
Social Pros Podcast
Presented by Convince & Convert, Social Pros is one of the longest-running marketing podcasts in existence! Focused on the nexus of social media and other marketing disciplines, we bring you interviews and commentary from companies including Google, Reddit, Uber, Oracle, and many more to understand how social media impacts brand marketing, content marketing, reputation management, public relations, paid media, and much more.
After more than a decade, Social Pros is still the one podcast that brings listeners inside the minds of marketing leaders making real impact. Join us as we dive behind-the-scenes and share actionable marketing strategies that you can immediately implement.
🎙 Listen to our episodes on our website—socialpros.com—or on your favorite audio platform.
Latest episodes

Jan 5, 2024 • 44min
That’s the Thing about... Jay Acunzo
If there’s one message social pros should live by, it’s to trust ourselves. Find out why as Jay Acunzo, Host of Unthinkable and Co-Founder of Creative Kitchen, returns to Social Pros. Full Episode Details When it comes to social, it’s not always easy to trust your instincts. But the most authentic content that resonates with the most people comes when social pros believe in themselves. Jay Acunzo, Host of Unthinkable and Co-Founder of Creative Kitchen, tells us why as he kicks off 2024 with a bang. We’ve all felt the weight of bosses’ expectations, brand guidelines, and our own insecurities, but it’s time we flexed our creative muscles and felt empowered to share innovative ideas. As Jay explains, audiences love marketing that feels human, and trusting your instincts allows you to share raw insights that no-one else can. He explains why trying new things, telling engaging and unique stories, and making the content you really want to make is the key to success on social. In This Episode: 2:01 - What Jay has done since his last appearance 4:43 - Why authenticity is a priority on social 9:55 - The first towards creating authentic stories 13:26 - The power of trying new things 18:05 - Can Jay’s model apply to everyone? 19:17 - Why AI is your intern, not your rival 27:44 - Jay’s take on perfection 29:22 - Aligning with your boss and keeping your creativity 40:32 - The final two Resources Grab your free Social Media Audit Bundle Visit Jay’s website Listen to Jay’s podcast Read to Jay’s newsletter Connect with Jay on LinkedIn Follow Jay on Twitter/X Follow Jay on Instagram Visit SocialPros.com for more insights from your favorite social media marketers.

Dec 29, 2023 • 36min
Why Brands Need to Think Like a Creator
Social media is bursting full of all sorts of creator content. But what lessons can social media marketers take from influencers? We ask Eric Gray, founder of Maverick Content Studio, on Social Pros. Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week: ICUC Full Episode Details When you believe in the power of engagement and connection, there are tremendous opportunities for success on social. That’s why Maverick Content Studio Founder Eric Gray says it’s time marketers learn valuable lessons from creators and start making simpler, more compelling content. Creator-style content is not only easy to make, but unlike some content that brings in big numbers chased by CEOs, it fosters a deeper audience connection. Eric shares how entrepreneurs are creating simple yet effective videos and tells us why social pros should fight their fears and showcase their personalities. And here’s some more good news… you can start today. Eric says action beats perfection. If you have a phone and a ring light, you’re good to go! In This Episode: 2:33 - What Eric has been doing since leaving Universal Parks & Resorts 4:12 - Eric’s take on current events in social 8:16 - Why social first is a good marketing tactic 15:33 - Creating compelling content has never been easier 16:34 - Should you test ideas with influencers? 18:33 - The best practices brands should leverage from creators 22:02 - Why action beats perfection on social 26:12 - Eric’s impact on social at Universal Parks & Resorts 29:50 - Discussing Radical Content 32:14 - Eric’s Final Two Resources Schedule a consultation with ICUC Grab your free Social Media Audit Bundle Connect with Eric on LinkedIn Follow Eric on Twitter/X Visit the Maverick Content Studio website Find out more about Radical Content Eric’s Previous Appearance: How Universal Parks & Resorts Creates In-Park Social Moments (2022) Visit SocialPros.com for more insights from your favorite social media marketers.

Dec 22, 2023 • 48min
Social Pros Unfiltered: Seasonal Campaigns, Fandoms, and the Trend to Watch in 2024
Join us for another deep dive into social media’s burning questions as we welcome Sammy Lent and Zach Fitch to the latest edition of Social Pros Unfiltered. Hear their insights on fandom, why Gen-Z’s pulling back from social, and their top predictions for 2024. Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week: ICUC Full Episode Details In 2024, Amazon will become the next big social media platform, brands will return to in-person community building and fans will become our greatest influencers. Now, you may be wondering how we can predict the future. We can’t! But the closest we can do is ask our Social Pros Unfiltered guests, Sammy Lent and Zach Fitch, for their biggest predictions ahead of 2024. Zach shares why he forecasts a rise in Amazon influencers (and how it could even create a little beef with TikTok), while Sammy explains why brands will start to leverage fandom to tell authentic stories to their audiences. Sammy and Zach also discuss how brands should approach seasonal content, how managers can deal with Gen-Z stepping back from social, and why LinkedIn’s ‘Open to Work’ badge isn’t such a red flag after all. In This Episode: 2:18 - What percentage of Gen-Z is on social media? 3:17 - Why are Gen-Z pulling back from social? 11:30 - Should brands do seasonal content campaigns? 21:00 - What brands can learn from fandom culture 32:51 - Should you add the ‘Open to Work’ badge to your LinkedIn profile? 40:09 - Sammy, Zach, and Gia’s predictions for 2024 Resources Schedule a consultation with ICUC Grab your free Social Media Audit Bundle Connect with Leanna on LinkedIn Connect with Gia on LinkedIn Connect with Sammy on LinkedIn Follow Sammy on Instagram Connect with Zach on LinkedIn Follow Zach on TikTok Visit SocialPros.com for more insights from your favorite social media marketers.

Dec 15, 2023 • 38min
Notion's Community-Driven Approach for Social Success
Have you heard of Notion? You’ve probably already been asked that question… and there’s a good chance that it’s already your “second brain.” Like all great products, it’s the community and the users who make it, so we sat down with Notion’s Head of Influencer Marketing, Lexie Barnhorn, to hear all about it. Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week: ICUC Full Episode Details Deemed by many users as their “second brain,” Notion is the go-to place for people to jot down thoughts, ideas, collaborate on business ideas, and create templates for organizing your entire life. If you’ve not already tried it out, this episode with Notion’s Head of Influencer Marketing, Lexie Barnhorn, may just convince you… Lexie gives us a window into why everyone’s talking about Notion. It doesn’t matter whether you’re following productivity influencers or your favorite D&D DM, the beauty of Notion is you can make it whatever you want. Influencers are at the heart of Notion’s growth and popularity because as Lexie says, they can talk about use cases in their own relatable brand voices. We hear about Notion’s approach to evergreen influencer content, why trying too hard on TikTok is the wrong approach, how to make your social content more relatable, plus much more! In This Episode: 1:47 - An introduction to Notion 3:09 - Lexie gives an overview of Notion’s influencer marketing strategy 6:01 - How Notion utilizes unconventional use cases 8:33 - Lexie’s strategy for reaching new communities 10:43 - How Notion balances marketing use cases with product marketing 15:06 - Lexie explains how she acts as an influencer for Notion 18:48 - How Notion maintains brand continuity across platforms 22:14 - The universal truths Lexie has learned while working at Notion 25:40 - How Notion speaks with its community about future developments 27:15 - Notion’s approach to influencer sourcing 32:01 - The final two questions Resources Schedule a consultation with ICUC Grab your free Social Media Audit Bundle Follow Lexie on Twitter Connect with Lexie on LinkedIn Visit SocialPros.com for more insights from your favorite social media marketers.

Dec 8, 2023 • 34min
Orangetheory’s Approach to Building A Strong Community on Social
Orangetheory Fitness's approach to building a strong community on social media, utilizing strategies like social listening, user-generated content, and community integration on platforms like Reddit and Facebook. The podcast delves into maintaining brand authenticity, balancing national and local presence, and predicting future trends in social media management.

Dec 1, 2023 • 36min
Mastering Employer Branding Through Storytelling
Sharing the personal stories behind your brand can empower your employees, build audience connection and attract future talent. But where do you start? Hear top tips from Jonathan Hatch, Talent Brand Program Manager at Zoom, on Social Pros. Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week: ICUC Full Episode Details Sharing the personal stories behind your brand can empower your employees, build audience connection, and attract future talent. But how can social pros reap these benefits by creating employee-led content in authentic, non-exploitative ways? Jonathan says it’s all about adding fun to the equation. Getting to know the person behind the work can make for compelling content and also encourage more employees to want to share their stories. On this episode, Jonathan explains how employee branding can appeal to potential new hires by igniting curiosity and giving the audience a glimpse behind the curtain. Plus, he highlights the top platforms for employee branding and discusses how sharing stories can enhance wider company culture. In This Episode: 2:31 - Jonathan discusses his career 4:19 - How storytelling plays into employee branding and storytelling 7:14 - Is LinkedIn the hub for storytelling? 9:29 - Getting employees excited about being a voice for your brand 12:56 - Balancing individuality and brand goals 17:54 - Why we’re in the most transparent era of LinkedIn 19:50 - Managing cultures and subcultures in the brand 25:16 - Why team culture is “your life” when you’re at work 32:09 - Jonathan’s Final Two Resources Schedule a consultation with ICUC Grab your free Social Media Audit Bundle Connect with Jonathan on LinkedIn Follow Jonathan on Twitter/X Visit SocialPros.com for more insights from your favorite social media marketers.

Nov 24, 2023 • 47min
Social Pros Unfiltered: Brand Mistakes with Influencers, Trend Hopping, and Cancel-Culture
We welcome Anthony Yepez and Mariya Spektor onto our second episode of Social Pros Unfiltered to discuss the hottest topics on social. Hear their thoughts on working with influencers, jumping on trends, and how social pros should respond to cancel culture. Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! ICUC Full Episode Details Trend-hopping is super common on social, but is jumping on trending content the best way to provide value to your audience? Anthony and Mariya share how it can bring in the big numbers chased by management, but often fails to drive meaningful engagement and resonate with your community. Also in this episode, Mariya tells us why we should think of influencers as “advocates for our brand” and choose wisely when we work with creators. Plus, Anthony shares why social media managers should be the “eyes and ears for your brand on social” and explains how they can build strong relationships with marketing departments to craft the content that will help you reach your business goals. In This Episode: 3:23 - What mistakes brands are making when working with creators 9:35 - Why should brands not hop on trends? 17:03 - Balancing authentic trend-hopping with regular content 18:42 - The impact of going viral in your own community 25:16 - How should brands respond to cancel culture? 34:06 - What is a social media manager? And what does the role mean? Resources Schedule a consultation with ICUC Grab your free Social Media Audit Bundle Connect with Leanna on LinkedIn Connect with Gia on LinkedIn Connect with Anthony on LinkedIn Connect with Mariya on LinkedIn Visit SocialPros.com for more insights from your favorite social media marketers.

Nov 17, 2023 • 38min
Creating Harmony in Creative Work with Joél Leon from New York Times Advertising
Joél Leon, Creative Director, T Brand Studio at New York Times Advertising, hits us with some mic drop moments in this episode of Social Pros. He explores how to build more harmony into the creative process and lead your team to success. Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week: ICUC Full Episode Details If you want your creative team to hit it out of the park, then you’ve got to foster a healthy environment for them. Joél Leon, the Creative Director, T Brand Studio at New York Times Advertising, believes there needs to be more “harmony” within the creative process. And part of that is by building a healthy environment for your team. In this episode of Social Pros, we hear Joél’s take on what it means to be a great creative director and why the environment that you set up for your team is key to helping them create their best work. We hear how Joél approaches creative projects and why his role is all about trusting people to do their work and creating safe spaces for them to flourish creatively. He explores how he defines success, some of his favorite campaigns to work on, and why we need to be genuine and practice what we preach when joining conversations about social issues. In This Episode: 1:51 - Joél explains his role within T Brand Studio 5:40 - How Joél’s team works alongside the newsroom and editorial teams 7:10 - Joél shares some details of campaigns his team has worked on 8:16 - How Joél leads his team to deliver the very best content 12:12 - Joél’s methods for managing expectations and working with brands 15:20 - How leaders can create a healthy work environment 17:20 - How to protect the interests of your team while keeping clients happy 20:20 - Joél shares some of his favorite campaigns to work on 23:56 - How Joél prefers to think about failure and success 27:14 - Finding a harmony between creativity and social issues 31:05 - Why listening is the most active form of communication 32:11 - Joél announces his publishing deal and upcoming book 33:29 - Joél’s top tip for those wanting to become a social pro Resources Schedule a consultation with ICUC Grab your free Social Media Audit Bundle Connect with Joél on LinkedIn Follow Joél on Instagram Visit SocialPros.com for more insights from your favorite social media marketers.

Nov 10, 2023 • 52min
600 Episodes of Social Pros!
It’s our 600th episode! What better way to celebrate than by inviting former hosts Jay Baer and Adam Brown, and previous guest Allison Day, Senior Manager, Social Media at Reddit, on the show to share insights on the biggest platforms, the greatest changes in social and so much more. Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week: ICUC Full Episode Details When we published episode one of Social Pros, we had no idea we would reach 600. It’s a milestone few podcasts get to celebrate! That’s why we invited past co-hosts Jay and Adam back on the show to roll back the years. Together with Reddit’s Senior Manager, Social Media, Allison Day, they discuss the many changes that social has seen over the years. Jay, Adam and Allison reveal what they love about TikTok, Instagram Reels, LinkedIn, and Twitter/X, share the biggest changes they’ve witnessed on each platform and tell us what they would do if they were starting out as budding social pros today. In This Episode: 5:45 - Thoughts on X, LinkedIn, and short-form video platforms 21:39 - Why TikTok could become the standard on social 24:41 - The biggest changes in social over the past ten years 27:16 - Gaining trust from leaders 30:05 - Why social media was about social, now it’s about media 35:56 - What our social pros would do if they were starting out today 38:52 - Why Jay Baer would start making YouTube content 43:18 - Jay, Adam, and Allison answer the final two Resources Schedule a consultation with ICUC Grab your free Social Media Audit Bundle Connect with Jay Baer on LinkedIn Connect with Adam Brown on LinkedIn Connect with Allison Day on LinkedIn Visit SocialPros.com for more insights from your favorite social media marketers.

Nov 3, 2023 • 36min
Being Socially Bold with Gabe Gomez at Edelman
Being bold on social media isn’t always the easiest thing to do. What if you get it wrong…? No one wants to go viral for all the wrong reasons, but in this week’s episode, Gabriel Gomez, Account Supervisor, Social, Community, and Influencer, Gen Z Lab Ambassador at Edelman, shares some food for thought on being socially bold. Huge thanks to our amazing sponsors for helping us make this happen. Please support them; we couldn't do it without their help! This week: ICUC Full Episode Details Many social pros are apprehensive to try new things on social media. There’s a fear of audience reception, and if you’re managing social for various clients, you need to take their thoughts on board as well. Gabriel Gomez, Account Supervisor, Social, Community, and Influencer | Gen Z Lab Ambassador at Edelman, joins this episode of Social Pros to share his blueprint for being socially bold. In this episode, we hear Gabriel’s methods for keeping tabs on social trends, how he talks to clients about trying new things, and some examples of bold and inventive campaigns he’s worked on in the past (#cancelpizza anyone?) He explains why we need to test and learn by trying new things but also engage in social listening to watch audience reception (both good and bad). We also hear about Gabriel’s meme-based strategy for LinkedIn and why he thinks micro-influencers can bring more credibility in their content. In This Episode: 2:42 – Gabriel breaks down the clients and campaigns he works with 4:12 – The benefits of working on the agency side of social media 4:56 – How Gabriel keeps tabs of different trends 9:07 – How he talks to clients about trends 11:32 – Gabriel takes us through a fun Beyonce-themed Dolby campaign he worked on 13:34 – How the #cancelpizza campaign made a dry campaign more fun 16:05 – How Gabriel followed the conversations around #cancelpizza 19:45 – Why micro influencers tend to bring more credibility 21:48 – How brands should decide which influencers to work with 23:41 – Gabriel’s relatable approach to LinkedIn 27:13 – Gabriel’s advice for LinkedIn 29:02 – How the Gen Z Edelman lab came about 31:44 – Gabriel’s top tip for becoming a social pro Resources Schedule a consultation with ICUC Grab your free Social Media Audit Bundle Visit SocialPros.com for more insights from your favorite social media marketers.