
OPERATORS
In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Latest episodes

34 snips
May 14, 2025 • 1h 37min
E113: £500M Exit. Behind The Curtain With Petfolk Founder Mike Wystrach.
Mike Wystrach, a multi-consumer founder and VC, shares his inspiring journey from founding Freshly to launching Petfolk, a veterinary clinic chain. He discusses the challenges of navigating the current e-commerce climate and stresses the importance of operational efficiency and disciplined capital deployment. The conversation dives into his experience with strategic partnerships, particularly with Nestle, and explores the transformative role of AI in consumer businesses. Wystrach also reflects on the duality of building wealth and finding true happiness in entrepreneurship.

25 snips
May 7, 2025 • 1h 48min
E112: How US Trade Policy Could Shape The Future Of Our Brands
The discussion dives into the complexities of global trade and modern ERP systems, highlighting their role in navigating supply chain disruptions. Entrepreneurs share emotional stories about exiting businesses and the financial strategies needed for stability. The hosts explore the intricacies of U.S.-China relations, emphasizing the need for clear trade policies and the challenges faced by manufacturers. Insights on adapting to market volatility reveal opportunities for innovation, making it clear that navigating these dynamics is essential for future success.

32 snips
May 5, 2025 • 48min
E111: Borrelli and Panzer Talk Tariffs.
Join Stephen Borrelli, a seasoned e-commerce business owner, as he explores the current economic climate and the pressing implications of tariffs on small businesses. He shares firsthand insights from his recent trip to China, discussing challenges in manufacturing and the evolution of quality. Borrelli highlights the urgency for businesses to adapt to rising import costs and the formidable industrial power of China. Plus, discover negotiation strategies for building long-term partnerships and the optimism needed to navigate future challenges.

58 snips
Apr 30, 2025 • 1h 18min
E110: Good Businesses Are Bought, Not Sold.
In this episode, the hosts discuss various challenges and strategies in the e-commerce landscape, focusing on economic factors such as tariffs, consumer sentiment, and advertising strategies. They explore the importance of inventory management, the impact of competition on margins, and the role of AI in enhancing business operations. Additionally, they delve into customer insights, sustainability in product design, and the intricacies of business acquisitions, emphasizing the need for problem-solving and timing in achieving success. The Operators are later joined by Freddy Ward, Co-Founder of Wild, who discusses the journey of his company, focusing on sustainability, market expansion, and the challenges of navigating the DTC landscape. He emphasizes the importance of taking risks, pragmatic valuations, and building strategic relationships for successful acquisitions. 00:00 Introduction03:08 Navigating Economic Challenges and Tariffs06:01 Consumer Sentiment and Spending Trends12:09 Inventory Management and Demand Planning15:03 The Impact of Competition on Margins18:14 The Role of AI in Business Operations23:59 Sustainability in Product Design29:49 Building a Sustainable Brand39:02 Embracing Sustainability and Market Expansion42:45 Navigating the DTC Landscape and Omnichannel Strategy46:34 Building Strategic Relationships for Acquisition51:57 Understanding Market Dynamics and Transaction Sizes55:19 Team Growth and Company Culture01:01:39 Leveraging European Market Insights01:05:30 The Role of SMS in Revenue Growth01:07:29 Restructuring for Success in a Challenging Market01:10:24 Consumer Behavior and Product DesignOperators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-2tdfu426r-TepSHJP~evAyDfR29U2qUwPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands. Northbeam.https://www.northbeam.io/Postscript.https://postscript.io/Richpanel.https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdescSaras.https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_moreSubscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperatorsSubscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS Sign up to the 9 Operators newsletter here: https://9operators.com/

82 snips
Apr 23, 2025 • 1h 36min
E109: Will Sold 100 Million Protein Bars
In this discussion with Will Nitze, founder of IQ Bar, listeners learn about his remarkable journey from software to the health food industry. He shares the hurdles of launching a consumable product against a backdrop of rising cocoa prices and fierce competition. Crowdfunding played a pivotal role in his success, illustrated by his innovative fundraising methods. Will also highlights essential strategies for e-commerce growth, building a profitable brand, and navigating the complexities of today's rapidly evolving food and beverage market.

12 snips
Apr 18, 2025 • 1h 25min
E108: The SMS Kingpin
In this engaging discussion, Alex Beller, a visionary from Postscript, dives into the dynamic world of SMS marketing. He shares insights on how SMS has evolved and its significant impact on e-commerce. The conversation touches on the challenges of competition in the sector and the promising future of messaging technology, particularly AI advancements. Alex emphasizes effective communication strategies, especially as businesses scale. He also highlights the importance of navigating legal challenges in marketing, making for a rich blend of information and expert advice.

46 snips
Apr 16, 2025 • 1h 19min
E107: Tips for Impending Doom
Explore the chaotic landscape of today's economy and the clever strategies businesses need to survive. Discover the humorous side of navigating market trends and the ups and downs of SMS marketing. Listen to personal stories of resilience and growth during financial hardships. Dive into the world of decisive financial strategies and the importance of vendor negotiations. Learn how AI can simplify operations and why eliminating outdated practices is crucial for efficiency. Embrace change while making bold decisions in unpredictable times.

20 snips
Apr 7, 2025 • 1h 38min
E106: The Tariffs Emergency Episode
Dive into the chaos of tariffs and their economic impact. The hosts break down complex global supply chains involved in trade tensions. Discover how consumer behavior shifts amid uncertainty and explore strategies for businesses to adapt. They delve into the role of technology in navigating economic changes and the importance of data-driven decisions. Plus, insights on the effectiveness of Super Bowl ads and their influence on brand strategies. It's a compelling blend of economics, psychology, and practical business advice.

26 snips
Apr 2, 2025 • 1h 5min
E105: How to Define Your Customer Profiles with Sarah Levinger
In this engaging discussion, Sarah Levinger, a DTC consultant and consumer behavior strategist, delves into the art of defining customer profiles. She emphasizes the importance of understanding customer avatars, explaining how they can enhance marketing effectiveness. Topics include the complex nature of customer identities and innovative survey techniques to glean deeper insights. Levinger also examines emotional triggers in consumer behavior and the role of cultural influences, providing strategies for brands to connect more authentically with their audiences.

8 snips
Mar 27, 2025 • 26min
Highbeam x Operators
In a captivating discussion, the CEO of HighBeam reveals the cash flow challenges faced by consumer brands. They dive into the significance of reliable banking partners and innovative financial strategies. Automation and AI are highlighted as game-changers for financial management. The conversation further explores the evolution of inventory forecasting, showcasing how AI can optimize decision-making. Unique solutions tailored for growing brands are emphasized, spotlighting a new era of financial data management.