Business Transformation Pitch with The CX Goalkeeper
Gregorio Uglioni
Digital & Business Transformation | Customer Experience | Leadership | Innovation
This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results.
Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers.
Discover how today's leaders are accelerating transformation, leading with purpose, driving innovation, enabling human-centered growth, and creating lasting value across customer, employee, and operational dimensions.
Smart insights. Bold ideas. Real impact.
Your weekly pitch for a smarter way to lead and grow.
This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results.
Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers.
Discover how today's leaders are accelerating transformation, leading with purpose, driving innovation, enabling human-centered growth, and creating lasting value across customer, employee, and operational dimensions.
Smart insights. Bold ideas. Real impact.
Your weekly pitch for a smarter way to lead and grow.
Episodes
Mentioned books
Jul 3, 2023 • 40min
Building Engaging Communities with Nate Brown
The CX Goalkeeper had the great opportunity to interview Nate Brown LinkedIn Headline: Senior Director of CX at Arise, Co-Founder of CX Accelerator Building Engaging Communities with Nate Brown Highlights: 00:00 Game Start 01:26 Nate's Introduction 03:52 Nate's Values 05:42 CX accelerator 09:02 Here for real 10:54 Biggest Learnings 14:03 The role of communities 17:31 The role of communities in relation to CX 24:55 Nurturing communities 29:52 Strengthening 33:38 The Future 36:03 Book suggestion 37:55 Golden Nugget and much more Nate's Contact Details: https://www.linkedin.com/in/cxaccelerator/ https://www.cxaccelerator.com/ https://twitter.com/CXAccelerator https://www.arise.com/ ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership
Jun 26, 2023 • 30min
Mastering Multichannel Engagement with Uku Tomikas, CEO Messente
The CX Goalkeeper had the great opportunity to interview Uku Tomikas LinkedIn Headline: Delivering reliable and secure business messaging while fighting fraud! Hit me up and let's talk #businessmessaging #SMS #Viber #RCS #Whatsapp Highlights: 00:00 Game Start 00:28 Uku's Introduction 04:29 Uku's Value 06:27 Messente's Value Prop 09:20 Messaging Platforms 11:27 The Messente Platform 15:41 Engagement Rate 21:12 Case Study 24:44 CEO Key Learnings 26:43 Book Suggestion 27:41 Contact Details 28:53 Golden Nuggets and much more Uku's Contact Details: https://www.linkedin.com/in/ukutomikas/ https://messente.com/ ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership
Jun 19, 2023 • 34min
Mastering Design Thinking: Igniting Innovation and Supercharging Transformation with Michael Lewrick
The CX Goalkeeper had the great opportunity to interview Michael Lewrick LinkedIn Headline: Bestselling Author | Speaker | Senior Advisor | Trainer Highlights: 00:00 Game Start 01:16 Michael's Introduction 02:19 Michael's Values 03:23 His passion for design thinking 05:13 Why 4 books? 08:00 Defining Design Thinking 11:50 Exploiting the power of Design Thinking 13:27 Leveraging Design Thinking in private life 16:17 Design Thinking Toolkit 18:55 Design thinking for business growth 21:07 A real example 23:32 Design thinking and innovation metrics 27:11 AI to measure innovation 29:10 The Future 30:14 Book Suggestion 31:28 Contact Details 31:51 Golden Nugget and much more Michael's Contact Details:https://www.linkedin.com/in/michael-lewrick/link to the design thinking book brandstore: https://amzn.to/3Wd8ztc ABOUT ME:https://www.cxgoalkeeper.com SUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership
Jun 12, 2023 • 39min
Unlocking the Future of CX: A Deep Dive into Global State Research with Melanie Mingas
The CX Goalkeeper had the great opportunity to interview Melanie Mingas LinkedIn Headline: Editor-in-chief, CX Network, IQPC Digital Highlights: 00:00 Game Start 00:34 Melanie's introduction 01:51 Melanie's Values 03:01 The Evolution of CX 05:57 Digital CX 12:39 Data 17:40 Conversational AI 21:06 Automation 23:30 Sustainability 27:16 The Impact on CX Professionals 31:29 The Future 33:46 Book Suggestion 35:43 Contact Details 36:09 Golden Nugget and much more Melanie's Contact Details: Melanie.Mingas@iqpc.com https://www.linkedin.com/in/melanie-mingas-8351b817/ https://www.linkedin.com/company/cx-network/ https://twitter.com/CX_Network https://www.instagram.com/cx.network/
Jun 5, 2023 • 34min
Transforming BPO: Adapting to New Markets and Cultures at Callzilla with Neal Topf
The CX Goalkeeper had the great opportunity to interview Neal Topf LinkedIn Headline: Customer Experience | Contact Center / Customer Care | Podcast Highlights: 00:00 Game Start 00:49 Neal's introduction 02:00 Neal's values 04:23 Operations Transformation 09:44 cohesive and high performing teams 12:19 Speed, satisfaction and resolution 15:34 Prioritising CX 17:47 Innovation 21:03 Continuous Improvement 22:23 Leadership learnings 28:49 The Future 30:51 Book Suggestion 31:41 Contact Details 32:49 Golden Nugget and much more Neal's Contact Details: https://www.linkedin.com/in/nealtopfcustomerexperience/ https://www.callzilla.cx/
May 29, 2023 • 38min
Unleashing Creativity and Innovation: Exploring the Power of Lego Serious Play with Sirte Pihlaja
In this podcast, the guest Sirte Pihlaja, CEO and CX expert, discusses the power of Lego Serious Play and its role in unleashing creativity and innovation in business. They also talk about the future of customer experience, the launch of a CX management benchmarking tool, and the importance of tapping into our innate creativity.
May 22, 2023 • 30min
Driving Business Success: The Importance of Employee Experience with Neha Dutta
The CX Goalkeeper had the great opportunity to interview Neha Dutta LinkedIn Headline: Award Winning Transformation Executive I Digital Client Success I Customer Experience I CHIEF Member Highlights: 00:00 Game Start 00:35 Neha's Introduction 02:09 Neha's Values 04:19 Employee Experience 05:49 Key Components 09:18 Employee enablement 11:47 Keeping employees engaged 15:40 Best Practices 18:20 Generations Integration 20:52 Artificial Intelligence for employees 24:42 The Future 26.05 Book Suggestion 28:01 Contact Details 28:33 Neha's Golden Nugget and much more https://www.cxgoalkeeeper.com/NehaDutta Neha's Contact Details: https://www.linkedin.com/in/neha-dutta-5303a18/ ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership
May 15, 2023 • 36min
Cracking the Code to B2B Customer Experience with Shaun McAndrew
The CX Goalkeeper had the great opportunity to interview Shaun McAndrew LinkedIn Headline: Highlights: 00:00 Game Start 00:34 Shaun's Introduction 02:50 Shaun's Value 03:51 B2B satisfaction shocking satisfaction scores 06:49 Customer Centricity in B2B 09:04 Service Design 12:44 Customer Needs 16:11 Streamlining Processes 20:05 Enhancing Service Quality 22:38 Creating an offering journey 24:46 Best Practices 26:43 Breaking Silos 29:45 Learnings 31:36 The Future 32:49 Book Suggestion 33:57 Contact Details 34:15 Golden Nugget and much more Shaun's Contact Details: shaun at theservicedesigngroup.com https://www.linkedin.com/in/shaunmcandrew/ ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership
May 8, 2023 • 40min
Discussing Empathy in Action with Dr. Natalie Petouhoff
The CX Goalkeeper had the great opportunity to interview Dr. Natalie Petouhoff LinkedIn Headline: WSJ Best Selling Author, Speaker, Board Member, Expert In Residence, Strategist in AI, CX and EX Highlights: 00:00 Game Start 00:58 Natalie's introduction and values 04:17 Definition of Empathy 08:28 Empathy in Action equation 14:07 5th Industrial Revolution 18:26 Customers and Employees are not on the balance sheet 21:27 Applying Empathy In Action 23:52 Getting a Common Understanding 29:08 Where to start 31:20 Measuring progress 34:42 The Future Question 36:51 Contact Details 37:59 Natalie's Golden Nugget and much more on https://www.cxgoalkeeper.com/NataliePetouhoff Natalie's book - Empathy In Action - is available on Amazon https://www.amazon.com/gp/product/1646870433/ Natalie's Contact Details: https://www.drnatalienews.com/ https://www.linkedin.com/in/drnataliepetouhoff/ ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership
May 1, 2023 • 25min
The Rise Of The Frontline Worker with Cristian Grossmann - CEO Beekeeper
The CX Goalkeeper had the great opportunity to interview Cristian Grossmann LinkedIn Headline: CEO at Beekeeper || 👷🏽♂️The Frontline Success System👷🏻♀️ Highlights: 00:00 Game Start 00:57 Cris Grossmann's introduction 01:23 Cris Grossmann's values 02:21 Beekeeper 03:45 The Frontline workers 05:37 Their role in society 06:43 The needs of Frontline workers 08:46 The hotel story 12:44 Digitalization and Frontline workers 14:46 An engagement tool 16:58 The frontline experience 20:38 The Future 21:50 Book Suggestion 22:47 Contact details and much more on https://www.cxgoalkeeper.com/CristianGrossmann ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership
