Triple Win Property Management
How To Attract & Retain Your Ideal Investor Clients with Jennifer Utz, Lauren Alleman, and Mark Brower
Oct 12, 2023
Join industry leaders Jennifer Utz, Lauren Alleman, and Mark Brower as they uncover the secrets of identifying investor churn and transforming it into lasting retention. Learn about effective strategies for engagement and approaches to attracting and retaining your ideal investor clients. Gain insights into the importance of being an asset manager and the value of client engagement. Discover the challenges of scaling a property management business and the balance between technology and human interaction in the industry.
56:23
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Quick takeaways
- Regular and proactive communication with property owners builds trust and increases owner satisfaction.
- Setting clear expectations with investors from the beginning aligns services and goals, ensuring a successful partnership.
Deep dives
Importance of regular communication with owners
Regular and proactive communication with property owners is essential for building trust and maintaining a positive relationship. By contacting owners regularly, property managers can ensure that they are not only reaching out when there is an issue, but also providing updates, addressing concerns, and offering valuable information. This helps to establish a positive perception, create a sense of partnership, and increase owner satisfaction.
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