Enterprise Thought Leadership Eps.22 | BFSI: Modernising IT Service Management - Bridging Data Quality with Generative AI Innovation
In this insightful episode of the Enterprise Thought Leadership Podcast, join your host, Tim Bond, Founder of TechPros.io, as he navigates the evolving landscape of IT service management in the banking, financial services, and insurance (BFSI) sector. Today’s focus: the critical role of data quality in the realm of generative AI innovation.
This episode is sponsored by Unifii, a renowned ServiceNow implementation partner, recently merging with a £2 billion turnover European IT consulting and services business. Mike Glock, Founder and Managing Director of Unifii, shares his valuable insights alongside colleague Jack Williamson.
Our discussion features distinguished IT service management professionals from top financial services organisations. They dissect the prerequisites for leveraging generative AI and discuss pragmatic steps for driving automation and intelligence to boost productivity and customer experience.
Episode Insights:
1. Enhancing Data Quality: Before progressing to AI applications, the fundamental step of improving data quality and consistency is crucial. Our guests discuss how this paves the way for meaningful AI integration.
2. Visibility into Business Unit Needs: Understanding unique requirements within business units is vital for tailored IT service management solutions.
3. Centralising Monitoring Tools: The panel highlights the importance of unifying monitoring tools and taxonomy across IT and business functions for better data handling.
4. Practical Steps for Quick Wins: Focusing on short-term achievements that demonstrate value can be a strategic approach in implementing AI and automation.
5. Quality Data Foundation: Establishing a solid data foundation is essential for exploring the potential of AI in automating tasks and enhancing customer experiences.
Key Strategies and Solutions:
- Emphasising the necessity of high-quality data before advancing AI usage.
- Gaining insight into the specific needs and challenges of individual business units.
- The importance of centralising tools and unifying taxonomy across functions.
- Implementing pragmatic steps for quick wins in automation and AI.
Final Perspectives:
Mike Glock of Unifii concludes the discussion by stressing the significance of focusing on relevance and business objectives in data quality and automation initiatives, and how generative AI can unlock immense possibilities once foundational aspects are addressed.
Resources & Links
Read the article capturing the main insights:
https://insights.techpros.io/articles/unifii-modernising-it-service-management-in-bfsi)
Learn more about Unifii and their expertise in transforming IT service management with advanced technological solutions. Contact them at info@unifii.co.uk for further information or visit www.unifii.co.uk/
Connect with Mike Glock, MD of ServiceNow, Unifii https://www.linkedin.com/in/mikeglock/
Connect with Tim Bond, Host & Founder, TechPros.io https://www.linkedin.com/in/tngbond/
Connect with our Guests:
- Peter Drake, LSEG https://www.linkedin.com/in/peterdrake/
- Justin Hemming, LGIM https://www.linkedin.com/in/justinhemming/
- Imogen Woodley, Finastra https://www.linkedin.com/in/imogenwoodley/
- Joanne Price, Fidelity https://www.linkedin.com/in/joanneprice/
- Jack Williamson, Unifii https://www.linkedin.com/in/jackwilliamson/
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