Enterprise Thought Leadership

This two-part episode is an essential listen for anyone involved in AI strategies and implementations within the media and entertainment sectors. Join us as we explore the intersection of AI and media, uncovering how technology is revolutionising content creation and distribution. In this episode, Host Tim Bond, founder of TechPros.io, engages in an insightful discussion with Isa Goksu, CTO for Globant in the UK, Ireland, and Germany. Globant stands at the forefront of AI innovation in enterprise productivity, with a specialised division, Globant X, dedicated to developing customisable AI solutions. Their expertise extends across a wide spectrum of the Media and Entertainment sector, collaborating with prominent names like Paramount, FIFA, NBC Universal, Warner Bros. Discovery, QVC, the NFL, Netflix, and many others. The conversation follows a recent TechPros.io challenge forum roundtable event in London, sponsored by Globant, titled "From Vision to Execution: Charting the AI Roadmap in Media & Entertainment." This episode features insights from this event, with contributions from senior executives from BBC Studios and ITV. Topics Covered The role of AI in structuring content, licencing, and knowledge graphs How AI fosters human creativity and productivity in media Evaluating AI solutions and Globant's strategic approach to AI integration The balance between ambition and caution in AI adoption. We thank Isa Goksu for his invaluable insights, alongside Giano Biagini, Growth and Strategy Director at Globant, Athena from BBC Studios, and Veronika from ITV. The episode highlighted the strategic, phased implementation of generative AI technologies in media, considering factors like accuracy, integration ease, privacy, token costs, and legal implications. Stay tuned for Part 2 with JJ Lopez Murphy, Global Head of Artificial Intelligence for Globant and Angelos Oikonomopoulos, Commercial Data Science Director at Global Media & Entertainment Limited. Resources & Links Read the interview article capturing the main insights: ⁠https://insights.techpros.io/articles/globant-leveraging-ai-to-unlock-creative-potential-in-media-challenge-forum⁠ Find out more about Globant: ⁠https://www.globant.com/⁠ Tim Bond, Host & Founder, TechPros.io:  ⁠https://www.linkedin.com/in/tngbond/⁠ Isa Goksu, CTO UKI&DE, Globant ⁠https://www.linkedin.com/in/isagoksu/⁠ Giano Biagini, Growth and Strategy Director, Globant ⁠https://www.linkedin.com/in/giano-biagini-48820630/⁠ Athena Witter, VP Digital Content & Programming, BBC Studios ⁠https://www.linkedin.com/in/athenawitter/⁠ Veronika Daniel, Head of Data Governance, ITV Studios ⁠https://www.linkedin.com/in/veronika-daniel-krystyn-37b3937b/⁠ Key Discussion Points Integrating AI into media workflows for efficiency and quality Criteria for evaluating AI solutions The role of knowledge graphs in content strategy Challenges in data storage, licensing, and legal implications The impact of generative AI on competitive positioning in media Staged deployment strategies for AI Metrics analysis for content performance Balancing AI integration with business needs, security, and privacy. If you like our podcast, please follow us and rate each episode whenever you’re listening. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at ⁠podcasts@techpros.io ⁠ Find out more about TechPros.io: ⁠https://techpros.io/⁠ Upcoming Events and Roundtables: ⁠https://techpros.io/virtual-experiences/⁠ Join our budding podcast community on LinkedIn: ⁠https://www.linkedin.com/company/enterprise-thought-leadership/

In this episode, we’re sharing the rich discussions from a recent TechPros Challenge Forum. The focus of this discussion is around how B2B companies can harness their extensive customer data for effective and targeted marketing. Industry experts from various industries shared their insights on integrating siloed data for better marketing segmentation and messaging. This episode is brought to you by Athena Solutions, leaders in IT and business intelligence. Athena specialises in maximising ROI from data and analytics investments. Join us as we hear from Athena's Business Analyst, Kristi Gale who shares her expert insights on the subject. The episode features insights and solutions offered by Colleen Hall, VP of Marketing at C&F Enterprises, Kent Tibbils, VP of Marketing at ASI, Daniel Warren, Vice President Sales & Programs at Latecoere and Chandra Srivastava, Chief Marketing Officer at Calque. Episode Insights: Colleen emphasises the importance of considering data integration from the outset of new projects, suggesting a strategic approach when selecting platforms. Kent advocates for the implementation of an integrated data platform to aggregate key information for sharper marketing strategies. Daniel highlights the necessity of a comprehensive evaluation of business needs across departments to inform platform selection, emphasising the importance of cross-functional participation. Chandra introduces techniques like product correlation analysis and customer lifetime value models, suggesting the use of customer analytics to define behavioural segments for targeted marketing. Kristi recommends building business intelligence capabilities on top of the integrated data foundation for refined strategic segments and deeper insights. Key Strategies and Solutions: - Exploring how unified data in CRM can drive customer segmentation and tailor marketing efforts. - Discussing the importance of data quality and training teams for accurate data collection. - The role of geographical information in creating localised marketing strategies. - The synergy between analytics and business strategy in forming customer journey maps. Final Perspectives: Kristi Gale of Athena Solutions closes by emphasizing the benefits of a phased approach for data unification and analytics to enhance B2B targeting. Learn more about Athena Solutions and their commitment to helping businesses thrive in the digital landscape. Contact them at info@athena-solutions.com for a complimentary Power Hour Strategy Session. Find out more about Athena Solutions: https://athena-solutions.com/ Kristi Gale: www.linkedin.com/in/kristigale Connect with Tim Bond: https://www.linkedin.com/in/tngbond/   Connect with our Guests: Chandra Srivastava https://www.linkedin.com/in/chandra-srivastava/ Kent Tibbils https://www.linkedin.com/in/kent-tibbils-6688ba/ Daniel Warren https://www.linkedin.com/in/dkwarren/ Colleen Hall https://www.linkedin.com/in/colleenjshall/ If you like our podcast, please do follow us and rate each episode whenever you’re listening. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io  Find out more about TechPros.io: https://techpros.io/ Join our budding community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/

This episode is a must-listen for anyone interested in understanding and managing the complexities of demand volatility in supply chains, leveraging ERP systems, and exploring innovative technological solutions. In this episode, we look at the critical issue of managing demand volatility in today's rapidly changing business environment. A panel of esteemed experts from the TechPros.io Challenge Forum discuss how ERP systems can bridge the visibility gap in supply chain management. Our guests included host Tim Bond, Claudia Richter, Jon Greenwood, Prasenjit Sengupta, Domas Voroneckas, and event sponsor Emily Tippins from Avantra, who all offer their unique perspectives and innovative solutions. Claudia Richter, who leads global Sales, Inventory and Operations Planning at Hottinger Brüel & Kjær, discusses the hurdles in achieving cross-functional visibility and the role of integrated modelling and simulation in preempting supply chain disruptions. Jon Greenwood, an expert in ERP integration and manufacturing solutions, introduces the concept of digital twin modelling. He highlights how these models, integrating data from various systems, enable granular assessment of business impacts and foster cross-functional collaboration. Prasenjit Sengupta, a SAP practice leader, sheds light on leveraging supply chain analytics for enhanced visibility. He emphasises the importance of demand sensing and rapid operational insights in aligning supply chain elements effectively. Domas Voroneckas, a solution architect, introduces SAP’s Profitability and Performance Management module. He discusses how detailed profitability models, combined with scenario modelling, can optimise profitability levers. Finally, Emily Tippins, CMO of Avantra, provides insights into how their AIOps platform assists in achieving end-to-end visibility and automated management of SAP landscapes, essential for responding to supply chain disruptions. Key Takeaways: - Overcoming Visibility Challenges: The necessity of end-to-end visibility in supply chain management and overcoming legacy system limitations. - Integrated Modelling and Simulation: How integrating data across systems can preempt and mitigate the impact of supply chain disruptions. - Digital Twin Modelling: The benefits of granular assessment through digital twins, fostering collaboration across business functions. - Supply Chain Analytics: The role of advanced analytics in sensing demand fluctuations and aligning supply chain processes. - Profitability Modelling: Utilising SAP’s PPM module for in-depth profitability analysis and scenario planning. - AIOps for ERP Systems: How platforms like Avantra can ensure stability and visibility across SAP landscapes. Resources: Read the interview article capturing the main insights: https://insights.techpros.io/articles/avantra-bridging-the-visibility-gap-challenge-forum-event Find out more about Avantra: https://www.avantra.com/ Connect with the guests: - Emily Tippins https://www.linkedin.com/in/emilyevelina/ - Claudia Richter https://www.linkedin.com/in/claudia-richter-sc - Jon Greenwood https://www.linkedin.com/in/jongreenwood2k10/ - Prasenjit Sengupta https://www.linkedin.com/in/prasenjitsenguptanow/ - Domas Voroneckas https://www.linkedin.com/in/domasvoroneckas/ - Tim Bond https://www.linkedin.com/in/tngbond/ If you like our podcast, please do follow us and rate each episode whenever you’re listening. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io  Find out more about TechPros.io: https://techpros.io/ Upcoming Events and Roundtables https://techpros.io/virtual-experiences/ Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/

In this episode, we explore the pivotal topic of migrating data from legacy systems to modern infrastructure, a critical challenge faced by numerous companies today. This discussion stems from a thought-provoking roundtable at the recent TechPros Challenge Forum, proudly sponsored by Athena Solutions. Athena Solutions is renowned for their expertise in data management and business intelligence consulting. Join us as we hear from Athena's Consulting Director, Alex Kangoun, a seasoned professional with over two decades of experience in data and analytics solutions. Alex, who also serves on the Data Management Association board and holds a Master's degree in Information Systems, shares his expert insights on the subject. The episode features insights and solutions offered by David Williamson, Chief Information Officer at Abzena, Will van der Walt, Vice President Enterprise Data Governance at Live Oak Bank, and David Gramblicka, Chief Information Officer. Each guest sheds light on their unique approach to data migration, offering valuable strategies and solutions. Episode Highlights: - Alex Kangoun's Perspective: We kick off with Alex providing a succinct overview of his extensive experience and his take on the migration challenge. - Expert Solutions: Listen to the innovative solutions proposed by our guests, followed by Alex's analysis and further insights. Guest Insights: - David Gramblicka: Highlights the use of advanced analytics to uncover critical hidden dependencies in legacy systems. - David Williamson: Advocates for adaptable multi-technology roadmaps, ensuring seamless integration across teams. - Will van der Walt: Emphasises the crucial role of data integrity, advocating for thorough data inventories. We also explore Athena Solutions' commitment to guiding businesses through their modernisation journey, offering complimentary initial assessments with a vendor-neutral stance. Key Topics Explored: - Strategic incentives for upgrading legacy data systems, such as innovation and cost efficiency. - Utilising analytics and AI for an in-depth analysis of existing systems. - Agile methodologies for effective governance. - Comprehensive, multi-faceted roadmaps extending over five years, encompassing technology, personnel, and process management. - Prioritising resolution of business challenges over tool selection. - Ensuring data integrity and building trust. - Aligning technical architecture with business goals. Find out more about Athena Solutions: https://athena-solutions.com/ Connect with Alex Kangoun: https://www.linkedin.com/in/alexkangoun/  Connect with Tim Bond: https://www.linkedin.com/in/tngbond/   Connect with our Guests: - David Gramblicka: https://www.linkedin.com/in/davidgramblicka/   - David Williamson: https://www.linkedin.com/in/david-williamson-b6798  - Will van der Walt: https://www.linkedin.com/in/wil-van-der-walt-a7173544/  If you like our podcast, please do follow us and rate each episode whenever you’re listening. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io  Find out more about TechPros.io: https://techpros.io/ Join our budding community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/

In this episode, we're thrilled to welcome Craig Riddell, the Chief Information Security Officer (CISO) at Netwrix, for a discussion on the nuances of cybersecurity in an era where digital threats are constantly evolving. Craig, with his rich background spanning military and cybersecurity domains, provides a unique perspective on how identity and access management (IAM) and privilege access management (PAM) are critical in safeguarding information in the modern digital workspace. Craig’s insights shed light on how these tools have become indispensable in the age of remote work and hybrid office models, especially in the wake of the COVID-19 pandemic, which has dramatically altered the cybersecurity landscape. Join us as we explore these themes, and more, gaining valuable knowledge from one of the industry's leading figures. Key Takeaways: Craig's Journey and Background: Craig discusses his transition from the military to cybersecurity, emphasizing the role his military experience played in shaping his approach to cybersecurity challenges. Identity and Access Management in Today's World: A deep dive into the importance of IAM and PAM in the current hybrid work environment, highlighting the necessity of adapting these tools to meet the demands of a remote workforce. The Impact of COVID-19 on Cybersecurity: Insights into how the pandemic has accelerated the need for robust IAM strategies to secure remote workspaces. Netwrix's Approach to Cybersecurity: Craig outlines Netwrix's methodologies in providing cybersecurity solutions, focusing on the integration of AI and machine learning for enhanced security. Challenges and Innovations in IAM: Discussion on the challenges faced in implementing effective IAM solutions and how Netwrix is innovating to address these issues. Advice for Cybersecurity Professionals: Craig shares valuable advice for professionals in the cybersecurity space, emphasising the importance of understanding the human element in technology. The Future of Cybersecurity: Predictions and expectations for the future of cybersecurity, with a focus on the evolving role of identity and access management. Connect with Craig Riddell: https://www.linkedin.com/in/craigriddellciso/ Find out more about Netwrix: https://www.netwrix.com/ Connect with Tim Bond: https://www.linkedin.com/in/tngbond/ Discover more about TechPros.io: https://www.techpros.io

In this episode, I’m joined by Jeff Warren, Chief Technology Officer at Netwrix, a cybersecurity software company focused on data security. Jeff has over 15 years of experience leading engineering and product teams. He previously served as VP of Product Management at Stealthbits Technologies, a cybersecurity firm acquired by Netwrix in 2021. Jeff shares how Netwrix is helping enterprises secure their hybrid cloud environments and actively block sophisticated attacks against Active Directory. He also provides insight into how AI is being used offensively by hackers, and the need for security teams to leverage it defensively. Key Takeaways Netwrix’s Approach to Data Security: Takes intelligent, layered approach to securing data, identities (e.g. Active Directory), and infrastructure Doesn’t just detect attacks, but prevents many in real-time by blocking malicious operations Uses patented blocking technology that stops attacks on Active Directory before they compromise systems Aligns capabilities closely with NIST cybersecurity framework: Identify, Protect, Detect, Respond, Recover Excels at protection and recovery in addition to detection/response Real-World Examples: Recently prevented red team hired to hack into client’s network from compromising Active Directory Had to provide tips to pentesters on how to get attacks working in product eval with competitors Blocking approach allows security teams to focus on high-value efforts versus chasing alerts Securing Hybrid Cloud Environments: Vast majority of organisations have hybrid environment with cloud and on-prem Identity often still managed on-prem (Active Directory) even when apps migrate Native cloud security controls don’t fully address on-prem components Requires integrated tools that span both environments The Future of Cybersecurity: Hybrid environments will persist for the foreseeable future AI adoption will continue to accelerate on both attack and defence sides Security teams need AI to operate efficiently amid talent shortage Must secure AI itself against misuse and data leaks Advice for Aspiring Security Leaders: Develop both technical expertise and “soft” skills like influence and communication Can’t take sledgehammer approach; balance security and business needs Connect with Jeff Warren: https://www.linkedin.com/in/jeffwarrencto/ Find out more about Netwrix: https://www.netwrix.com/ Connect with Tim Bond: https://www.linkedin.com/in/tngbond/ Discover more about TechPros.io: https://www.techpros.io

In this episode, I’m joined by Abhay Chrungoo, the CEO of FintelligenX, to discuss the evolving landscape of banking influenced by artificial intelligence (AI). Abhay, who has an extensive background in technology and leadership within the banking sector, shares his experiences and insights on the integration and impact of AI in modern banking. The discussion begins with an overview of the challenges faced by traditional banking systems, highlighting the need for innovation and agility in the face of technological advancements. We then discuss the role of FintelligenX in spearheading AI-driven solutions for the banking industry. Abhay introduces 'Hyper', a standout product by FintelligenX, designed to streamline cloud adoption for financial institutions. This conversation sheds light on how 'Hyper' addresses the specific needs of banks transitioning to cloud-based operations, balancing efficiency with regulatory compliance. Abhay explains how this product aligns with the broader goals of FintelligenX in facilitating a seamless integration of AI technologies into banking operations, enhancing customer experiences, and improving operational efficiency. Find out more about FintelligenX: https://www.fintelligenx.com/ Connect with Abhay Chrungoo: https://www.linkedin.com/in/abhaychrungoo/ Connect with Tim Bond: https://www.linkedin.com/in/tngbond/ Discover more about TechPros.io: https://www.techpros.io If you're interested in the transformative impact of AI in the banking sector, TechPros.io is hosting a Thought Leadership Interviews and Roundtables series titled "The Future of Finance: Envisioning Next-Generation AI-Enabled Banking." Join us in uncovering how AI is redefining finance through insightful dialogues with industry pioneers.  Register your interest: https://techprosio.foleon.com/techprosio/live-interview-briefs/fintelligenx-the-future-of-finance Key Takeaways: FintelligenX's Progressive Role in AI Banking: Overview of FintelligenX's mission and its pioneering efforts in integrating AI into banking. Discussion on how FintelligenX addresses current banking challenges with AI solutions, focusing on improving operational efficiencies and customer experiences. Insights into 'Hyper': Revolutionising Cloud Adoption: Detailed exploration of 'Hyper', FintelligenX's innovative product. How 'Hyper' facilitates smoother transitions for banks to cloud-based systems, ensuring a balance between technological advancement and compliance with regulations. Abhay Chrungoo's Vision for AI in Banking: Abhay shares his insights on how AI can redefine banking operations and customer interactions. Future perspectives on AI's role in creating more responsive, efficient, and customer-centric banking services. Challenges in Traditional Banking and AI Solutions: Examination of the limitations within traditional banking systems. Discussion on how AI offers solutions to these challenges, including enhancing security measures, streamlining processes, and enabling more personalised banking services. Real-world Impact of AI in Banking: Examples and case studies demonstrating the effectiveness of AI in various banking functions, particularly in fraud detection and prevention. Insights into how AI-driven analytics are transforming decision-making processes in banking. Strategies for Adapting to Changing Banking Needs: Strategies highlighted by Abhay for banks to adapt to rapidly evolving customer expectations and regulatory landscapes. Emphasis on the importance of AI in facilitating these adaptations, ensuring banks remain competitive and relevant. Fostering an AI-Enabled Banking Ecosystem: Discussion on the broader implications of AI in banking, including the potential for increased financial inclusion and more equitable banking services. The importance of collaboration between technology providers, financial institutions, and regulators to fully harness the benefits of AI in banking.

In today's episode I talk with Jacinta Hennessey, co-founder and Chief Strategy Officer of HubbubHR, to discuss how her technology company is pioneering adaptive Human Capital Management (aHCM) solutions tailored to the diverse needs of global enterprises. From navigating regional customs to centralising disparate systems, Jacinta provides unique insights into the delicate balancing act of standardisation versus localisation and explains how HubbubHR is steering HR tech towards a more flexible, personalised future. I also chat with Daniel Mayer, CEO and Co-Founder who offers a glimpse into the company's culture. Find out more about HubbubHR - https://hubbubhr.com/ Connect with Jacinta Hennessey, Co-Founder and Chief Strategy Officer of HubbubHR - https://www.linkedin.com/in/jacinta-hennessey-hubbubhr/ Connect with Daniel Mayer, Co-Founder and Chief Customer Officer of HubbubHR - https://www.linkedin.com/in/daniel-mayer-7887691/ Connect with Tim Bond, Founder of TechPros.io - https://www.linkedin.com/in/tngbond/ Are you an HR leader and keen to get involved in a TechPros.io thought leadership publication called "Adaptive HR in a Dynamic World: Navigating Diversity, Jurisdiction, and the Modern Workforce."  Find out more and register your interest: https://techprosio.foleon.com/techprosio/live-interview-briefs/hubbubhr-adaptive-hr-in-a-dynamic-world Learn more about TechPros.io https://techpros.io/ Key Takeaways: - Origin story: HubbubHR was born from challenges integrating global HR systems and recognising need to adapt to local needs. - Core philosophy: Prioritise flexibility and complement existing systems to create globally unified yet locally relevant HCM.  - Success factors: Delivering reliable data and ensuring intuitive user experience beyond just go-live date. - Vision: Continually innovating based on customer needs and global landscape rather than just following trends. - Global expansion: Exploring partnerships for growth while maintaining commitment to customer-centricity. - The future: Poised to bring transformative, adaptive solutions to organisations worldwide. For an in-depth look at HubbubHR's insights, be sure to read the highlights from our interview in the accompanying article: https://insights.techpros.io/articles/an-exclusive-with-hubbubhrs-pioneers

In this episode, I'm joined by Andy Cockburn, CEO of Mention Me, to discuss the significant role of customer advocacy in today's business landscape. With a background in strategy at Cambridge University and Bain & Company, Andy transitioned to the entrepreneurial world, co-founding Mention Me in 2013. Under his leadership, Mention Me has become a key player in leveraging customer relationships for sustainable growth. Today, Andy shares insights into the shifts in consumer behaviour and the evolution of marketing. We explore how Mention Me supports brands in these changing times, touching on the mechanics of the platform, the psychology behind consumer advocacy, and the broader implications for businesses. Find out more about Mention Me: www.MentionMe.com Connect with Andy Cockburn, CEO of Mention Me: https://www.linkedin.com/in/andy-cockburn-mentionme/ Connect with Tim Bond, Founder of TechPros.io : https://www.linkedin.com/in/tngbond/ If you're interested in the dynamics of relationships and advocacy in our modern age, TechPros.io is hosting a Thought Leadership Interviews and Roundtables series titled "Unlocking Customer Value: The Role of Relationships and Advocacy in a World of Changing Consumer Behaviour and Generative AI." Register your interest: https://techprosio.foleon.com/techprosio/live-interview-briefs/andy-cockburn-customer-value Discover more about TechPros.io: https://techpros.io/ Key Takeaways: - Origins of Mention Me: Identifying the opportunity for customer-driven advocacy and its potential impact on growth. - How Mention Me Works: Simplifying customer referrals and creating a feedback loop for consistent growth. - A Broader Perspective on Customer Value: Moving away from traditional measures and understanding the comprehensive impact of a customer. - Shifts in the Marketing Landscape: Adapting to changing consumer behaviours and the evolving nature of brand loyalty. - Tangible Impact: Real-world cases showcasing the benefits of genuine customer advocacy and its influence on brand success. - Looking Ahead: Mention Me's vision for the future and the ongoing evolution of customer advocacy in business.

Join us in this episode as we explore the innovations of cloud computing and Software as a Service (SaaS) with Mike Glock, CEO of Unifii. Mike brings a wealth of experience in management consulting, enterprise IT leadership, and entrepreneurship, offering unique insights into the transformative impact of cloud-based enterprise service management. Key Takeaways: Unifii's Origin Story: Mike discusses founding Unifii to revolutionise enterprise service management consulting using cloud and SaaS technologies. Barclays ServiceNow Insights: Lessons from Barclays' ServiceNow implementation, focusing on change management, governance, compliance, and balanced platform customisation. Unifii's Distinction: Unifii's differentiation lies in its client-focused approach, consistent delivery, and deep expertise in ServiceNow. Service Management's Evolution: A look at the future of service management platforms like ServiceNow, especially their use of AI and ML. AI in Financial Services: Mike examines the challenges of AI implementation in regulated sectors like finance, with a focus on compliance and innovation. Modernising IT Operations: Mike offers advice on updating IT and service management, emphasizing clear goals, stakeholder involvement, and expert partnership. For an in-depth look at Mike Glock's insights, be sure to read the highlights from our interview in the accompanying article: https://insights.techpros.io/articles/unifii-pioneering-cloud-and-saas-to-transform-enterprise-service-management - Find out more about https://www.unifii.co.uk/⁠ - Connect with https://www.linkedin.com/in/mike-glock-2956435/ - Connect with Tim Bond, Host & Founder of Techpros.io: https://www.linkedin.com/in/tngbond/ Don't miss the opportunity to gain deeper insights in Modernising IT Operations in our upcoming Thought Leadership Roundtables series. Stay tuned for more information and register your interest to be part of this enlightening discussion. https://techprosio.foleon.com/techpros-virtual-events/event-brief/modernising-it-operations-in-bfsi