Masters of Scale

Danny Meyer, the visionary founder of Shake Shack and Union Square Hospitality Group, reflects on the tough decision to lay off 80% of his staff during the pandemic. He discusses the balance between employee welfare and business survival, sharing his 'Enlightened Hospitality' approach that prioritizes compassion even in crisis. The emotional impact of these layoffs and the establishment of an Employee Relief Fund illustrate the deep care for his team. Meyer also paints a hopeful picture for the future of the hospitality industry amid ongoing challenges.

In this engaging conversation, Stephen Hawthornthwaite and Roth Martin, co-founders of Rothy's—famed for their eco-friendly footwear—discuss the power of collaboration in entrepreneurship. They share personal insights on how co-founders enhance problem-solving and foster resilience within a business. The duo reveals the challenges of scaling, from sourcing sustainable materials to navigating global production hurdles in China. Their journey underscores the importance of trust, complementary skills, and a shared vision in overcoming the trials of establishing a successful brand.

Chip Conley, founder and CEO of the Modern Elder Academy, dives into the shift toward the 'wisdom worker,' emphasizing how older generations can launch successful ventures and redefine their roles. He discusses reframing midlife from crisis to opportunity, highlighting the power of intergenerational collaboration. Conley also advocates for embracing aging as a positive force in the workplace and explains how fostering community support can enhance emotional well-being during these transitions. It's a compelling call for a new generational compact!

Join comedian Stephen Colbert, known for his sharp satire and philanthropic spirit, as he shares the unique story behind his satirical presidential run and its unexpected turn into a fundraiser for DonorsChoose. He discusses the challenges of navigating campaign contributions legally while humorously engaging the public. Colbert’s insights highlight how comedy can effectively drive charitable efforts and inspire listeners to support education, demonstrating that even small acts of generosity can make a significant impact.

Max Rhodes, co-founder and CEO of Faire, a $12 billion online wholesale marketplace, discusses how independent retailers are thriving against big-box giants. He emphasizes their adaptability and unique offerings, which allow them to engage communities better than larger competitors. Max explores how technology and data empower these stores to optimize their operations and navigate challenges, including economic fluctuations. He highlights the resilience of small businesses, showcasing their innovative strategies for lasting success in a competitive market.

Cindy Mi, founder and CEO of VIPKid, has transformed online education by harnessing the power of incentives. She discusses how adaptive strategies and understanding stakeholder dynamics are crucial for business growth. Cindy shares her journey from a tutoring school to creating a global learning platform, highlighting the impact of positive reinforcement in education. She also addresses the challenges of balancing affordability and engagement while fostering community and support among educators and students during turbulent times.

Ola Källenius, CEO of Mercedes-Benz, is steering the brand towards an all-electric future by 2030, investing €40 billion in this bold transition. He discusses the challenges of retraining a workforce and transforming traditional factories into digital hubs. Källenius emphasizes balancing luxury market demands with sustainability, navigating a changing industry landscape, and cultivating mentorship in business. His insights shine a light on the company's strategies amidst global disruptions and the importance of adapting to meet consumer expectations, especially in China.

Reid Hoffman and Bob Safian tackle the hottest business trends today, from Bob Iger's significant comeback at Disney to Twitter's ongoing struggles. They examine the impact of FTX's bankruptcy on the crypto landscape and the ethical challenges facing leaders amid economic pressures. The hosts emphasize the necessity of empathy in leadership and innovative hiring practices to foster diversity. Authenticity in business and the power of in-person connections also take center stage, along with creative strategies for overcoming bias in interviews.

Bob Iger, Executive Chairman and former CEO of Disney, shares insights from his remarkable journey in transforming Disney into a powerhouse through strategic acquisitions like Pixar and Marvel. He discusses the intricate balance required to build a sustainable global brand, emphasizing cultural integration, especially in ventures like Shanghai Disneyland. Iger explores the lessons learned from the massive acquisition of 20th Century Fox and the importance of mentorship during times of crisis, illustrating how Disney navigated challenges while maintaining its iconic identity.

Bob Iger, the former CEO of the Walt Disney Company, shares his insights on strategic acquisitions that shaped the entertainment giant. He discusses the pivotal acquisition of Pixar, which revitalized Disney's animation and helped it compete in a new era. Iger emphasizes creating a diverse ecosystem that maintains cultural integrity through mergers, including Marvel and Lucasfilm. He also reflects on the emotional complexities behind negotiating with George Lucas for Lucasfilm, honoring legacy while paving the way for new storytelling adventures.