Web Summit's new CEO Katherine Maher discusses navigating a leadership crisis, restoring confidence, and calming partners like Amazon and Google. She shares lessons from her time at the helm of the Wikimedia Foundation and highlights the intertwining of politics and global events with business. The podcast also explores the challenges of running global consumer products, leadership styles, and strategies to engage with podcast listeners.

Scott Harrison, Founder of charity: water, reflects on the organization's rapid scale over the past five years. Topics include rebranding and partnership with Airbnb.org, providing clean water access, transparency and empowering customers, the success of Charity Water's birthday initiative, co-creation in refugee response, and strategies for encouraging reviews and sharing episodes.

Founder of Bumble dating app, Whitney Wolfe Herd, discusses how small tweaks can lead to big breakthroughs. Topics covered include empowering women through dating apps, understanding cultural differences in marketing, and reshaping behavior in dating. With cameo appearances by Steve Spohn and Marissa Mayer.

The true seed of scale is customer love, which you can’t buy, hack, or game. Sam Altman, former president of Y Combinator, scaled countless start-ups by focusing on this one idea: Finding 100 users who love you is better than 1 million who kinda like you. As CEO of OpenAI, Sam leads the creation of genuinely useful AI products. He shares timeless insights in his interview from 2018 on how to build on the love of passionate customers to create world-shifting tools.Read a transcript of this episode: https://mastersofscale.com/sam-altman-why-customer-love-is-all-you-need/Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribeSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Gary Vaynerchuk, VaynerMedia's founder and CEO, shares insights on the attention economy and V-Friends, a collectible storytelling platform. He emphasizes the need for empathy, fearless leadership, and happiness in the workplace. They also explore the concept of rapid response, practical optimism, and strategies to encourage reviews and episode sharing.

Reshma Saujani, founder of Girls Who Code, discusses how she taps into collective genius to tackle challenges and unlock opportunities. She shares her experiences building inclusive networks, the success of Girls Who Code in increasing representation of women in tech, and the impact of coding camps. The podcast also explores the importance of building diverse collaborations, overcoming resistance, and scaling with intention.

In this podcast, Joe Nocera and Bethany McLean discuss the lessons from their book 'The Big Fail' about the pandemic's impact on business leadership. They question the efficacy of lockdowns, explore the pros and cons of a market-based society, and draw parallels to the Enron scandal. They emphasize the importance of adapting to new information, making fact-based decisions, and avoiding panic. They also highlight the disparities and lessons learned from the pandemic.

Reid Hoffman sits down with Jeff Berman to explore the shifting AI landscape, Reid's collaboration with Microsoft, and his decision not to sign an open letter warning about the threat of AI. They also discuss leveraging AI for early-stage businesses, creating strategic plans, enhancing human interactions with AI, analyzing medical data, disrupting industry norms, the future of AI voices, and the importance of centering humans in AI development.

Stanford HAI's Fei-Fei Li, Inflection's Mustafa Suleyman, and Adept's David Luan discuss ethical concerns in AI, including education, human-centered development, guardrails for user safety, and shaping the future with Generation AI.

Arnaud Quemin, Director of Mercy Corps's Middle East operations, discusses the crisis in Gaza and the challenges faced by his team. They highlight the emotional experiences on the ground, the impact of the conflict on Mercy Corps' regional programs, and the importance of managing a crisis and planning for the future.