Thad Tarkington, Founder and CEO of Second Nature, joins Andrew to explore junk fees in property management, discussing their impact on property managers, residents, and investors. They also touch on legislation, challenges in the industry, and the importance of collaboration in maximizing value.
Junk fees can have a negative impact on property managers, residents, and investors, and it is crucial to address these charges for the benefit of all parties involved.
The property management industry should actively participate in shaping regulations and foster collaboration to drive innovation, lower costs, and ensure diverse perspectives are considered.
Deep dives
Defining Junk Fees
Junk fees are defined as fees that have no value or incentives associated with them, and are not transparently stated upfront. They are fees that consumers are required to pay without receiving any benefits in return. Some examples include fees that were not clearly disclosed as a responsibility or fees that are charged for arbitrary reasons, such as a January fee.
Regulation and Market Dynamics
The podcast explores the role of regulation in determining what a business can sell to consumers and what prices goods can be sold for. It discusses the tension between government intervention and letting the market determine value. The analogy of the airline industry is used to highlight the importance of offering different levels of products and services, allowing for choice and flexibility. It emphasizes the role of innovation in driving value and lowering costs.
Involvement and Advocacy
The podcast encourages active participation and involvement in shaping the future of the property management industry. It highlights the importance of diverse perspectives and voices in decision-making processes. It mentions the Narpam Capital Summit as an opportunity for property managers to engage with legislators and discuss industry-related issues. The podcast emphasizes the need for open conversation, collaboration, and awareness of developments that could impact the business.
In this episode, Andrew talks with Thad Tarkington, Founder and CEO of Second Nature, as they explore the concept of junk fees in property management, shedding light on how these charges can impact property managers, residents, and investors. They also discuss some legislation shortcomings and provide valuable insights into the challenges the industry faces.
Register for the next RBP Workshop: November 9, 2023, 2:00 - 3:00 PM Eastern
Learn everything you need to get started with your Resident Benefits Package. https://www.secondnature.com/events/rbp-workshop