Triple Win Property Management

We live in a culture of convenience. When people can get lunch delivered in an hour, your groceries delivered this afternoon, and almost anything you could possibly want delivered within two days, they start to expect the same level of service everywhere. On this episode of the podcast, Dana Dunford, CEO of Hemlane, explains how residents are coming to expect more and more from their property managers, and how you can evolve your company to meet—and exceed—those expectations.   Ready to talk to an RBP expert? https://www.secondnature.com/request-demo Have questions? Email us at triplewin@secondnature.com Network with professional property managers in our private group https://facebook.com/groups/triplewinpropertymanagers Visit our events page https://www.secondnature.com/events Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!

Do you approach property management with an investor mindset? In this episode, Andrew Smallwood is joined by RentSmart CEO Justin Anderson to discuss what an investor mindset means, and how it can help you create a Triple Win with investors and residents. Justin lends his expertise in single- and multi-family rentals and leans on his experience as an investor and property manager. Listen now to learn about his unique approach to resident onboarding and how it saves countless hours for his team further down the road.

Are you just managing properties, or are you managing assets? The difference might be bigger than you think. In this episode, Andrew Smallwood is joined by industry consultant Deb Newell to tackle the complex differences between asset management and property management. Deb shares her expertise on shifting from reactive to proactive approaches, adjusting management agreements, and aligning teams to create scalable processes that benefit both property owners and residents. Tune in to hear practical advice on fostering better relationships with owners, the importance of clear expectations, and why benchmarking your business against itself, rather than others, is crucial for growth.

You'd be surprised by how many companies inefficiently employ tech.  Kelli Segretto, property management veteran and founder of K Segretto Consulting, has helped many PMCs optimize their tech stacks. She joins Andrew Smallwood to cover the intricacies of a well-managed and optimized tech stack. Don't miss her secrets to finding the tech stack sweet spot.  Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Join our private Facebook group - only for professional property managers at https://www.facebook.com/groups/triplewinpropertymanagers Stay up to date on events and resources on our website https://www.secondnature.com/events Follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 4 Episode 20 features Kelli Segretto The Triple Win Property Management podcast is produced and distributed by Second Nature

JWB Real Estate has used long-term leases to minimize vacancy for its investors. Melissa Gillispie joins the show to speak on the strategy behind it, why it’s worked for them, and how property managers can approach a shift toward longer lease terms.    Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo   Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com    Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers   Stay up to date on events and resources on our website https://www.secondnature.com/events   Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Attending NARPM National? Claim your free VIP experience https://www.secondnature.com/events/narpm-annual-vip   Season 4 Episode 19 features Melissa Gillispie    The Triple Win Property Management podcast is produced and distributed by Second Nature

Arvand Sabetian and Nick Bokaie, founders of Ziprent, have leveraged the virtual showing process among other automations to create a property management company built on efficiency.    They join Andrew to discuss how Ziprent came about, their philosophies on innovating in the PM space, and how they’ve used automations to reduce vacancy, ultimately creating a better service for their clients.    Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo   Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com    Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers   Stay up to date on events and resources on our website https://www.secondnature.com/events   Heading to NARPM National? Book your VIP experience today. It's completely free.  https://www.secondnature.com/events/narpm-annual-vip   Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Season 4 Episode 18 features Arvand Sabetian and Nick Bokaie   The Triple Win Property Management podcast is produced and distributed by Second Nature

Scaling a company is a lot harder than just getting new business. Tony Cook knows. He was instrumental in Bay Management Group’s rise to over 6,000 doors.  Cook joins Andrew Smallwood to talk about his story, his time at Bay, how they won new business, how they developed standing in new markets, and how they managed their rapid growth.  Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com  Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers Stay up to date on events and resources on our website https://www.secondnature.com/events Follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 4 Episode 17 features Tony Cook The Triple Win Property Management podcast is produced and distributed by Second Nature

What is the most common mistake made in property management today?    That’s the question we posed to five industry-leading voices. Hear from Matthew Whitaker, Pablo Gonzalez, Peter Lohmann, Maranda Hunnicutt, and Wolfgang Croskey as they share what they each believe to be the most common mistake in property management. Are you currently making one of these?   Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo   Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com    Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers   Stay up to date on events and resources on our website https://www.secondnature.com/events   Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Season 4 Episode 16 features Matthew Whitaker, Pablo Gonzalez, Maranda Hunnicutt, Peter Lohmann, and Wolfgang Croskey   The Triple Win Property Management podcast is produced and distributed by Second Nature

Few things have changed the property management industry more in the last five years than a growing proptech industry, but that industry continues to go through changes of its own.    Nate Smoyer, host of the Tech Nest Podcast, joins Andrew Smallwood to cover the state of the proptech industry, where things could be headed, and how it’s all likely to affect you as a property manager.    Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo   Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com    Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers   Stay up to date on events and resources on our website https://www.secondnature.com/events   Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Season 4 Episode 15 features Nate Smoyer   The Triple Win Property Management podcast is produced and distributed by Second Nature

What is the best advice you have ever received as a property manager?   That’s the question we posed to five industry-leading voices. Hear from Matthew Whitaker, Pablo Gonzalez, Peter Lohmann, Maranda Hunnicutt, and Wolfgang Croskey as they share the most valuable advice they ever received in their 100+ combined years of property management experience    Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo   Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com    Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers   Stay up to date on events and resources on our website https://www.secondnature.com/events   Follow the Triple Win Property Management podcast by Second Nature and never miss an episode!   Season 4 Episode 14 features Matthew Whitaker, Pablo Gonzalez, Maranda Hunnicutt, Peter Lohmann, and Wolfgang Croskey   The Triple Win Property Management podcast is produced and distributed by Second Nature