

136: How To Create Connections in The Smallest of Moments, with Douglas Conant
Apr 14, 2014
Douglas Conant, former CEO of Campbell Soup and author of the bestselling book TouchPoints, shares valuable insights on leadership. He emphasizes the importance of daily interruptions as opportunities for connection and how to leverage these moments to enhance team dynamics. Conant discusses his experience overcoming setbacks and the significance of building relationships. He also highlights the impact of handwritten notes on fostering appreciation and the balance between empathy and high performance in leadership, urging a 'how can I help?' approach.
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1984 Firing
- In 1984, Douglas Conant was fired from Parker Brothers Toys and Games, leaving him feeling disconnected from the corporate world.
- This experience prompted him to build a strong network and realize the importance of external connections.
Interruptions as Opportunities
- Instead of minimizing interruptions, view them as opportunities for leadership touchpoints.
- Touchpoints allow you to stay connected, address issues, and keep the organization on track.
Touchpoint Approach
- Approach touchpoints with a "how can I help" mentality and actively listen.
- Frame the issue, help advance the agenda, and follow up.