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Triple Win Property Management

Latest episodes

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9 snips
May 25, 2023 • 47min

Marketing Mastery Panel with Pablo Gonzalez, lisa wise, Chuck Hattemer

TWLX Broker/Owner 2023: Marketing Mastery Panel with Pablo Gonzalez, lisa wise, Chuck Hattemer Join us as we dive into the world of marketing mastery with our special guests from the TWLX for Broker Owners event.  Hosted by Pablo Gonzalez, the Founder/CEO of Be The Stage, this panel discussion features industry experts Lisa Wise, Owner + Founder of Flock, and Chuck Hattemer, Co-founder & CMO of Poplar Homes. Discover strategies for identifying key pain points, standing out in property management, investing in relationships, leveraging strategic partnerships, unlocking word-of-mouth marketing, implementing omnichannel strategies, and building your brand through free opportunities. Don't miss this episode packed with actionable insights to elevate your marketing game and achieve remarkable results. Got questions? Email us at triplewin@secondnature.com To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp Stay up to date on events and resources on our website https://rbp.secondnature.com/community Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Hosted by Laura Mac  Featuring Pablo Gonzalez, lisa wise, Chuck Hattemer Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran  
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May 11, 2023 • 5min

Don’t Miss TWLX: Join Top Industry Experts to Xchange Ideas and Strategies for a Better Future

We've got super short, sweet, and exciting news about the upcoming Triple Win Leadership Xchange event on May 16th where we bring Triple Win Leaders together to Xchange their best and brightest ideas.  We have top experts in the industry lined up to join us in May, and we want YOU to be there. This is your chance to engage with industry thought leaders in real-time, discuss the future of the industry and collaborate with your colleagues. And let's talk about our speaker lineup. It's absolutely incredible. We've got experts from every corner of the industry, including: Chris Clothier is the Co-Founder of REI Nation Matthew Whitaker is the CEO of Evernest lisa wise is the owner + founder of flock, a family of real estate management companies that oversee two billion dollars in property in Washington, DC Peter Lohmann Michael Krause from Atrium And many more! But at its core, TWLX is about you connecting with like-minded peers, and engaging in deep and meaningful conversations that will make a lasting impact on you personally, your business, and the future of our industry. So mark your calendar for May 16th from 1:00-4:30 PM ET. This is an event you won't want to miss. Collaborate with peers, connect with thought leaders, and gain the insights and strategies you need to take your business to the next level.  Plus, this is the first ever FREE TWLX - simply because the value is in you, the attendees. But we know time is your greatest investment.  Since 2020, TWLX is backed by a 9.5+/10 rating from 1,000+ attendees. So you can feel confident that you're investing your time wisely. Thanks for listening, and we'll see you on May 16th at the TWLX event. Register for TWLX on May 16, 2023, specifically for Broker Owners. https://rbp.secondnature.com/twlx    Got questions? Email us at triplewin@secondnature.com   To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin   Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp   Stay up to date on events and resources on our website https://rbp.secondnature.com/community   Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Hosted by Andrew Smallwood Produced by Andrew Smallwood, Laura Mac, Carol Housel Edited by Isaac Balachandran
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Apr 13, 2023 • 36min

Workshop Recording: Deep Dive Into the RBP (Resident Benefits Package)

Hey there, professional property managers! Are you tired of dealing with resident complaints and pushback? Do you want to know the secrets of maximizing profit without sacrificing resident satisfaction? Then don’t miss this episode! During this recording of last month’s RBP Workshop, Second Nature’s very own Tyler Nichols talks to Leah Schuch (Innovative Property Solutions), Jeremy Tallman (T&H Realty Services), and Megan Zellers (RMS Team RE/MAX Center) to talk about all things RBP. Listen as seasoned property managers reveal how Resident Benefit Packages can revolutionize your game. Learn about lease language and application disclosures that actually work, and get the lowdown on prioritizing new initiatives straight from the horse's mouth. So tune in and discover the power of RBP. Your team, residents, and investors will thank you for it. Want to join us for our next LIVE RBP Workshop on April 20 from 2-3 PM ET and learn from experienced Property Managers on how to successfully implement Resident Benefit Packages? Register now at https://bit.ly/3KuFVxZ To see how a Resident Benefits Package can benefit you, schedule a call at https://rbp.secondnature.com/triplewin Going to Broker/Owner in April? Register for our exclusive Broker/Owner VIP experience https://rbp.secondnature.com/broker-owner-2023 Learn more and register to win the Triple Win Property Management Awards https://rbp.secondnature.com/awards Register for TWLX 2023, just for Broker/Owners https://rbp.secondnature.com/twlx Got questions? Email us at triplewin@secondnature.com Join our private Facebook group just for professional property managers at https://bit.ly/pmlx-fb Stay up to date on events and resources at https://bit.ly/rbp-home Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Hosted by Andrew Smallwood and Laura Mac  Featuring Tyler Nichols, Leah Schuch, Jeremy Tallman, Megan Zellers Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran
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Mar 23, 2023 • 1h 1min

The Modern Property Manager Tech Stack

Get ready to turbocharge your business with the latest tech trends in Property Management. In this episode, we explore the essential ingredients for setting your business up for success with technology. Sam Eddinger of Ironclad PM interviews our expert guests Rhianna Campbell (Proper Planning LLC) and Kelli Segretto (K Segretto Consulting) as they share real-life case studies and examples of how companies have leveraged technology to achieve better business outcomes. Whether you're just starting out or looking to upgrade your existing tech stack, we delve into the practical considerations, phases, and key focus areas for selecting, implementing, and integrating the right technology into your operations. We also explore the characteristics of organizations that succeed in rolling out a technology stack, as well as those that fail to do so. Tune in for practical insights and actionable tips that can help your business thrive in the digital age. We hope you enjoy this ​​TWLX Bonus Session recording. Got questions? Email us at triplewin@secondnature.com Going to Broker/Owner in April? Register for our exclusive Broker/Owner VIP experience https://rbp.secondnature.com/broker-owner-2023 Learn more and register to win: Triple Win Property Management Awards https://rbp.secondnature.com/awards Register for TWLX 2023, just for Broker/Owners https://rbp.secondnature.com/event/twlx-for-broker-owners To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin Join our private Facebook group just for professional property managers at https://bit.ly/pmlx-fb Stay up to date on events and resources at https://bit.ly/rbp-home Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Hosted by Andrew Smallwood and Laura Mac  Featuring Sam Eddinger, Rhianna Campbell, and Kelli Segretto  Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran
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Mar 9, 2023 • 39min

Everything You Need to Know About Practical AI for Property Management with Wolfgang Croskey

What kind of impact will AI make on property management, and the industry as a whole? Are you afraid you might be left behind? Do you want to get started but think the bar is just too high?  In this episode, we further explore the practical world of AI and how it's transforming the property management industry. Laura MacMinn talks with Wolfgang Croskey (The Perfect Tenant) as he shares insights on the top 2-3 areas where PMs can implement AI right now, along with specific AI programs that are available today. We discuss how PMs can use AI well and the mistakes they should avoid when implementing AI solutions. We also explore predictions about how AI will become more useful in specific areas of the industry.  Tune in to learn how AI can help you achieve a triple win in property management. Join us on March 15, 2023, for a live event: The Modern Property Management Tech Stack  Register for TWLX on May 16, 2023, specifically for Broker Owners.   Got questions? Email us at triplewin@secondnature.com To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp Stay up to date on events and resources on our website https://rbp.secondnature.com/community Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Hosted by Laura Mac  Featuring Wolfgang Croskey Produced by Andrew Smallwood, Laura Mac, Carol Housel, and Alec Lower Edited by Isaac Balachandran
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Feb 23, 2023 • 1h

Triple Win LIVE: AI in Property Management

In this Triple Win LIVE recording we bring you a panel discussion on the current state of AI in property management. Our panel of experts, Wolfgang Croskey (The Perfect Tenant), Tom McGarry (Second Nature), and Ray Hespen (Property Meld) share their insights on how you can leverage AI to improve your property management business. Throughout this episode, you’ll learn what's working right now, what's next, and what might be tougher to implement. We also dive into real-world use cases including listings, content marketing, screening, recommendation engines, leasing, maintenance, and more.  If you're a property manager looking to stay ahead of the game and maximize your business's potential, this is the podcast for you.  Join us on March 15, 2023, for a live event: The Modern Property Management Tech Stack Register for TWLX on May 16, 2023, specifically for Broker Owners.   Got questions? Email us at triplewin@secondnature.com To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp Stay up to date on events and resources at https://bit.ly/rbp-home Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Hosted by Andrew Smallwood and Laura Mac  Featuring Wolfgang Croskey, Tom McGarry, Ray Hespen Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran
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Feb 9, 2023 • 57min

The Triple Win of Property Awareness with Phil Owen, Bess Wozniak, Brad Randall, and Joni Wolfswinkel

Have you ever uncovered something on a move-in/out that completely changed the way you do business? Do you have the proper processes in place to achieve property awareness triple wins? This recording of the final TWL of 2022 is all about property awareness and features celebrity guest host Phil Owen (OnSight PROS) as he talks with Bess Wozniak (McCreary Realty Management), Brad Randall (Welch Randall Real Estate), and Joni Wolfswinkel (Real Property Management Preferred). Listen as they share real examples of strategies and practices that create new experiences for residents, investors, and management teams. Like what you’ve heard and want more content? Sign up for our newsletter https://rbp.secondnature.com/community#signup Got questions? Email us at triplewin@secondnature.com To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp Stay up to date on events and resources at https://bit.ly/rbp-home Follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Hosted by Laura MacMinn and Phil Owen  Featuring Bess Wozniak, Brad Randall, and Joni Wolfswinkel Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran
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Dec 22, 2022 • 1h 16min

Differentiating Your SMB PMC and More With Jordan Muela

In what seems to be a crowded field, how can your Property Management company stand out in an authentic and sustainable way? In this final episode of season 2, Andrew visits Jordan Muela’s own podcast studio where he hosts the Profitable Property Management Podcast.  Today the LeadSimple CEO is on the other side of the podcast as he shares his personal insights into differentiation for SMBs, PropTech, and creating strong relationships along the way. Listen to Jordan’s podcast, The Profitable Property Management Podcast, here: https://podcasts.apple.com/us/podcast/the-profitable-property-management-podcast/id1270553459   Subscribe to Jordan’s newsletter here: https://leadsimple.ck.page/29e1e08ea4   Like what you’ve heard and want more content? Sign up for our newsletter https://rbp.secondnature.com/community#signup   Got questions? Email us at triplewin@secondnature.com   To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin   Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp   Stay up to date on events and resources at https://bit.ly/rbp-home   Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Hosted by Andrew Smallwood  Featuring Jordan Muela Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran
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Dec 8, 2022 • 42min

TWLX 2022: Culture of Customer Service Panel with Phil Owen, Melissa Prandi, DD Lee, Ian Joseph

In this final recording from TWLX 2022, Phil Owen (Onsight Pros) moderates an incredible panel with Melissa Prandi (PRANDI Property Management), DD Lee (Skyline Properties Group), and Ian Joseph (The Joseph Group) as they talk about creating a triple win culture of customer service that impacts their residents, their investors, and their teams.    Like what you’ve heard and want more content? Sign up for our newsletter https://rbp.secondnature.com/community#signup   Got questions? Email us at triplewin@secondnature.com   To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin   Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp   Stay up to date on events and resources at https://bit.ly/rbp-home   Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Hosted by Phil Owen Featuring Melissa Prandi, DD Lee, Ian Joseph Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran
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Nov 24, 2022 • 1h 28min

Triple Win LIVE: Annual Planning & Goal Setting with Julie Mullinax, Matthew Tringali, Paul Kankowski

As 2022 comes to a close, annual planning is at the top of every successful property manager’s to-do list. But do you know how to truly set goals that will lead to long-term success?  In this Triple Win LIVE recording, Andrew talks to Julie Mullinax of CRM Properties, Paul Kankowski of PURE Property Management, and Matt Tringali of BetterWho as they share their strategies and insights on how to successfully plan for the coming year and beyond. Books recommended in this episode:  What the Heck Is EOS?: A Complete Guide for Employees in Companies Running on EOS Great Leaders Make Sure Monday Morning Doesn’t Suck: How To Get, Keep & Grow Talent If You Want It Done Right, You Don't Have to Do It Yourself!: The Power of Effective Delegation Like what you’ve heard and want more content? Sign up for our newsletter https://rbp.secondnature.com/community#signup Got questions? Email us at triplewin@secondnature.com To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp Stay up to date on events and resources at https://bit.ly/rbp-home Follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Hosted by Andrew Smallwood and Laura Mac  Featuring Julie Mullinax, Paul Kankowski, and Matt Tringali  Produced by Andrew Smallwood, Laura Mac, and Carol Housel Edited by Isaac Balachandran

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