TouchPoints
Book • 2011
TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments by Douglas Conant and Mette Norgaard emphasizes the importance of turning daily interactions into opportunities for leadership growth.
The book highlights how these touchpoints can improve employee engagement, drive growth, and foster better customer relationships.
It provides practical strategies for leaders to maximize these moments effectively.
The book highlights how these touchpoints can improve employee engagement, drive growth, and foster better customer relationships.
It provides practical strategies for leaders to maximize these moments effectively.
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Dave Stachowiak
136: How To Create Connections in The Smallest of Moments, with Douglas Conant
