Redefining Interruptions in Leadership

Douglas Conant: TouchPoints

• Founder, Conant Leadership (Facebook) (Twitter)
• Former CEO, Campbell Soup and President of Nabisco
• Author with Mette Norgaard of the New York Time Bestseller TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments*

“The More I Learn About the Outside World, The More Effective I Am With The Inside World.” -Doug Conant

Doug’s TouchPoint framework

• Ask first, “How can I help?”
• 1. Listen intently to what’s said and not said
• 2. Frame the issue so you understand the context in which the person is looking for your help
• 3. Help them advance the agenda
• Ask at the end, “How did it go?”

Doug mentioned the book Talent is Overrarted by Geoff Colvin*

Check out these two articles from Doug

• Turn Your Next Interruption Into An Opportunity
• What Losing My Job Taught Me About Leading

Doug’s book is TouchPoints:Creating Powerful Leadership Connections in the Smallest of Moments*

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