Transforming BPO: Adapting to New Markets and Cultures at Callzilla with Neal Topf

The CX Goalkeeper had the great opportunity to interview Neal Topf

LinkedIn Headline: Customer Experience | Contact Center / Customer Care | Podcast

Highlights:

00:00 Game Start

00:49 Neal’s introduction

02:00 Neal’s values

04:23 Operations Transformation

09:44 cohesive and high performing teams

12:19 Speed, satisfaction and resolution

15:34 Prioritising CX

17:47 Innovation

21:03 Continuous Improvement

22:23 Leadership learnings

28:49 The Future

30:51 Book Suggestion

31:41 Contact Details

32:49 Golden Nugget

and much more

Neal's Contact Details:

https://www.linkedin.com/in/nealtopfcustomerexperience/

https://www.callzilla.cx/