and Five Frequencies: Leadership Signals That Turn Culture into Competitive Advantage (Logos).


