Masters of Scale

In this insightful discussion, Shellye Archambeau, former CEO of MetricStream and an influential board member at Verizon and Nordstrom, shares her experiences as a Black woman leading major corporations. She emphasizes the critical role businesses play in combating racism, advocating for accountability and transparency. Shellye highlights the necessity of diversity on corporate boards, the importance of engaging with social movements, and the need for actionable support for organizations like the Equal Justice Initiative. Her heartfelt anecdotes inspire listeners to actively participate in the fight for justice.

Eric Ries challenges the traditional business plan, advocating for an experimental approach to product development. He shares insights from his own failures and emphasizes the importance of rapid testing and measuring success through data. The podcast explores innovative practices from aviation that mirror modern entrepreneurship, underscoring the art of pivoting and iteration. Additionally, Ries discusses the Long-Term Stock Exchange and its mission to support sustainable business practices by fostering long-term investor relationships.

Mary Barra, the Chairman and CEO of General Motors, known for her impactful leadership during crises, shares insights on navigating recent challenges. She discusses GM's swift pivot to produce essential goods like masks and ventilators amidst the pandemic. Barra reflects on the profound sadness of social unrest and expresses optimism for transformation and inclusivity. The conversation highlights innovative health protocols in manufacturing and the necessity of diversity in corporate leadership, alongside a unique employee appreciation initiative called the 'Lobatical.'

Dive into the evolving landscape of post-pandemic business strategies. Discover how entrepreneurs are finding new markets and maintaining agility amid overwhelming challenges. Explore innovative initiatives like the 'Lobatical' for enhancing employee well-being. Learn from the journey of launching a plant-based restaurant and the complexities of rare disease drug development. Discussions emphasize the balance between speed and caution, turning crises into opportunities for growth and innovation.

Jonah Peretti, co-founder and CEO of BuzzFeed, shares his insights on navigating the challenges of a pandemic-impacted economy. He discusses record audience highs juxtaposed with financial struggles, stressing the need for resilience and innovative strategies. Peretti highlights BuzzFeed's focus on engaging content, the significance of supporting marginalized voices, and evolving the e-commerce experience into entertainment. He reflects on how crises can clarify purpose and the necessity of adapting to a rapidly changing media landscape.

Graduates are stepping into a world of uncertainty, much like entrepreneurs on the brink of a new venture. Emphasizing optimism and boldness, the speaker encourages adapting to change as a path to success. Building a network of smart, curious people is crucial for navigating challenges and uncovering opportunities. The discussion also delves into the power of professional relationships, which can illuminate career paths during tough times and help one pivot and thrive amid crisis.

Danny Meyer, the legendary restaurateur behind Shake Shack, discusses the seismic shifts in the restaurant world following the pandemic's impact. He reflects on the early decisions to close his establishments and the challenges of re-opening. Danny highlights innovative revenue strategies, like nationwide shipping of signature dishes, and the importance of creative lease negotiations with landlords. He emphasizes the urgency of re-employing laid-off staff and maintaining connections, alongside his commitment to reshape the future of hospitality.

Amir Rubin, CEO of One Medical and a leader in membership-based primary care, shares how his company swiftly adapted to the COVID-19 crisis. He discusses the transition to telemedicine and the implementation of respiratory care clinics. Rubin highlights the role of reliable COVID-19 testing in ensuring safety and the innovative 'Healthy Together' program for workforce management. He emphasizes the importance of a consistent mission, allowing One Medical to thrive in changing environments and improve patient engagement through technology.

Luis von Ahn, Founder and CEO of Duolingo, shares insights from his journey in revolutionizing language learning for over 300 million users. He discusses how crowdsourcing has been pivotal, aligning user passion with the company's mission. The conversation dives into the fascinating evolution of CAPTCHA technology and the transformative power of community engagement. Gamification strategies, like leaderboards, enhance user experience, while challenges in monetization reveal the delicate balance between free education and business sustainability.

Neil Blumenthal, Co-CEO of Warby Parker, shares how his company navigates uncertainty during the COVID-19 pandemic. He discusses the rapid adaptations to ensure safety in stores and factories while optimizing online services. Blumenthal highlights the surge in telehealth for eye care, and the innovative shift from their 'buy one, give one' model to providing PPE to frontline workers. Throughout, he emphasizes the importance of clear communication and employee well-being, showcasing lessons in resilience and adaptability.