
Triple Win Property Management
The Triple Win Property Management podcast by Second Nature uncovers new ways single-family property managers can create and monetize value for their company while transforming relationships with their investors, residents, and teams. Episodes feature industry professionals, global thought leaders, and the inspiring conversations that move the industry forward. Now you can join thousands of property management leaders who are tuning in and talking about leveling up together.
Latest episodes

Oct 13, 2022 • 51min
TWLX 22: The Future of Property Management with Mike Catalano, Laura Orr, Andrew Propst
In this recording from TWLX 22, Andrew talks with an incredible expert panel - Mike Catalano, Laura Orr, and Andrew Propst - as they share their insights about the future of professional property management.
Listen as they talk about what trends they’re paying attention to RIGHT NOW, how to make an experience so good that residents don't want to leave, and what other property managers should be paying attention to.
Headed to the NARPM Annual Convention & Trade Show in Las Vegas in October? Register for the #SecondNatureVIP Experience! https://rbp.secondnature.com/vip2022
Like what you’ve heard but want more content? Sign up for our newsletter https://rbp.secondnature.com/community#signup
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources at https://bit.ly/rbp-home
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Andrew Smallwood and Laura Mac
Featuring Mike Catalano, Laura Orr, Andrew Propst
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Isaac Balachandran

Sep 22, 2022 • 48min
TWLX 22: The Future of Revenue Generating Experiences with Eric Wetherington, Deb Newell, Phil Vera
In the race to differentiate your PMC, don’t try to be the cheapest. Focus on offering the most value.
In this recording from TWLX 22, Andrew talks with Eric Wetherington, Deb Newell, and Phil Vera as they share their first-hand experience and expert advice for creating winning experiences and exponential growth.
Headed to the NARPM Annual Convention & Trade Show in Las Vegas this October? Register for the #SecondNatureVIP Experience! https://rbp.secondnature.com/vip2022
Like what you’ve heard and want more content? Sign up for our newsletter https://rbp.secondnature.com/community#signup
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources at https://bit.ly/rbp-home
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Andrew Smallwood and Laura Mac
Featuring Eric Wetherington, Deb Newell, Phil Vera
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Isaac Balachandran

Sep 8, 2022 • 42min
TWLX 22: Peter Lohmann’s exclusive interview with Dr. Benjamin Hardy
Have you ever taken time off only to come back with a longer to-do list?
Being a professional Property Manager can often feel like your attention is being pulled in a million different directions. But what if you’re actually just focusing on the wrong things?
In this TWLX 2022 recording, Peter Lohmann (CEO of RL Property Management) interviewed the world’s leading expert on the application of the Future Self science - Dr. Benjamin Hardy, organizational psychologist and author.
Dr. Hardy highlighted several concepts from his books including forcing functions, the 80-20 principle, lesser goals, constraint theory, strategic ignorance, and the 4 fundamental freedoms.
Those in attendance said this discussion was “unbelievably powerful.” We think you’ll feel the same way too. Let us know in the private Facebook group, Triple Win Property Managers!
Headed to the NARPM Annual Convention & Trade Show in Las Vegas this October? Register for the #SecondNatureVIP Experience! https://rbp.secondnature.com/vip2022
Like what you’ve heard but want more content? Sign up for our newsletter https://rbp.secondnature.com/community#signup
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources at https://bit.ly/rbp-home
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Andrew Smallwood and Laura Mac
Featuring Dr. Benjamin Hardy, Peter Lohmann
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Isaac Balachandran

Aug 25, 2022 • 54min
TWLX 22 Bonus Session: The Future of Innovative Revenue Streams and Models
Management fee compression is a growing problem felt by more and more professional property managers in the industry. But the best of the best aren’t just keeping up with the ever-changing landscape of SFR, they’re defining what the future of PM looks like.
Want to know how they’re not just surviving, but thriving?
In this TWLX bonus session recording, we're talking about the future of innovative revenue streams and models. Listen as Jessica Foster (Business Development Officer at Atrium Property Management), Todd Ortscheid (President & CEO at Revolution Rental Management), Umair Kabani (VP Business Development at Home365), and Thad Tarkington (CEO and Co-founder at Second Nature) share their insights and experience.
Headed to the NARPM Annual Convention & Trade Show in Las Vegas this October? Register for the #SecondNatureVIP Experience! https://rbp.secondnature.com/vip2022
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources at https://bit.ly/rbp-home
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Andrew Smallwood and Laura Mac
Featuring Thad Tarkington, Jessica Foster, Todd Ortscheid, Umair Kabani
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Isaac Balachandran

Aug 11, 2022 • 1h
TWLX 22 Bonus Session: How To Turn Customers into Superfans with Brittany Hodak
In this TWLX bonus session recording, we're joined by Brittany Hodak, an award-winning entrepreneur, author, and queen of customer experience. She has written hundreds of articles for Forbes, Adweek, Success, and other top publications; she has appeared on programs on NBC, CBS, ABC, and CNN; and she has worked with some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton.
Entrepreneur magazine calls her “the expert at creating loyal fans for your brand.” And she's answering YOUR property management questions!
Like this episode? Wish you could have attended it live? Then mark your calendar for August 23 + 24 for TWLX 2022! Register now! Spots are going fast.
https://rbp.secondnature.com/twlx2022
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources at https://bit.ly/rbp-home
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Andrew Smallwood and Laura Mac
Featuring Brittany Hodak
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Isaac Balachandran

Jul 21, 2022 • 23min
Why You Should Attend TWLX 2022 with Jon Berghoff and Andrew Smallwood
We invite YOU to build your future in Property Management with the future of Property Management during TWLX!
In this episode, Andrew is joined by Jon Berghoff, founder & CEO of The XCHANGE Approach, as they talk about this can’t-miss LIVE event.
LIVE! August 23 + 24 for TWLX 2022!
Register now! Spots are going fast.
https://rbp.secondnature.com/twlx2022
Learn more about Jon Berghoff and the XCHANGE approach: https://www.xchangeapproach.com
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources at https://bit.ly/rbp-home
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Andrew Smallwood and Laura Mac
Featuring Jon Berghoff
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Isaac Balachandran

Jul 14, 2022 • 59min
Triple Win Replay - Not Your Average Investor Show: What The Best Property Management Companies In America Do Differently w/ Andrew Smallwood
We hope you enjoy this replay from Not Your Average Investor Show hosted by Pablo Gonzalez and Gregg Cohen.
Subscribe here: https://podcasts.apple.com/us/podcast/not-your-average-investor-show/id1511631649
There's property managers, and there are PROFESSIONAL property managers. The difference between the two is what will make your rental property portfolio perform as it should or make you wish you never owned it.
BUT there are few people that really have a national perspective of what makes professional property managers great across the country.
That's why when we found one, we HAD to have him on the show!
Andrew Smallwood is the VP of Revenue for Second Nature, a company that is championing the resident experience by enabling the best property managers in America to create triple-win situations for their residents, investors, and themselves.
Register for Triple Win Leadership Xchange here: https://rbp.secondnature.com/twlx2022
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Pablo Gonzalez and Gregg Cohen
Featuring Andrew Smallwood and Laura Mac
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Isaac Balachandran

Jun 23, 2022 • 56min
Triple Win LIVE: Innovative “Shared Housing” with Atticus LeBlanc
Register for TWLX here: https://rbp.secondnature.com/twlx2022
What if a resident’s credit score doesn’t matter nearly as much as you think? What if you could actually increase profit by creating “shared housing”? And what if you were helping to create affordable housing in the process?
In this episode, we’re joined by Atticus Leblanc, the founder of PadSplit. Atticus has been an affordable housing advocate and investor since 2008 when he began acquiring distressed single-family homes in Southwest Atlanta. He founded PadSplit in 2017 based on the concept that shared housing in a single-family setting could provide attractive, accountable, & affordable housing without the need for public subsidy.
Listen as Atticus talks about this innovative new concept in SFR and answers your questions in this Triple Win LIVE recording.
Learn more about PadSplit here: https://www.padsplit.com/
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Andrew Smallwood and Laura Mac
Featuring Atticus LeBlanc
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Carol Housel and Isaac Balachandran

Jun 9, 2022 • 54min
Triple Win LIVE: NRHC 2022 Recap with Andrew Smallwood and Thad Tarkington
Did you miss out on the NRHC conference? In this episode, Thad and Andrew recap just as the National Rental Home Council (NRHC) conference wraps up. They share insights about what’s going on in the market, critical trends and KPIs, and discuss how to change the narrative about rising home prices. Learn why Thad feels inspired and excited by the SFR industry as they take questions from the audience.
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook group just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Andrew Smallwood and Laura Mac
Featuring Thad Tarkington
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Carol Housel and Isaac Balachandran

May 26, 2022 • 58min
Triple Win LIVE: Creating Sustainable Growth with Michael Krause
Win $10,000 cash toward a legendary team experience! Learn more and enter here: https://rbp.secondnature.com/rbpwizard
The future success of your property management company hinges on the ability to grow in a sustainable and profitable way, but how do you actually do it?
In this triple Win LIVE recording, Michael Krause about growing Atrium Management Company from 200 to 3,000+ doors. Michael shares openly and honestly about mistakes made along the way, what it really takes to build a winning team culture, how to thoughtfully differentiate by building relationships, and why it’s important to learn from other peoples’ experiences.
While he may have started out as a maintenance technician, he and his partner Adam are now focused on building a team of great leaders and team members to help Atrium Management Company become the best property management company in the state of Florida.
Got questions? Email us at triplewin@secondnature.com
To see what other professional property managers are doing in your area, schedule a call at https://rbp.secondnature.com/triplewin
Join our private Facebook just for professional property managers at https://bit.ly/3jezcLp
Stay up to date on events and resources at https://bit.ly/rbp-home
Be sure to follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Hosted by Andrew Smallwood and Laura Mac
Featuring Michael Krause
Produced by Andrew Smallwood, Laura Mac, and Carol Housel
Edited by Isaac Balachandran
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