

OPERATORS
OPERATORS
In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Episodes
Mentioned books

14 snips
Aug 27, 2025 • 1h 29min
E128: Building Two Brands: Jocko Fuel and Origin
An entrepreneur shares the intense journey of scaling two thriving brands, Jocko Fuel and Origin. He reveals how leveraging high-margin profits fueled a dream of 'Made in America' manufacturing. However, juggling vastly different business models led to a crisis filled with losses and inventory challenges. Strategic decisions were essential, pushing him to reconsider his role as a leader. The discussion dives into the importance of consumer trust, adapting to trends, and the balancing act required to manage dual brands in a competitive marketplace.

38 snips
Aug 20, 2025 • 1h 25min
E127: The Real Cost of Chasing Growth
Dive into the financial strategies driving 8 and 9-figure e-commerce brands. The discussion illuminates budgeting complexities and how to measure good investments. Learn about the critical transitions from startups to scalable enterprises while exploring the role of AI in enhancing customer support. Insights reveal the balancing act between reinvesting profits and managing equity distribution. Plus, discover strategies for navigating growth challenges and optimizing profitability through data-driven decision-making.

58 snips
Aug 13, 2025 • 1h 21min
E126: Black Friday 2025
The hosts dive into Q4 strategies, revealing key insights on navigating tariffs and supply chain issues. They emphasize the importance of strategic inventory management and creative marketing investments. Discussions on pricing strategies and adapting to changing consumer behaviors highlight the complexities of preparing for Black Friday. The conversation also touches on balancing business growth with sustainability and the role of data-driven decisions in optimizing profitability. Actionable tips for brands ensure they're ready for the holiday season.

51 snips
Aug 6, 2025 • 1h 24min
E125: Bold Creative Wins Where Budgets Can’t
Hear the fascinating journey of Raindrop Agency and its role in transforming Dr. Squatch from a $3 million brand to a billion-dollar sale. The conversation dives into the value of storytelling in creative advertising and the ever-evolving role of AI in this space. Explore bold marketing strategies, the unpredictability of advertising success, and the importance of narrative-driven campaigns. Discover insights on maximizing advertising impact and how brands can tackle profitability challenges in today’s competitive landscape.

34 snips
Jul 30, 2025 • 1h 33min
E124: Winning Big In Consumer With Grüns' Founder Chad Janis
Chad Janis, the founder and CEO of Grüns, previously thrived in investment banking before pivoting to entrepreneurship in the health sector. He shares his insights on understanding consumer behavior and the essentials of managing customer acquisition costs for sustainable growth. Chad also discusses the challenges of scaling operations and the significance of innovation in product development. Additionally, he emphasizes building a strong team culture and maintaining quality in a competitive supplement market.

17 snips
Jul 23, 2025 • 1h 55min
E123: The Meta Incrementality Report: Lessons from 640 Haus Experiments
Olivia Kory, a data-driven strategist from Haus, discusses the power of incrementality in digital advertising. She shares fascinating insights from over 640 tests, revealing how Meta ads drive significant business performance. The conversation delves into the challenges of measuring organic demand and the importance of robust testing methodologies. Olivia emphasizes the role of omni-channel marketing and the shift towards automated strategies, shedding light on how brands can optimize their ad spend and navigate the complexities of today's advertising landscape.

38 snips
Jul 16, 2025 • 1h 27min
E122: Selling Your Business
The hosts dive into the latest trends in mergers and acquisitions, spotlighting minority deals and private equity's pivotal role. They unravel the complexities of deal structures while offering sharp insights on brand age as a valuation factor. With practical tips for navigating the sale process, they emphasize the vital preparation businesses need before engaging with private equity firms. The discussion also touches on balancing financial strategies with personal experiences, making it a rich and relatable conversation.

87 snips
Jul 9, 2025 • 1h 27min
E121: Building a $100M Brand. AGAIN.
Explore the thrilling journey of building a $100 million brand from scratch. Discover the importance of choosing the right product category and the balance between improving existing products and innovating new ones. Learn how effective marketing strategies and data analytics can transform consumer engagement. Hear about the challenges of scaling operations, the nuances of effective team building, and the critical role of advertising skills in achieving sustainable growth. Dive into personal anecdotes and insights that reveal what it takes to succeed in today’s market.

56 snips
Jul 2, 2025 • 1h 17min
E120: How being likeable can make you rich.
The conversation delves into the pivotal role of soft skills in achieving business success. It highlights how being likable can enhance networking and workplace relationships, ultimately leading to financial gains. Personal anecdotes illustrate the balance between genuine connections and professionalism. Listeners also explore the challenges of career growth and the importance of community engagement in the entrepreneurial landscape. With insights into data management and customer understanding, the episode offers a roadmap to success through meaningful interpersonal interactions.

54 snips
Jun 25, 2025 • 1h 28min
E119: "You’re losing $20 million a year... and don’t know your LTV?”
Mehtab Karta, an expert in hiring and product development, shares his insights on the shifting dynamics of remote work and recruitment strategies. He emphasizes the importance of attracting A-players and discusses the intricacies of building a talent pipeline. The conversation dives into compensation philosophies, highlighting how transparency and fairness can boost employee retention. Karta also addresses the challenges businesses face in product development and the need to adapt to changing market dynamics to ensure steady revenue.