HBS Managing the Future of Work

IBM CHRO Nickle LaMoreaux discusses how AI is transforming HR tasks and the importance of ongoing skill development in the modern work environment. The podcast delves into IBM's innovative HR strategies focusing on skills-based recruitment, training, and AI-driven reskilling initiatives. It also explores the shift to skills-based hiring, the impact of caregiving obligations on the workforce, and the integration of AI in HR processes to enhance continuous learning and personalized development.

Exploring Morningstar's adoption of AI in financial services, upskilling workforce, and talent competition. Discussing sustainability and workforce strategy in ratings and risk analysis. Delving into AI implementation in financial advising with chatbot Mo. Analyzing human capital risk and workforce management in investment decisions. Exploring future trends in investment portfolios and personalized financial engagement.

Chief Caregiver Officer, Kelly Hancock, on filling key roles when talent is scarce; fostering careers in increasingly stressful occupations; how to make skills-based hiring work; the benefits of diversity; and how AI is altering jobs and HR.

Microsoft's Corporate Vice President discusses the incremental approach to AI, from assistants to autonomous agents. Insights on responsible AI, upskilling, and the transformative impact of AI on productivity and meetings. Also, the collaboration with organized labor for workforce development and the role of micro-credentials in education.

Amy Regan Morehouse, ServiceNow executive, discusses the importance of continuous learning in an AI-altered economy. They explore personalized learning plans, partnerships with educators, and the correlation between learning opportunities and employee retention. ServiceNow also invests in opportunities for non-degree workers and emphasizes the importance of soft skills in the job market. They offer various types of courses and have partnerships with NTT Data and Zurich Insurance.

How do you re-engineer the people function to support a post-Covid virtual organization? Shopify’s CHRO explains.

J.D. Hickey, CEO of Blue Cross Blue Shield of Tennessee, talks about their collaboration with East Tennessee State University to create a work-based accelerated computer science program. They discuss the challenges of finding skilled workers, the Blue Sky program's ability to guarantee high-paying jobs, their partnership with Google, and their plans to expand the talent pipeline program to other schools.

In its second iteration, the corporate scorecard draws on a wider range of worker outcomes to rank Fortune 500 employers on how well they boost career prospects. The index is a collaboration of the HBS Managing the Future of Work Project, the Burning Glass Institute, and the Schultz Family Foundation. Matt Sigelman, president of the Burning Glass Institute, and Rajiv Chandrasekaran, managing director of the Schultz Family Foundation, join host Bill Kerr.

Do we need new terms and frameworks to capture important data about fast-changing labor markets? As the volume of workforce data increases, so does the strategic value of market- and firm-level analysis.   

Sander van’t Noordende, CEO of HR services giant Randstad, on navigating the new normal of talent scarcity, an aging workforce, and AI.