Business Transformation Pitch with The CX Goalkeeper

The CX Goalkeeper had the great opportunity to interview Hrushi KulkarniLinkedIn Headline: XM Scientist | ex-CXPA Regional Council Member | CXAD (Dip) | Certified CX Practitioner | Storyteller | Speaker | Trainer | MBAHighlights:00:00 Game Start00:35 Hrushi's introduction02:23 Hrushi's values03:12 Why is ROI important?05:09 How to quantify ROI?09:30 It's not always about money12:21 Proving the importance of CX13:16 Communicating the value16:04 Collaboration19:28 How to get the "GO"24:14 The future26:11 Book Suggestion27:21 Contact Details27:57 Hrushi Golden Nuggetand much more on https://www.cxgoalkeeper.com/HrushiKulkarniABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #returnoninvestment #transformation

The CX Goalkeeper had the great opportunity to interview Lee HoughtonLinkedIn Headline: Empowering Senior Leaders To Improve Their Business Performance And People Engagement!! | Transitioning Change Teams From Just Surviving To Thriving | Host Of Business Problems Solved Podcast!Highlights:00:00 Game Start00:36 Lee's introduction01:29 Lee's Values04:40 Agility09:24 Leveraging Agility16:33 Learning18:01 Downside of Agility23:51 The starting point27:06 Giving the best31:23 The Future34:04 Book Suggestion35:19 Contact Details36:11 Golden Nugget and much more on https://www.cxgoalkeeper.com/LeeHoughtonABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Bill Price and David Jaffe Bill's LinkedIn Headline: President, Driva Solutions; Co-Founder, LimeBridge; Chair, Global Operations Council; Advisor, CustomerThink. David's LinkedIn Headline: Consulting Director and Partner in Limebridge Australia Co-author of The Best Service Is No Service Highlights: 00:00 Game Start 00:25 Introductions 02:34 Bill's and David's values 07:00 Friction 09:04 No Service The Best Service 11:51 Interactions 15:06 The Value Irritant Matrix 20:01 Customer ecstasy 23:30 Measurements 28:11 Personalization 31:22 Cultural Aspects 35:31 The Future of CX 38:35 Books' suggestion 40:21 Contact Details 41:06 Golden Nuggets and much more https://www.cxgoalkeeper.com/BillPrice-DavidJaffe ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Naeem Arif LinkedIn Headline: “Customer Experience” 🏆 Business strategies that deliver an amazing #CX #Retail #Hospitality #BusinessCoach #Mastermind #MWIT22 @UnitedCarpets Highlights: 00:00 Game Start 00:38 Naeem's introduction 04:03 Naeem's values 04:44 Agility in projects 06:52 Best practices 10:01 Leveraging agility 12:35 Downsides of agility 15:19 Where to start with agility 16:54 How to leverage agility 21:30 Different perspectives on the same topic 22:40 Working for a purpose 23:12 The future question 24:08 Book suggestion 25:11 Naeem's Golden Nugget and much more ... https://www.cxgoalkeeper.com/NaeemArif2 ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Olga Potaptseva LinkedIn Headline: Agile CX Solutions| Top 25 CX Influencer | CX Consultant | Founder of CXpanda 🐼 | CX mentor | Best-selling author and Speaker Highlights: 00:00 Game Start 00:37 Olga's introduction 05:42 Olga's values 07:32 Definition of agility 08:43 Agility and CX 11:04 Leveraging Agility 16:25 Prioritizing 19:38 Olga's Agile Framework 20:29 First steps in agility 22:22 Agility Benefits 22:49 CX Panda 25:10 Joining CX Panda 26:10 Supporting CX Panda 26:53 Need content 28:48 Why Panda? :) 30:18 The Future of CX 31:19 Book Suggestion 32:35 Contact Details 32:54 Golden Nugget and much more on: https://www.cxgoalkeeper.com/OlgaPotaptseva ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Sergio Rossini LinkedIn Headline: Sales, Marketing & CX Director presso Sagres ® Highlights: 00:00 Game Start 00:36 Sergio's Introduction 02:59 Sergio's Value 04:18 The playing field of CX professionals 09:08 Executive Support - HowTo! 14:41 Getting Things Done on a strategic level 23:06 Listening To Customers and Their Emotions 31:22 The Future of CX 33:53 Book Suggestion 34:27 Contact Details 34:41 Golden Nugget and much more on https://www.cxgoalkeeper.com/SergioRossini ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Mark Slatin LinkedIn Headline: Empowering mid-size financial service leaders to turn indifferent customers into loyal fans Highlights: 00:00 Game Start 00:36 Mark's introduction 02:47 Mark's values 04:34 The global CX field 07:17 The biggest challenges that CX leaders are facing 09:37 Cultural Change 12:50 Support from the Top Mgmt 15:40 Employee Engagement 19:13 Breaking Silos 22:33 Meeting in a box 30:28 The future of CX 35:06 Book Suggestion 36:06 Contact Details 36:45 Mark's Golden Nugget and much more on https://www.cxgoalkeeper.com/MarkSlatin ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Steven Van Belleghem LinkedIn Headline: Customer Experience Enthusiast! Global keynote speaker - bestselling author - Entrepreneur Highlights: 00:00 Game Start 00:45 Steven's Introduction 03:23 Steven's Value 05:18 What what is your definition of the metaverse? 08:30 Web3 and the Metaverse 13:04 Steven's experiences in the metaverse 15:00 Steven's worst experience in the metaverse 16:43 What are possible use cases in the metaverse in the short term? 20:32 What are the biggest threats now in the metaverse? 23:11 Some people spend a lot of time there 24:50 The impact of the Metaverse on CX 26:34 How is the metaverse impacting our lives on 2030? 30:05 Book suggestion 30:44 Contact Details 31:11 Golden Nugget and much more on www.cxogoalkeeper.com/Metaverse3 ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Anna Noakes Schulze LinkedIn Headline: Head of Community Experience @TheNTWK | Keynote Speaker | Bestselling CX Author | Top CX Influencer for 2022 Highlights: 00:00 Game Start 00:45 Anna's Introduction 2:00 Anna's Value 02:27 The Definition of the Metaverse 05:13 Web3 and Metaverse 7:59 Is the Metaverse still empty? 12:10 Use Cases in the Metaverse 22:26 How does CX need to adapt in the metaverse? 33:32 what should companies do to move into this world? 37:07 How is the metaverse impacting our life in 2030? 40:30 Book suggestion 43:30 Contact Details 44:27 Golden Nugget and much more on www.cxgoalkeeper.com/Metaverse2 ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership

The CX Goalkeeper had the great opportunity to interview Pasquale Borriello LinkedIn Headline: CEO Arkage 🚀 Nüborn + W-mind + Acquisition Team 🧠 Italian CXPA Network 🎙 Engage.it Money.it #IlBernoccolo Andrea Ciulu LinkedIn Headline: 🔶Head of Creative Strategy @ Arkage Highlights: 00:00 Game Start 01:06 Pasquale Borriello & Andrea's Introduction and Values 04:48 The definition of Metaverse 07:30 What we should expect from the Metaverse 14:17 The Metaverse Use Cases 19:04 What to do in future in the Metaverse 24:43 Web3, Metaverse and decentralization 28:59 The Metaverse in 10 years from now... 32:05 Book suggestion 34:44 Contact Details 36:13 Golden Nuggets and much more on https://www.cxgoalkeeper.com/Arkage ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership