Coaching for Leaders

Sheila Heen, a Harvard Law School lecturer and co-author of bestsellers like *Difficult Conversations*, shares her expertise on receiving feedback. She dives into the emotional challenges we face and introduces a six-step framework to enhance feedback reception. Heen emphasizes understanding our tendencies, sorting feedback types, and engaging actively with critiques. Through her insights, listeners learn to separate the 'who' from the 'what' in feedback, fostering personal growth and strengthening relationships.

Andrew Stenhouse, Dean of Graduate and Professional Studies at Vanguard University, specializes in organizational psychology and has experience as a care pastor. He discusses the pervasive nature of loss in the workplace and its emotional impacts: fear, anger, and sadness. Stenhouse emphasizes that leaders should neither impose a timeline on grief nor shy away from facilitating conversations about loss. He advocates for creating stability and safe spaces, helping teams navigate their feelings, and viewing loss as an opportunity for growth.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Mishal in Saudia Arabia: How do you increase self-confidence as a new leader? Phil in the UK: What advice would you give to someone who hasn’t had the opportunity to lead people in an organization? Dave reference Coaching for Leaders episode #94: What To Do When Managing Without Authority Another article that might be helpful is 8 Ways To Influence Without Authority John: How can I build time into my day for the long-term goals? Jenn: How do you cope with a difficult coworker when your boss doesn’t want to acknowledge the problem? Dave referenced Coaching for Leaders episode #64: Eight Ways To Get Results By Managing Up Just for fun, we mentioned our Sonos PLAY:3 station* in this response Lisa shared a comment.  Lisa referenced Coaching for Leaders episode #117: The Seven Steps You Follow To Delegate Work Dave mentioned his video: How To Get Podcasts on Your iPhone for Free Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Eric Ruckle It’s not about me, but about the project. Book recommendation: The Startup of You by Reid Hoffman* Book recommendation: So Good They Can’t Ignore You by Cal Newport* What’s one attitude change you can make that will help you work with multiple bosses? Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Susan Gerke: GO Team Resources This model originates with Bruce Tuckman in the 1960’s Forming Storming Norming Performing Susan and I discuss the issues at each stage above and the actions that both team members and leaders can take in order to maximize team performance. There are several options when conflict emerges: Reform the team Do good Feel good Deal with the conflict There are also several ways that change itself can happen to a team: Leadership changes Membership changes Changes to the purpose and goals of the team Resources The I in Team* by Susan Gerke Go Team by Susan Gerke and David Hutchens What’s one action you will take to be more proactive with your team’s development? Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Susan Gerke: GO Team Resources Teams are different and unique Purpose Structure Stage of Development Membership Leadership When you are trying to figure out how to lead a team, 2 models can be very helpful. Types of Teams Interdependence degree of cooperation and coordination Number of meetings Content of meetings Goals —team vs. individual Reward team vs. individual Expertise Training plan Resources The I in Team* by Susan Gerke Go Team* by Susan Gerke and David Hutchens Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

John Dickson: Spokane County, Washington Here's a link to the Lean Fighter article John mentioned about some of the work he contributed to at Boeing John mentioned the learning organization that was articulated by Peter Senge. This model was made popular in Senge's book The Fifth Discipline*, which is a must-read for leaders and also appears on my Top 10 books for leaders list. “The servant-leader is servant first. It begins with the natural feeling that one wants to serve, and serve first. The conscious choice brings one to aspire to lead.” -Robert Greenleaf “Enthusiasm is the little recognized secret of success.” -Dale Carnegie A recent article from the Spokesman-Review on the new utility bill payment system that John spoke of on the show. What’s one shift you could make that would make you more like a servant leader? Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Douglas Conant, former CEO of Campbell Soup and author of the bestselling book TouchPoints, shares valuable insights on leadership. He emphasizes the importance of daily interruptions as opportunities for connection and how to leverage these moments to enhance team dynamics. Conant discusses his experience overcoming setbacks and the significance of building relationships. He also highlights the impact of handwritten notes on fostering appreciation and the balance between empathy and high performance in leadership, urging a 'how can I help?' approach.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Jordan I am a young manager (mid-20’s). My job requires training large amounts of staff on software and technology. Many of the staff are twice my age, and tend to ignore me when giving trainings. I’m, not sure if this is because of my age, or because I have only been with the organization for 5 years, and many of  them have been here for 20+. Or perhaps it is because of the subject matter of the trainings? Do you have any suggestions on how to get through to them? Is it content or credibility? Seven Principles for Leading People Older Than You [episode #59] Seek out people who are giving you objections and find out how to best serve them. Dave mentioned How To Win Friends And Influence People* Lynda.com* is a good solution for learning popular software online at your pace Adobe Captivate is a good option for creating your own simulations Screenflow for the Mac is great for screencasting Camtasia is another option 2nd Question from Jordan Do you have any suggestions on conferences one can go to, to expand skills on leadership and coaching? Bonni says a conference is a place to build a network, generate new ideas, and learn about new products Dale Carnegie Training provides a great resource for changing behavior, which is a great way to get better and leadership and coaching Question from Kris I am a manager in a large company and managing a global transformation programme. I am at a cross roads and my development plan includes getting more training on the following: (a) Leadership of global teams (physical and virtual) and (b) Strategic planning and organizational development (how does one define and develop a global organization, roles, numbers of people, strategy, governance, teams, processes, etc) to implement a global transformation programme. Do you have recommendations on books, education or coaches for my further development? Good to Great* by Jim Collins Execution* by Larry Bossidy and Ram Charan The Fifth Discipline* by Peter Senge Coaches: Bill Bliss, Tom Henschel, Pam Fox Rollin but find someone who’s done what you’ve done and what they’re reading Question from Suzie Audio comment If you are a nurse or know one, check out OneLoveforNurses.com Jane Hart publishes the Top 100 Tools for Learning Poll Everywhere is used by Bonni in her classroom Question from Andres In a world of free online courses and MOOCS (Massive Open Online Course); what type of course would you be willing to pay for? What type of content/delivery would definitely be worth spending your (not your employer’s) money on? Bonni mentioned attending a class from Linda Krall on creativity Dave spoke about Michael Hyatt’s class of 5 Days To Your Best Year Ever Question from Elmer How do you make training accessible to the newest employee while bringing something to the table for the most experienced manager? I usually try to leave the conversation open for the subject matter experts in the room to share their knowledge (within reason and on topic) so there is a feeling of collaboration and not speaking down to them in those situations. Creating a course that is comprehensive is difficult. Dave suggests segmenting the training, if possible. How can you get the subject matter experts engaged in a leadership capacity in the classroom? Use a problem-based or case study approach. This engages the more knowledgable people in the room. 2nd Question from Elmer One of our bosses/stake holders wants us to make our classes archivea...

Discover the secret to happiness through a transformative shift in mindset. Learn how rephrasing daily tasks from 'have to' into 'get to' can enhance your appreciation for life. With engaging stories and personal anecdotes, explore the significance of interpersonal relationships in leadership. Delve into the bittersweet balance of family commitments and the joys of spontaneity. Gain insights on professional growth from valuable training experiences that inspire new ideas and enrich your perspective.