The Josh Bersin Company

Exploring Jamie Dimon's vivid frustrations, the discussion highlights the pitfalls of remote work and bureaucracy stifling productivity at JPMorgan Chase. It critiques the simplistic solutions like layoffs, advocating instead for innovative job design and employee engagement. The conversation delves into organizational challenges faced by industry giants and how integrated operations can drive performance without job cuts, leveraging HR leadership for transformative change.

Explore the rapidly evolving role of the Chief People Officer, where strategic importance and leadership development take center stage. Discover new research highlighting the backgrounds and capabilities of top HR leaders. Learn about the CHRO Insights program, designed to empower future CHROs through coaching and resources. Hear about professional development initiatives like roundtables and conferences that foster skills needed for high-performing HR leadership.

Discover how AI agents are reshaping enterprise software, replacing outdated systems and enhancing business workflows. Explore the four-stage model that companies are adopting to leverage AI's potential in areas like HR and talent management. Learn about the significance of analyzing job roles to identify automation opportunities and the crucial role of team collaboration in maximizing productivity. This transformation spells a major shift in workplace dynamics, pushing legacy methods aside as AI continues to evolve.

Holly Quincey, Chief Talent Officer at Lloyds Banking Group, is at the forefront of a £3 billion transformation that goes beyond business. She discusses the bank’s shift from traditional methods to a tech-centric, customer-focused culture. Key initiatives include a skills-based hiring approach and the in-house development of leadership programs like 'Prescient' for top executives. Holly also highlights significant cost savings from revamped recruitment strategies, emphasizing alignment between talent acquisition and the organization’s future skills needs.

Change and transformation are pivotal themes for 2025, with over half of CEOs doubting their company's future. The discussion highlights the surge of executive orders in the U.S. government and questions their effectiveness in fostering genuine change. It emphasizes that enduring cultural shifts take time and employee inclusion. The rise of AI is also explored, noting its potential as an ally in productivity rather than a job threat. Furthermore, the importance of leadership and grassroots initiatives in cultivating fair and resilient organizations is underscored.

In this discussion, Jim Hemgen, Chief Learning Officer at Booz Allen Hamilton, shares insights on creating validated skills across diverse domains, including AI. He explains the importance of engaging managers and employees in learning initiatives. Jim highlights Booz Allen's innovative use of partnerships with platforms like Workera and Udemy to build a trusted skills validation process. Storytelling and rewards play a crucial role in motivating employees. Remarkably, over one-third of Booz Allen staff have achieved validated credentials, a testament to the company's commitment to skills development and retention.

Dive into the current DEI firestorm and its historical significance in corporate settings. Discover the alarming decline in trust toward businesses and how it affects employee sentiments. The discussion uncovers the relationship between income inequality and workplace satisfaction. Learn why reinventing organizational practices is essential for financial success. With the rise of AI and changing market dynamics, companies that embrace diversity and effective talent management are poised to thrive.

Discover the fascinating four stages of AI transformation and how "AI Pacesetters" drastically outshine their peers. Learn about the 'superworker effect' and its role in enhancing productivity through AI integration. Delve into the importance of change management and ongoing training for effective AI adoption. Explore how AI not only transforms tasks but also creates new job opportunities, all while reshaping the future of work. Don’t miss insights on upcoming events focused on AI's impact in the business world!

Discover how AI is transforming the workplace into a hub of opportunity. The discussion highlights the emergence of 'super workers'—who leverage AI to boost productivity and innovate job functions. Embrace the perspective that AI is not a job killer but an empowering force for every role. Tools like Galileo are explored as essential for enhancing work environments. Learn how adapting to these changes can lead to remarkable gains in revenue, service, and creativity.

Kendra Goldbas, Global Head of Learning & Development at PayPal, discusses the innovative MAPS program designed to build precision leadership skills for new managers. She shares insights on how PayPal rapidly adapted to the pandemic by creating a world-class manager development initiative. The program emphasizes a learn-practice-teach model, with leaders focusing on one major skill for six months. Goldbas highlights the importance of personalized coaching and aligning individual ambitions with business goals to drive team success.