

Triple Win Property Management
Second Nature
The Triple Win Property Management podcast by Second Nature uncovers new ways single-family property managers can create and monetize value for their company while transforming relationships with their investors, residents, and teams. Episodes feature industry professionals, global thought leaders, and the inspiring conversations that move the industry forward. Now you can join thousands of property management leaders who are tuning in and talking about leveling up together.
Episodes
Mentioned books

Jan 25, 2024 • 19min
Applying The Vivid Vision with Peter Lohmann
The previous episode of the Triple Win podcast featured Cameron Herold, creator of the Vivid Vision. In today’s episode, Peter Lohmann, CEO of RL Property Management, takes center stage to break down how he wrote and applied his Vivid Vision to grow his company.
Hear from Lohmann on how he went about actually writing a Vivid Vision, how he manages to stick to it on a daily basis, and how it has helped RL Property Management grow.
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 21 features Peter Lohmann
The Triple Win Property Management podcast is produced and distributed by Second Nature

Jan 11, 2024 • 56min
The Vivid Vision with Cameron Herold and Mark Brower
The Vivid Vision is a concept pioneered by Cameron Herold as a way to connect the vision of the entrepreneur with his or her team, and he breaks down the whole thing down in an interview with Mark Brower of Mark Brower properties on the Triple Win podcast.
Herold and Brower dive deep into how the Vivid Vision can align your employees, improve hiring hit rates, give a sense of purpose to your team, and help with the overall organization of work in your business. The former COO of 1-800-GOT-JUNK? Has immense knowledge to share about the relationships between the visionaries and the doers that make up a company. You won’t want to miss what he has to share.
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 20 features Mark Brower and Cameron Herold
The Triple Win Property Management podcast is produced and distributed by Second Nature

Dec 14, 2023 • 40min
Annual Planning Panel with Gwenn Aspen and Marc Cunningham
Are you looking for more out of your annual planning process? Many professional property management companies are in the same boat, but don’t know what questions they should be asking when it comes to improving that process.
In the newest episode of Triple Win Property Management, join industry experts Marc Cunningham and Gwenn Aspen as they dive into how to optimize your annual planning process with questions like
Who should be involved?
What questions should you be asking?
How do you organize your KPIs?
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 19 features Marc Cunningham and Gwenn Aspen
The Triple Win Property Management podcast is produced and distributed by Second Nature

Nov 30, 2023 • 1h 15min
Replay: ProfitCoach’s Operationalizing Profit: Architecting Experience with Thad Tarkington, Adam Willis, and Wolfgang Croskey
What is the 20% of what you do that creates 80% of your value?
So much of our time is focused on process and activity, but what is the right process, the right activity to be focused on that creates value and ultimately drives profit? This episode focuses on connecting day-to-day processes, value creation, and bottom-line financial performance to give you a clearer understanding of how you can operationalize profit in your property management business.
This episode originally appeared as part 2 of the Operationalizing Profit Series: Architecting Experience hosted by Daniel Craig of ProfitCoach and features Thad Tarkington, Adam Willis, and Wolfgang Croskey. To learn more about how ProfitCoach can help your PMC identify the key profit drivers in your business, visit https://www.pmprofitcoach.com/
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 18 features Daniel Craig, Thad Tarkington, Adam Willis, and Wolfgang Croskey
The Triple Win Property Management Podcast is produced and distributed by Second Nature

Nov 9, 2023 • 18min
Junk Fees Deep Dive with Thad Tarkington
Thad Tarkington, Founder and CEO of Second Nature, joins Andrew to explore junk fees in property management, discussing their impact on property managers, residents, and investors. They also touch on legislation, challenges in the industry, and the importance of collaboration in maximizing value.

Oct 24, 2023 • 42min
House of PM Horror Stories
True horror stories encountered by property management professionals, including extensive damage caused by animals, sewage backup from flushable wipes, and insurance claims involving fire and dog bites. Partnership with Pesscher for managing pest-related horror stories and the importance of quick remediation. Listeners share their wildest move-out experiences, emphasizing the unpredictable nature of property management.

Oct 12, 2023 • 56min
How To Attract & Retain Your Ideal Investor Clients with Jennifer Utz, Lauren Alleman, and Mark Brower
Join industry leaders Jennifer Utz, Lauren Alleman, and Mark Brower as they uncover the secrets of identifying investor churn and transforming it into lasting retention. Learn about effective strategies for engagement and approaches to attracting and retaining your ideal investor clients. Gain insights into the importance of being an asset manager and the value of client engagement. Discover the challenges of scaling a property management business and the balance between technology and human interaction in the industry.

Sep 13, 2023 • 55min
How To Create Processes For Property Management Success with Phil Owen and Gwenn Aspen
Phil Owen and Gwenn Aspen discuss the chaos season of summer and how property managers can improve operations during fall and winter. They emphasize the importance of predictable processes, root cause analysis, building future leaders, and creating a culture of problem-solving. The hosts also discuss accountability programs, open communication, and the tragic consequences of neglecting processes. They encourage listeners to invest in themselves and their business.

Aug 22, 2023 • 47min
Resident Benefits Package Deep Dive with Rebecca Wallace and Zena Smith
This week on the podcast we’re going deep into Second Nature’s very own Resident Benefits Package.
This workshop recording features a thorough overview of our fully-managed RBP, including feature breakdowns and steps to roll out your own custom-built RBP. We also talked with Rebecca Wallace (Oceans Managing Group) and Zena Smith (Rental Link Property Management) about their experiences rolling out RBP and the lessons learned along the way.
Want to attend a live RBP workshop? Join us on Thursday 8/24 at 2 pm Eastern. Register here: https://rbp.secondnature.com/event/rbp-workshop
Ready to talk to an RBP expert in your area? Fill out the form on our website https://rbp.secondnature.com/triplewin
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 13 features Rebecca Wallace and Zena Smith
The Triple Win Property Management Podcast is produced and distributed by Second Nature

Aug 10, 2023 • 24min
Creating Wins with Resident Experience with Janet Sprissler
Are you missing the mark when it comes to resident experience? Think the investment in time and expense just isn’t worth the outcome?
In this episode, Laura talks with Janet Sprissler from Rent805 about her recent Triple Win Award for Leadership in Resident Experience. Janet gets candid about her passion for service and building community. She gives real-world examples of resident experience initiatives she’s implemented and shares strategies for making the greatest impact without breaking the bank.
Attend our live RBP workshop! https://rbp.secondnature.com/event/rbp-workshop
Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup
Stay up to date on events and resources on our website https://rbp.secondnature.com/community
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 12 features Janet Sprissler
The Triple Win Property Management Podcast is produced and distributed by Second Nature