Unlocking the Future of CX: A Deep Dive into Global State Research with Melanie Mingas

The CX Goalkeeper had the great opportunity to interview Melanie Mingas

LinkedIn Headline: Editor-in-chief, CX Network, IQPC Digital

Highlights:

00:00 Game Start

00:34 Melanie's introduction

01:51 Melanie's Values

03:01 The Evolution of CX

05:57 Digital CX

12:39 Data

17:40 Conversational AI

21:06 Automation

23:30 Sustainability

27:16 The Impact on CX Professionals

31:29 The Future

33:46 Book Suggestion

35:43 Contact Details

36:09 Golden Nugget

and much more

Melanie's Contact Details:

Melanie.Mingas@iqpc.com

https://www.linkedin.com/in/melanie-mingas-8351b817/

https://www.linkedin.com/company/cx-network/

https://twitter.com/CX_Network

https://www.instagram.com/cx.network/