The Josh Bersin Company The "Workflow-Ization" Of All HR Software - AI Changes Everything
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May 9, 2025 Discover how AI is revolutionizing HR software by moving from traditional isolated applications to integrated, workflow-oriented systems. The conversation highlights the importance of unifying business functions through intelligent agents and critiques outdated methods. Innovators like ServiceNow, Salesforce, and Maki People are showcased, showing how they adapt in a competitive landscape. Get insights on the future of HR software and the emerging strategies that are shaping the industry!
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Shift to AI-Powered Workflow Systems
- Enterprise software is shifting from functional silos to AI-powered workflow systems.
- HR processes like recruiting to retirement are becoming integrated flows rather than isolated functions.
Recruiting Measures Must Evolve
- Recruiting value comes from how quickly new hires add business value, not just speed of hire.
- Measuring success requires linking recruiting to real business outcomes like revenue or innovation.
Integrated AI Agents Over Isolated
- AI enables integrating workflows across HR functions using flexible agents.
- Instead of isolated task agents, integrated agent flows managing cross-functional HR processes add greater value.