UX Research Rundown

In this episode Henrik chats with A’verria Martin, Chief of Staff and Head of Research Operations and Strategy at ServiceNow. They talk about her journey into leading research operations as well as the unique challenges of serving the research needs of a large enterprise. Scaling research impact, advice for up and coming researchers, and much more in the latest episode of the UX Research Rundown podcast.

In this episode Henrik interviews Vanessa Wiegel, Sr Director of UX and Human Factors Research at Motional. Vanessa has a unique background working on autonomous hardware products, currently and motional and previously at iRobot. Vanessa and Henrik talk about the challenges of working on hardware products, growing research teams, and why it’s important to remember to be kind to yourself as you try grow your impact as a researcher.

In this episode Henrik interviews Patti Carlson, Director of Research and Insights at Dropbox. Patti talks about how she developed strategies to market and sell research to her stakeholders and collaborators. Along the way, she covers how she developed a better understanding of business context, technical feasibility, and more to figure out how to better deliver insights to her partners. 

In this episode Henrik interviews Victoria Sosik, leader of the UX Research team at Verizon. During their chat they cover how Victoria coaches researchers on getting difficult stakeholders involved and excited about research and the role research leaders play in supporting their team’s research efforts. At the end Victoria shares her wise advice for early-career researchers looking to grow their career and influence.

In this episode Henrik interviews Jing Jing Tan of Uber. They chat about her journey into research and how she ended up at Uber and thinking about research as a bridge between customers and companies. After that they talk about how to influence product strategy and build relationships with product leaders, as well as understanding research maturity in different organizations.

In this episode Henrik interviews Lena Blackstock who leads research and insights at Hashicorp. Lena talks about her journey into research through design ethnography and how she ended up building research teams at Hashicorp and Asurion. The conversation also digs into how and why you should leverage non-researchers doing research activities and how to break conflicts between research and other disciplines.