
OPERATORS
In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Latest episodes

Apr 23, 2025 • 1h 36min
E109: Will Sold 100 Million Protein Bars
In this discussion with Will Nitze, founder of IQ Bar, listeners learn about his remarkable journey from software to the health food industry. He shares the hurdles of launching a consumable product against a backdrop of rising cocoa prices and fierce competition. Crowdfunding played a pivotal role in his success, illustrated by his innovative fundraising methods. Will also highlights essential strategies for e-commerce growth, building a profitable brand, and navigating the complexities of today's rapidly evolving food and beverage market.

Apr 18, 2025 • 1h 25min
E108: The SMS Kingpin
In this engaging discussion, Alex Beller, a visionary from Postscript, dives into the dynamic world of SMS marketing. He shares insights on how SMS has evolved and its significant impact on e-commerce. The conversation touches on the challenges of competition in the sector and the promising future of messaging technology, particularly AI advancements. Alex emphasizes effective communication strategies, especially as businesses scale. He also highlights the importance of navigating legal challenges in marketing, making for a rich blend of information and expert advice.

46 snips
Apr 16, 2025 • 1h 19min
E107: Tips for Impending Doom
Explore the chaotic landscape of today's economy and the clever strategies businesses need to survive. Discover the humorous side of navigating market trends and the ups and downs of SMS marketing. Listen to personal stories of resilience and growth during financial hardships. Dive into the world of decisive financial strategies and the importance of vendor negotiations. Learn how AI can simplify operations and why eliminating outdated practices is crucial for efficiency. Embrace change while making bold decisions in unpredictable times.

20 snips
Apr 7, 2025 • 1h 38min
E106: The Tariffs Emergency Episode
Dive into the chaos of tariffs and their economic impact. The hosts break down complex global supply chains involved in trade tensions. Discover how consumer behavior shifts amid uncertainty and explore strategies for businesses to adapt. They delve into the role of technology in navigating economic changes and the importance of data-driven decisions. Plus, insights on the effectiveness of Super Bowl ads and their influence on brand strategies. It's a compelling blend of economics, psychology, and practical business advice.

26 snips
Apr 2, 2025 • 1h 5min
E105: How to Define Your Customer Profiles with Sarah Levinger
In this engaging discussion, Sarah Levinger, a DTC consultant and consumer behavior strategist, delves into the art of defining customer profiles. She emphasizes the importance of understanding customer avatars, explaining how they can enhance marketing effectiveness. Topics include the complex nature of customer identities and innovative survey techniques to glean deeper insights. Levinger also examines emotional triggers in consumer behavior and the role of cultural influences, providing strategies for brands to connect more authentically with their audiences.

8 snips
Mar 27, 2025 • 26min
Highbeam x Operators
In a captivating discussion, the CEO of HighBeam reveals the cash flow challenges faced by consumer brands. They dive into the significance of reliable banking partners and innovative financial strategies. Automation and AI are highlighted as game-changers for financial management. The conversation further explores the evolution of inventory forecasting, showcasing how AI can optimize decision-making. Unique solutions tailored for growing brands are emphasized, spotlighting a new era of financial data management.

20 snips
Mar 26, 2025 • 1h 47min
E104: Operators Assemble
Dive into the dynamic world of business exits and acquisitions! Discover the shifting landscapes in the beverage and beauty industries, along with the significance of timing for mid-market exits. Learn about the dangers of hyper-growth versus sustainable success. Delve into innovative financial solutions, including an AI-driven platform for consumer brands. The conversation enhances understanding of smart banking partnerships and the importance of cash management in today's economy.

81 snips
Mar 21, 2025 • 1h 20min
E103: Data is a business problem, not just a marketing problem.
The discussion dives into the challenges mid-market companies face with legacy software and the importance of data consolidation. Key insights emphasize the need for a robust data infrastructure as businesses scale. Listeners learn about the balance between technology investments and profit optimization. Effective team communication and actionable metrics are highlighted for driving growth. Real-life examples underscore the power of data in enhancing business operations and decision-making, especially in e-commerce.

Mar 19, 2025 • 1h 15min
E102: Fortunes are made in recessions
The podcast dives into the absurdity of advertising complaints, highlighting the quirks of public perception. It critiques traditional e-commerce platforms while praising innovative solutions that enhance customer service. Leadership challenges in large organizations are explored, emphasizing strategic decision-making in complex markets. The discussion tackles economic uncertainties, focusing on the effects of tariffs and pricing strategies during recessions. Lastly, it highlights the importance of omnichannel marketing and the influence of major platforms like Amazon on consumer behavior.

60 snips
Mar 14, 2025 • 1h 7min
E101: Never Waste a Crisis
Dive into the emotional toll leadership takes during turbulent times, where communication is key. Explore the intersection of tariffs and e-commerce challenges, and discover how companies can harness crises for innovation. Reflect on the exciting advancements in medical technology and AI, along with the delicate balance between wealth and true happiness. Delve into consumer behavior shifts post-pandemic and the role of tech in navigating economic pressures, all while fostering a proactive mindset for growth.
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