Dental Unfiltered

The hosts dive into the tricky balance of delivering excellent customer service while ensuring staff safety. They discuss the importance of respect in the dental office and the necessity of dismissal letters for toxic patients. The conversation highlights effective communication strategies for managing difficult interactions and fostering a supportive team atmosphere. Leadership plays a key role, as they emphasize boundaries and the value of empathy in mitigating patient anxiety. It's all about creating a healthier, more positive work environment.

In today’s episode, Matt Brown and Dr. Andrew Vallo explore what success really means in dentistry. They discuss how societal pressures can lead to feelings of dissatisfaction and emphasize the importance of personal reflection in defining success on your own terms. The conversation highlights the need for balance, joy, and happiness in life, examining various paths dentists can take—whether through clinical practice, business ownership, or other options—to achieve their unique vision of success. Join us for an enlightening discussion that encourages a more fulfilling journey in the dental profession.

In this episode, Matt Brown and Dr. Andrew Vallo discuss the vital role of checklists in enhancing the efficiency of dental practices. They delve into how structured systems improve team effectiveness, accountability, and treatment acceptance rates, with Dr. Vallo sharing his transformation from a chaotic practice to one that thrives on consistency through effective checklists. The conversation underscores the importance of leadership and equipping team members with the necessary tools to excel in a detail-oriented profession.

In this episode, Matt Brown and Dr. Andrew Vallo explore advanced marketing techniques designed for dental practices. They discuss the critical role of professional marketing services, the journey of trial and error in discovering effective strategies, and the importance of actively engaging in marketing efforts. The conversation highlights the impact of video ads, the necessity of measuring success, and the value of patience and adaptability in achieving marketing success. For a free consultation and special Dental Unfiltered discount - reach out to Riley@energize-group.com and mention Dental Unfiltered or schedule a demo directly on his calendar: https://bit.ly/dentalunfiltered_energize

In this episode, Dr. Andrew Vallo opens up about the growth and performance of his dental practices. He shares his exciting plans for opening two more practices, focusing on his strategy of repurposing abandoned dental spaces for new ventures. Dr. Vallo also highlights the critical role of hiring and developing a strong leadership team to drive continued success and support his expanding operations.

In this episode, Matt Brown and Dr. Andrew Vallo dive into the innovative world of quick startups in the dental industry. They explore the critical balance between time and cost, sharing Dr. Vallo's firsthand experiences with minimal construction projects and the strategic advantages of revamping older dental offices. Tune in as they discuss the importance of teamwork, resourcefulness, and embracing challenges in the journey of opening new practices.

In this episode, Paul Etchison of Dental Practice Heroes shares his journey of reducing clinical days to focus on the procedures he loves while growing his dental practice. He discusses the significance of hiring associates and hygienists, setting intentional growth targets, and establishing a strong online presence to enhance patient experience and encourage referrals. Additionally, Paul emphasizes the importance of reappointments, building a leadership team, and finding fulfillment beyond financial goals, all while maintaining a healthy work-life balance.

In this podcast episode, Matt and Dr. Vallo discuss the transition from dentist to dental group CEO, emphasizing team culture, delegation, and the shift from production income to building equity. The conversation offers practical advice for dentists aiming to excel as CEOs and grow their practices.

In this discussion, Steven Jensen, VP of Business Development at Dental Intelligence, shares insights into the evolving dental industry. He dives into the impact of COVID-19 on practices, revealing rising cancellation rates and the importance of integrating specialty services. Jensen emphasizes the necessity of data-driven decisions, discussing strategies for boosting patient retention and the critical role of tracking KPIs. He also highlights effective patient confirmation strategies and how personalized communication enhances engagement and appointment turnout.

Join Matt Brown and Dr. Andrew Vallo this week, as they unveil the secrets to elevating patient experience. Inspired by the legendary Ritz-Carlton, they reveal dynamic strategies like written systems, role-playing, and facility audits that transform dental practices. Uncover the art of swift issue resolution, powerful apologies, and innovative solutions for a patient-centric approach to dental care.