

Triple Win Property Management
Second Nature
The Triple Win Property Management podcast by Second Nature uncovers new ways single-family property managers can create and monetize value for their company while transforming relationships with their investors, residents, and teams. Episodes feature industry professionals, global thought leaders, and the inspiring conversations that move the industry forward. Now you can join thousands of property management leaders who are tuning in and talking about leveling up together.
Episodes
Mentioned books

Jul 11, 2024 • 42min
How to Offer a Higher Quality Property Management Service
Mark Kreditor has forgotten more about the property management industry than most will ever know. He’s been active in the industry since the 90s, and over that time has developed some highly functional processes that have elevated the quality of his service.
Kreditor joins Andrew Smallwood to talk about his experience in the industry and some of the simplest ways that modern property management companies can elevate their service and stand out in an industry that faces commoditization.
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 4 Episode 13 features Mark Kreditor
The Triple Win Property Management podcast is produced and distributed by Second Nature

Jun 27, 2024 • 38min
The Secrets of Community Building and Organic Marketing in Property Management
Organic marketing is a powerful tool, but a difficult one to wield and be effective with. Building community through hosted events and an online presence is a great way to reach prospective investors that you may one day manage properties for.
Pablo Gonzalez has lots of experience doing exactly this, and he joins the show to break down how your company can leverage these disciplines as well. Listen as Andrew and Pablo covers real-life examples and the ins and outs of uses content and organic sources to grow your business.
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 4 Episode 12 features Pablo Gonzalez
The Triple Win Property Management podcast is produced and distributed by Second Nature

Jun 13, 2024 • 44min
Understanding Property Management Company Structure
From innovative fee structures to organic marketing tactics, Peter Lohmann has made a habit out of innovation and outside the box thinking as the CEO of RL Property Management.
Lohmann joins Andrew Smallwood to dish on the advantages and disadvantages of different PMC structures, how you can leverage organic channels to reach real estate investors, and his newest venture, Crane.
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 4 Episode 11 features Peter Lohmann
The Triple Win Property Management podcast is produced and distributed by Second Nature

May 23, 2024 • 30min
How to Grow your Property Management Company
What are your current growth strategies? How are you adding doors, ensuring that the doors you add are good fits, and driving client retention?
Maranda Hunnicutt of Foothills Property Management joins the show to discuss her strategies for adding doors and acquiring new clients.
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 4 Episode 10 features Maranda Hunnicutt
The Triple Win Property Management podcast is produced and distributed by Second Nature

May 9, 2024 • 37min
How to Correctly Automate Tasks in Property Management
Should you be automating more tasks as a business?
Using tech to automate processes in your PMC is not just a question of how, but also how much. Wolfgang Croskey is an expert on the topics of tech, AI, and automation, and he joins host Andrew Smallwood to break down the how, the why, and the when of tech automation in property management.
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 4 Episode 9 features Wolfgang Croskey
The Triple Win Property Management podcast is produced and distributed by Second Nature

Apr 25, 2024 • 34min
How to Hire the Right People for your Property Management Company
There may not be a more important process in your business than the hiring process. Getting the right people in the right seats is obviously critical, and it's a process that's hard to get right early on.
This week’s episode, recorded live at NARPM Broker/Owner, features Matthew Whitaker, founder of Evernest, and Shim Markette, Chief People Officer at Second Nature. Both have years upon years of experience getting the right people in the right seats. Listen as they share their expertise in order to help you skip the common hiring mistakes many companies make.
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 4 Episode 8 features Matthew Whitaker and Shim Markette
The Triple Win Property Management podcast is produced and distributed by Second Nature

Apr 11, 2024 • 9min
TWLX Preview with Hal Elrod
On December 3rd, 1999, Hal Elrod was driving home when he was hit head-on at 70 MPH by a drunk driver. He died for six minutes.
Six days later, he woke from a coma. Doctors told him he would likely never walk again. He took his first step three weeks later.
Few people have faced the adversity in life that Hal has, and his book, The Miracle Morning, details the daily personal development rituals he’s used to overcome the challenges in his life.
Don’t miss his incredibly touching personal story and how it can help you develop yourself. Register now for Triple Win Leadership Xchange: https://www.secondnature.com/events/twlx
100% of proceeds from the event go to the Pat Tillman Foundation.
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 4 Episode 7 features Hal Elrod
The Triple Win Property Management podcast is produced and distributed by Second Nature

Mar 14, 2024 • 55min
Differentiate Your PMC in 2024
In this podcast, experts discuss the importance of differentiation in property management, focusing on professionalizing the experience above self-management. They delve into strategies for achieving this, emphasizing the value of seamless processes and efficient escalation management. The podcast also highlights the creation of MELD 2.0, leveraging data automation, and the significance of preventative maintenance in property management.

Feb 22, 2024 • 59min
Beyond SMART Goals with Tony Cline
Setting goals is easy. Setting SMART goals is a little bit harder. Setting SMART goals and adhering to a process that allows you to achieve them? Well that’s something we all wish we were better at.
Tony Cline is a property management success coach and extreme distance runner. He has seen a lot of success in his life, and he attributes a lot of it to his commitment to process when chasing goals.
Join host Andrew Smallwood as he interview Cline about his process for staying on track when he sets the big goals.
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 20 features Tony Cline
The Triple Win Property Management podcast is produced and distributed by Second Nature

Feb 8, 2024 • 56min
Fit Mind, Fit Body, Fit Leader
How do you as a property manager, in the world of constant problems, find time to stay active and prioritize your mental health? The PM world can wear on your state of mind, but healthy practices can have huge downstream effects for you and, by extension, your business.
Peter Hernandez, creator of the #PMHealth Facebook group, is joined by Brad Randall and Janet Fields of Welch Randall Real Estate and Janet Fields of Oak Trust Properties to break down some proven tactics for keeping a healthy body and a healthy mind during the constant barrage that is property management.
This recording is from an interactive Triple Win LIVE event. Register for the next Triple Win LIVE to interact.
Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo
Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com
Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers
Stay up to date on events and resources on our website https://www.secondnature.com/events
Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!
Season 3 Episode 21 features Peter Hernandez, Brad Randall, and Janet Fields
The Triple Win Property Management podcast is produced and distributed by Second Nature