Construction Champions Podcast

Think your business has a great customer experience? Think again.In this episode, Blake Grewal, Founder of CustomerIQ, breaks down the real reason construction businesses lose sales and it’s not leads, it’s bad communication.From messy onboarding to bloated automations and unclear emails, Blake explains how simple shifts in your customer journey can unlock more reviews, more referrals, and more profit.He also shares how top contractors are scaling without spending more on ads, by turning great experiences into sales machines.What You’ll Learn:✅ Why most construction businesses are NOT customer-focused✅ How small CX changes lead to massive revenue increases✅ What to measure: reviews, referrals, retention, and re-sells✅ The myth of “set it and forget it” automation✅ The danger of top-line revenue obsession and how to fix it✅ How to create a seamless onboarding experience that drives loyaltyListen on Wreaths Across America RadioMondays at 2pm ET and Saturdays at 8pm EThttps://www.wreathsacrossamerica.org/Newsroom/WreathsAcrossAmericaRadioConnectBlakehttp://www.linkedin.com/in/blakegrewalhttps://customerfocused.substack.com/Ronhttps://www.linkedin.com/in/ron-nussbaumhttps://www.ron-nussbaum.com/BuilderComs: The Client Communication Hub for Constructionhttps://www.buildercoms.com/ Website https://www.constructionchampionspodcast.com/Episode Bloghttps://www.constructionchampionspodcast.com/post/customer-confusion-is-killing-your-business#ConstructionChampionsPodcast #BlakeGrewal #CustomerIQ #CustomerExperience #ConstructionGrowth #RonNussbaum #ServiceBusinessTips

Feeling burnt out, stuck, or like your business is growing but you’re not? This episode will hit hard, in the best way.Business coach and mental fitness expert Fyfe Barraclough joins the show to talk about what most people ignore in construction leadership: you are the bottleneck.Fyfe breaks down why burnout happens to high performers, how your personal patterns sabotage your business, and what it really takes to lead yourself so you can lead your team.From understanding mindset archetypes to building mental fitness, this episode is packed with insights you won’t hear anywhere else.What You’ll Learn:✅ Why your strengths might also be your greatest weaknesses✅ How burnout creeps in, even when business is “good”✅ The patterns that sabotage your leadership and growth✅ How to move from survival to sustainable success✅ The difference between chasing success and building fulfillment✅ How to redefine success and freedom, on your termsListen on Wreaths Across America RadioMondays at 2pm ET and Saturdays at 8pm EThttps://www.wreathsacrossamerica.org/Newsroom/WreathsAcrossAmericaRadioConnectFyfehttps://www.linkedin.com/in/fyfe-barraclough/https://www.instagram.com/fyfe.barraclough/https://www.youtube.com/@UCwpYYhNfVNjA_CqqdO-ftZQ Ronhttps://www.linkedin.com/in/ron-nussbaumhttps://www.ron-nussbaum.com/https://www.youtube.com/@UCnRvfWL3s3eFHw2M2bmPyCg BuilderComs: The Client Communication Hub for Constructionhttps://www.buildercoms.com/ https://www.youtube.com/@UCHGOVd0oYkabLVbbtfVfhmw Website https://www.constructionchampionspodcast.com/Episode Bloghttps://www.constructionchampionspodcast.com/post/you%E2%80%99re-the-bottleneck-fyfe-barraclough-on-fixing-the-real-problem-you#FyfeBarraclough #ConstructionMindset #ConstructionLeadership #RonNussbaum #ConstructionChampionsPodcast #BuilderBurnout #leadyourselffirst

The construction industry is changing fast, AI, mixed-use communities, jobsite tech, and storytelling all matter now.In this episode, Joe Brady, commercial real estate expert and author of Workshop, shares how builders can embrace change, adopt smart tech, and lead with clarity in today’s fast-moving world.From managing billion-dollar retail footprints to revitalizing urban spaces, Joe brings a high-level perspective that every contractor needs to hear. If you want to stay relevant and profitable, you need this conversation.What You’ll Learn:✅ Why reliability and trust are the keys to being a real Construction Champion✅ What separates great contractors from the rest (and it’s not price)✅ How better communication and storytelling can elevate your business✅ What AI and smart glasses mean for the modern jobsite✅ How to build lasting relationships in commercial and residential workListen on Wreaths Across America RadioMondays at 2pm ET and Saturdays at 8pm EThttps://www.wreathsacrossamerica.org/Newsroom/WreathsAcrossAmericaRadioConnectJoehttps://www.joebrady.ai/https://www.linkedin.com/in/joebrady03/Ronhttps://www.linkedin.com/in/ron-nussbaumhttps://www.ron-nussbaum.com/BuilderComs: The Client Communication Hub for Constructionhttps://www.buildercoms.com/ Website https://www.constructionchampionspodcast.com/Episode Bloghttps://www.constructionchampionspodcast.com/post/adapting-or-extinct-the-future-of-construction-with-joe-brady#ConstructionChampionsPodcast #JoeBrady #CommercialConstruction #JobsiteTechnology #ConstructionLeadership #RonNussbaum #BuildBetter

If you want to lead better, sell more, and grow a strong construction business, it all starts with communication.In this episode, Mick Hawes, founder of Builders Business Black Belt, delivers a true masterclass on what separates the best builders from the rest. From mindset rituals and emotional control, to building real trust and creating unforgettable customer experiences, Mick shows why mastering communication is the single biggest lever for builders who want to grow.He also shares how he went from coaching athletes to coaching builders and why it all came down to a coin flip.What You’ll Learn✅ Why communication is the most profitable skill in construction✅ How to manage emotions and respond—not react—on the jobsite✅ The “Deliver Plus” mindset that transforms customer experience✅ The real secret to client loyalty and team buy-in✅ Why personal rituals can shift your whole business trajectory✅ How a coin toss led Mick to transform builders’ businessesConnectMickhttps://www.buildersbusinessblackbelt.com.auhttps://www.linkedin.com/in/mickhawes/Ronhttps://www.linkedin.com/in/ron-nussbaumhttps://www.ron-nussbaum.com/BuilderComs: The Client Communication Hub for Constructionhttps://www.buildercoms.com/ Website https://www.constructionchampionspodcast.com/Episode Bloghttps://www.constructionchampionspodcast.com/post/the-most-underrated-skill-in-construction-communicationConstructionChampionsPodcast #MickHawes #BuildersBusinessBlackBelt #ConstructionMindset #CommunicationSkills #RonNussbaum #ConstructionLeadership #ConstructionPodcast

Jack Nix started in construction when he was tricked into pouring concrete and never looked back. Now he’s a respected leader, reshaping the construction industry by building bridges, both literal and figurative.In this episode, Jack shares:His journey from the field to building 9-figure companiesWhy mentorship and mindset matter more than methodsHow construction leaders can stop living in the pastThe two words that will make or break your businessWhy it’s time to combine heart and hard workIf you’ve ever wondered how to lead a business, build people, and evolve construction, this is it.Jackhttps://www.linkedin.com/in/jack-nix-309658147/Ronhttps://www.linkedin.com/in/ron-nussbaumhttps://www.ron-nussbaum.com/BuilderComs: The Client Communication Hub for Constructionhttps://www.buildercoms.com/ Website https://www.buildercoms.com/constructionchampionspodcastEpisode Bloghttps://www.buildercoms.com/post/from-ironworker-to-industry-leader-lessons-from-jack-nix-on-building-what-matters#JackNix #ConstructionLeadership #BuildUSA #RonNussbaum #ConstructionChampions #BlueCollarSuccess #ConstructionPodcast

Subscribe Today!Want to win more construction jobs from the government? In this episode, I sit down with Samuel Smith, founder of Quality Government Solutions, to break down how small construction businesses can land big federal contracts.Episode Blog!https://www.buildercoms.com/post/how-to-break-into-government-construction-work-with-samuel-smithWe talk about:The difference between a prime and subcontractorHow to build the right relationshipsWhy RFIs are your secret weaponThe myths about getting paid on timeHow to get started even if you're a one-man crewIf you’re thinking about getting into federal construction projects, this episode is a must-watch.Learn more at: https://www.qgovsolutions.comContact Sam: ssmith@QgovSolutions.comRonhttps://www.linkedin.com/in/ron-nussbaumhttps://www.ron-nussbaum.com/BuilderComs: The Client Communication Hub for Constructionhttps://www.buildercoms.com/ Website https://www.buildercoms.com/constructionchampionspodcast#ConstructionChampions #ConstructionBusiness #FederalContracts #GovCon #SubcontractorSuccess #ContractorGrowth #SmallBusinessWins

Subscribe Today!Most builders don’t know their numbers and it’s costing them everything.In this hard-hitting episode, Russ Stephens, Co-Founder of the Association of Professional Builders (APB), returns to the Construction Champions Podcast to break down why mindset, margins, and fixed costs are the make-or-break difference between building a business and slowly going broke.Russ exposes the biggest myths in construction pricing and explains how to go from barely surviving to running a predictable, profitable building company using data, clarity, and smarter financial planning.What You’ll Learn:✅ Why 95% of builders don’t understand true profitability✅ The mindset shift that creates real growth✅ How to calculate fixed costs & job pricing the RIGHT way✅ Why builders must target a 10% net profit minimum✅ The #1 number your accountant probably isn’t telling you (Work in Progress!)✅ How APB’s “Pricing for Profit” calculator protects builders from losing jobs to bad mathConnectRussAssociation of Professional Builders Annual Report FREE Pre-Order! https://link.msgsndr.com/email-tracking/232d1370d5f?contactId={{contact.id}}&utm_source=email&utm_medium=email%20markeRonhttps://www.linkedin.com/in/ron-nussbaumhttps://www.ron-nussbaum.com/BuilderComs communication software and systems to grow your business!https://www.buildercoms.com/ Tranzlation AI is the real-time voice and text translation platform built for the trades, eliminating language barriers on jobsites so crews can work faster, safer, and smarter.https://www.tranzlationai.com/Website https://www.buildercoms.com/constructionchampionspodcast#ConstructionChampionsPodcast #RussStephens #APB #KnowYourNumbers #ConstructionProfit #BuilderMindset #RonNussbaum #ConstructionBusinessSuccess

Subscribe Today!Most delays and cost overruns in construction come down to one thing: materials not showing up on time or at the right price.In this powerful episode, Janna Colucci, Co-Founder of Bundle, reveals how contractors can finally eliminate the chaos of procurement, speed up purchasing, and leverage group buying power to slash material costs.Whether you’re a custom builder, remodeler, or scaling team, this episode is your playbook to fix the broken way you buy materials and take back control over your jobsites and budgets.What You’ll Learn:✅ How to permanently solve jobsite material delays✅ Why procurement is quietly killing profits—and how to fix it✅ How to use Bundle to gain big builder buying power even as a smaller contractor✅ Why AI and automation are essential for construction businesses in 2025✅ How to build smarter material workflows without 6-month software rolloutsConnectJannahttps://bundle.buildjanna@bundle.buildhttps://www.linkedin.com/in/jwc2021/Ronhttps://www.linkedin.com/in/ron-nussbaumhttps://www.ron-nussbaum.com/BuilderComs builds custom communication software and systems that work for your construction business, not against ithttps://www.buildercoms.com/ Want a CRM that is built for the construction industry https://www.build12.com/constructionchampions?am_id=ron625 Leave your new homeowners with the resources they need https://gethometrack.com/ Website https://www.buildercoms.com/constructionchampionspodcast#ConstructionChampionsPodcast #JannaColucci #BundleBuild #ProcurementSolutions #ConstructionTech #RonNussbaum #ConstructionEfficiency #MaterialManagement

Subscribe Today!Is your business buried in admin work, quotes, emails, or social media that you don’t have time for?In this episode of the Construction Champions Podcast, Karen Walshe, founder of Go Recruit, shares how construction companies are scaling up and reclaiming their time by leveraging offshore staffing done the RIGHT way with structure, support, and results.From administrative assistants to BIM experts and architects, Karen breaks down how outsourcing can be cost-effective, scalable, and built for contractors, not just tech companies. If you’ve ever asked, “How do I find the right help?” this episode is your answer.What You’ll Learn:✅ Why most offshore staffing fails—and how to avoid the traps✅ How to find specialized help in admin, design, accounting & more✅ Why communication and onboarding matter more than you think✅ The secret to scaling without sacrificing quality✅ How construction companies are building dream teams for 70% lessConnectKarenhttps://gorecruit.io/Ronhttps://www.linkedin.com/in/ron-nussbaumhttps://www.ron-nussbaum.com/BuilderComs builds custom communication software and systems that work for your construction business, not against ithttps://www.buildercoms.com/ Want a CRM that is built for the construction industry https://www.build12.com/constructionchampions?am_id=ron625 Leave your new homeowners with the resources they need https://gethometrack.com/ Website https://www.buildercoms.com/constructionchampionspodcast#ConstructionChampionsPodcast #KarenWalshe #GoRecruit #ConstructionStaffing #OffshoreSupport #ScalingConstruction #RonNussbaum #ConstructionAdminHelpKaren Walshe, Go Recruit, offshore staffing for construction, contractor admin help, construction outsourcing, BIM outsourcing, architect outsourcing, admin assistant for builders, Ron Nussbaum, construction champions podcast, home builder support, scaling construction business, virtual assistants for contractors, construction industry

Subscribe Today!What if you could eliminate miscommunication, slash jobsite visits, and protect your business—all with a single tap?In this episode of the Construction Champions Podcast, James Hatfield, founder of LiveSwitch and a former contractor turned tech innovator, shares how his team is bringing instant video communication, documentation, and site visibility to the construction industry—no apps, no downloads, just results.If you’ve ever been burned by miscommunication, delays, or callbacks—this tech will change how you run your business.What You’ll Learn:✅ Why customer experience and communication define today’s champions✅ How instant video can protect your crew and your bottom line✅ The power of "instant replay" in construction with cloud-based video✅ Why you don’t need extra apps or wearables—just your phone✅ The future of remote project management, AI, and decentralization in construction✅ How to get faster bids and better leads with remote video toolsConnectJameshttps://www.liveswitch.com/ → Click “Book a Demo” and request Jameshttps://www.linkedin.com/in/james-hatfield/Ronhttps://www.linkedin.com/in/ron-nussbaumhttps://www.ron-nussbaum.com/BuilderComs builds custom communication software and systems that work for your construction business, not against ithttps://www.buildercoms.com/ Want a CRM that is built for the construction industry https://www.build12.com/constructionchampions?am_id=ron625 Leave your new homeowners with the resources they need https://gethometrack.com/ Website https://www.buildercoms.com/constructionchampionspodcast#ConstructionChampionsPodcast #JamesHatfield #ConstructionTech #VideoDocumentation #RemoteConstructionManagement #RonNussbaum #LiveSwitchconstruction tech, James Hatfield, LiveSwitch, remote construction tools, video for contractors, field documentation, project management tools, jobsite video tools, construction communication, next gen construction, contractor growth, Ron Nussbaum, construction champions podcast, instant replay construction, customer transparency