Attention: Non-Urgent!

In today’s fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. However, technical mastery alone is not enough. The key to professional success, argue David H. Maister, Charles H. Green, and Robert M. Galford, is the ability to earn the trust and confidence of clients. This 20th anniversary edition enriches our understanding of today’s society and illustrates how to be effective communicators in a digital world using the 'trust equation. ' The book details five distinct steps—engage, listen, frame, envision, and commit—to create a trust-based relationship, making it an invaluable roadmap for developing special relationships with clients.

Getting Things Done (GTD) is a personal productivity system developed by David Allen. The book provides a detailed methodology for managing tasks, projects, and information, emphasizing the importance of capturing all tasks and ideas, clarifying their meaning, organizing them into actionable lists, reviewing the system regularly, and engaging in the tasks. The GTD method is designed to reduce stress and increase productivity by externalizing tasks and using a trusted system to manage them. The book is divided into three parts, covering the overview of the system, its implementation, and the deeper benefits of integrating GTD into one's work and life.