Triple Win Property Management

Thad Tarkington, Founder and CEO of Second Nature, joins Andrew to explore junk fees in property management, discussing their impact on property managers, residents, and investors. They also touch on legislation, challenges in the industry, and the importance of collaboration in maximizing value.

True horror stories encountered by property management professionals, including extensive damage caused by animals, sewage backup from flushable wipes, and insurance claims involving fire and dog bites. Partnership with Pesscher for managing pest-related horror stories and the importance of quick remediation. Listeners share their wildest move-out experiences, emphasizing the unpredictable nature of property management.

Join industry leaders Jennifer Utz, Lauren Alleman, and Mark Brower as they uncover the secrets of identifying investor churn and transforming it into lasting retention. Learn about effective strategies for engagement and approaches to attracting and retaining your ideal investor clients. Gain insights into the importance of being an asset manager and the value of client engagement. Discover the challenges of scaling a property management business and the balance between technology and human interaction in the industry.

Phil Owen and Gwenn Aspen discuss the chaos season of summer and how property managers can improve operations during fall and winter. They emphasize the importance of predictable processes, root cause analysis, building future leaders, and creating a culture of problem-solving. The hosts also discuss accountability programs, open communication, and the tragic consequences of neglecting processes. They encourage listeners to invest in themselves and their business.

This week on the podcast we’re going deep into Second Nature’s very own Resident Benefits Package.  This workshop recording features a thorough overview of our fully-managed RBP, including feature breakdowns and steps to roll out your own custom-built RBP. We also talked with Rebecca Wallace (Oceans Managing Group) and Zena Smith (Rental Link Property Management) about their experiences rolling out RBP and the lessons learned along the way.  Want to attend a live RBP workshop? Join us on Thursday 8/24 at 2 pm Eastern. Register here: https://rbp.secondnature.com/event/rbp-workshop Ready to talk to an RBP expert in your area? Fill out the form on our website https://rbp.secondnature.com/triplewin Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 13 features Rebecca Wallace and Zena Smith  The Triple Win Property Management Podcast is produced and distributed by Second Nature

Are you missing the mark when it comes to resident experience? Think the investment in time and expense just isn’t worth the outcome?  In this episode, Laura talks with Janet Sprissler from Rent805 about her recent Triple Win Award for Leadership in Resident Experience. Janet gets candid about her passion for service and building community. She gives real-world examples of resident experience initiatives she’s implemented and shares strategies for making the greatest impact without breaking the bank. Attend our live RBP workshop! https://rbp.secondnature.com/event/rbp-workshop Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup Stay up to date on events and resources on our website https://rbp.secondnature.com/community Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 12 features Janet Sprissler The Triple Win Property Management Podcast is produced and distributed by Second Nature

Lease management is the bedrock of effective property management. As the property management industry continues to evolve, it's crucial to adapt our approaches to lease management. In this episode, our esteemed moderator Melissa Gillispie (JWB Real Estate) talks to industry-leading panelists, Kristin Leet (One Focus Property Management), and David Galant (Pathway Properties) as they share how leasing excellence plays a pivotal role in meeting the ever-changing needs and expectations of residents and investors. They delve into the strategies they've employed to streamline lease management processes, discuss key performance indicators (KPIs) from their own experiences, and offer practical takeaways that will empower property managers to elevate their lease management practices. Whether you're a seasoned property manager or just stepping into the industry, tune in to gain valuable knowledge and unlock the secrets to lease management excellence. Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup Stay up to date on events and resources on our website https://rbp.secondnature.com/community Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 11 features Melissa Gillispie, Kristin Leet, and David Galant The Triple Win Property Management Podcast is produced and distributed by Second Nature

What is investor relationship management? How do you create a positive investor experience?  In this recording from TWLX Broker/Owner 2023, we dive deep into investor experience. Moderated by Michael Krause from Atrium Management Company, this episode brings together two esteemed guests, Chris Clothier from REI Nation and Ralph Reahard from Real Property Management Richmond Metro. Join the discussion as these industry experts shed light on the key factors that contribute to successful investor relationships and what it takes to keep those relationships growing.  Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit https://rbp.secondnature.com/blog/what-is-a-resident-benefits-package Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers Subscribe to the Triple Win Newsletter and stay in the know https://rbp.secondnature.com/community#signup Stay up to date on events and resources on our website https://rbp.secondnature.com/community Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 10 features Michael Krause, Chris Clothier, and Ralph Reahard The Triple Win Property Management Podcast is produced and distributed by Second Nature

Join us for another insightful episode from the exclusive TWLX Broker/Owner 2023 panel discussion on the transformative concept of "Who Not How." Moderated by Matthew Tringalli, CEO at BetterWho, the panel features industry experts Andrea Hardaway, a Property Management Owner & Strategist, and Kelli Segretto, Founder of K Segretto Consulting. In this episode, we delve into the power of shifting your mindset from "how" to "who" when it comes to accomplishing your goals. Learn how to effectively delegate work internally within your team and identify individuals' unique abilities or superpowers. Discover the key strategies and insights shared by our esteemed panelists, empowering you to unlock your true potential and achieve greater success. Tune in to this thought-provoking episode and explore the art of delegation, allowing you to focus on what truly matters while harnessing the strengths of those around you. Check out Andrea Hardaway’s book Property Management Freedom https://www.amazon.com/Property-Management-Freedom-Company-Yourself/dp/B09ZCYPB3V Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit rbp.secondnature.com/blog/what-is-a-resident-benefits-package Join our private Facebook group - only for professional property managers at facebook.com/groups/triplewinpropertymanagers Subscribe to the Triple Win Newsletter and stay in the know rbp.secondnature.com/community#signup Stay up to date on events and resources on our website rbp.secondnature.com/community Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 9 features Matthew Tringalli, Andrea Hardaway, and Kelli Segretto The Triple Win Property Management Podcast is produced and distributed by Second Nature

In this TWLX Broker/Owner recording, we gather a panel of property management industry leaders to discuss key trends and share bold predictions. Join Travis Bohling (Co-Founder, Home Ladder), Matthew Whitaker (CEO, Evernest), Jen Ruelens (Broker/Owner, One Focus Property Management), and Peter Lohmann (Co-founder & CEO, RL Property Management) as we explore the future of property management. We delve into trends like de-bundling and outsourcing services, operational disruptions, data-driven dashboards, and the importance of differentiation. We also discuss the institutionalization of the industry, keeping up with amenities, and the rise of new "isms." Get ready for an engaging conversation as we uncover the exciting trends and make bold predictions that will shape the property management landscape.  Got questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Want to know more about a custom, fully-managed resident benefits package but not sure where to start? Visit rbp.secondnature.com/blog/what-is-a-resident-benefits-package Join our private Facebook group - only for professional property managers at facebook.com/groups/triplewinpropertymanagers Subscribe to the Triple Win Newsletter and stay in the know rbp.secondnature.com/community#signup Stay up to date on events and resources on our website rbp.secondnature.com/community Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 8 features Travis Bohling, Matthew Whitaker, Jen Reulens, Peter Lohmann The Triple Win Property Management Podcast is produced and distributed by Second Nature