Masters of Scale How great leaders respond in a crisis, w/Airbnb CEO Brian Chesky
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May 9, 2023 Brian Chesky, CEO of Airbnb, shares his insights on leading through crises after navigating the company’s near-collapse during the pandemic. He discusses how crises reveal true character and the importance of adaptability and authenticity. Chesky emphasizes the significance of a designer's mindset in leadership, advocating for empathy and creative solutions to societal challenges. He reflects on how personal interactions shaped Airbnb's customer-focused approach and the critical lessons learned about principled decision-making.
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Chesky's Design Background
- Brian Chesky, CEO of Airbnb, attended Rhode Island School of Design (RISD).
- He designed a children's ventilator, emphasizing empathy in design.
Design as Problem-Solving
- Design is not just about aesthetics but how something fundamentally works.
- Chesky views design as a problem-solving process requiring curiosity, holistic thinking, and simplicity.
Handcrafted Hospitality
- In Airbnb's early days, Chesky and his co-founder, Joe Gebbia, personally visited hosts, offering free professional photos.
- This allowed them to gain valuable insights into user experiences, forming the basis for 'handcrafted hospitality'.