Balancing Empathy and Performance in Leadership

Douglas Conant: TouchPoints Founder, Conant Leadership (Facebook) (Twitter) Former CEO, Campbell Soup and President of Nabisco Author with Mette Norgaard of the New York Time Bestseller TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments* “The More I Learn About the Outside World, The More Effective I Am With The Inside World.” -Doug Conant Doug's TouchPoint framework Ask first, “How can I help?” 1. Listen intently to what’s said and not said 2. Frame the issue so you understand the context in which the person is looking for your help 3. Help them advance the agenda Ask at the end, “How did it go?” Doug mentioned the book Talent is Overrarted by Geoff Colvin* Check out these two articles from Doug Turn Your Next Interruption Into An Opportunity What Losing My Job Taught Me About Leading Doug's book is TouchPoints:Creating Powerful Leadership Connections in the Smallest of Moments* Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.