Dental Unfiltered Episode 83: Management Unfiltered | Building a Dental Practice: A Journey of Resilience w/ Danielle Dailey
Apr 24, 2025
Danielle Dailey, a seasoned dental practice manager in Edgewater, Maryland, shares her inspiring journey from a file girl to a successful leader in the dental field. She discusses the challenges of managing renovations while retaining patient trust and emphasizes the critical role of team communication. Danielle also tackles imposter syndrome and highlights the importance of fostering a supportive culture and continuous learning within dental practices to enhance patient care and team dynamics.
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Building Practice Around Patients
- Danielle's practice was completely rebuilt around them while seeing patients without reducing capacity.
- They worked four months without a waiting room or proper front desk, maintaining patient trust and experience.
Communicating During Construction
- Maintain honest communication with patients about construction progress and changes.
- Use patient communication software to manage appointments and keep patients informed to preserve experience.
Teamwork Through Transition
- Encourage team communication and cross-training to cover tasks during staff shortages.
- Involve all team members to adapt to new workflows, like chairside payments and ledger reading.